ShipStation Community

In E-Commerce, its not always a certain to have the correct weight of a product at the time the product is created, in Shopify, say. We've been searching for a way to get correct weights into products after they've already made it to SS. We can apply weight to a SKU in the products section, then apply to open orders but that feature does not work 100% of the time. Additionally, those product weights wont apply to multiple item orders total weight. This makes it almost impossible to automate shipping and requires orders to be weighed manually. This makes large scale shipping much harder and slower. Because of this feature alone, companies that don't have weights upon creation will have to reluctantly move away from Shipstation as they scale. I hope this insight into why this feature is so important helps you guys. ... View more

Please add settings that allow for our customers to print their own labels and pay for the cost themselves. ... View more

We see a need for expanding the in-cart fallback rate capabilities when a call to the carrier to fetch rates returns an error. Currently, there is an option to set (1) fixed fallback rate or a rate as a % of the cart. Neither of these are acceptable since they do not take enough variables into account. We'd love to see the option to conditionally set fallback rates. These conditions could be based on product weight, order total, etc. But, we definitely need more granularity so we don't lose our shirt when the rate service is disrupted through no fault of our own. ... View more

In the below API documentation, we can get all the shipment by using multiple filter params however we cannot filter by Tracking Status https://www.shipstation.com/docs/api/shipments/list/ Status Names: 1. Status Unknown 2.In Transit 3. Delivered This way we can get all the Shipments by there Tracking Status. ... View more

Hi there, I need to apply my IOSS (EU) tax identifier to all shipments going to the EU. I have followed the directions on how to set this up in the new UI and I also have automations successfully in place so that all imported (or manually created) orders from EU countries are automatically assigned the IOSS Tax ID. I can successfully see that the Tax IDs are applied in orders that are Awaiting Shipment: So far, so good! My concern however is that once an order is processed, there's no way of seeing whether or not the Tax Identifier was actually applied to the order (and therefore the shipment data). It is essential that merchants have some way to check whether a given Tax ID was assigned to a shipment, since: 1) The international authorities may erroneously attempt to bill the customer for additional taxes. In which case we need to be able to find evidence that we did in fact apply the correct Tax ID to the shipment so we can dispute the claim of the authorities. 2) Merchants may occasionally forget to apply the Tax ID to orders, in which case the customer will receive a bill of valid tax charges. We need to be able to confirm that the order was in fact missing the Tax ID, so we can square this away and refund any tax charges that we billed to the customer. I've attached a screenshot on what I think this should look like. Thanks, Robert ... View more

Be able to have emojis in email templates. Having a package arrive is exciting... plain text is not. ... View more

We need to be able to select Europe, for example, rather than the many countries within it one by one. ... View more

Just is in the order page, hovering over the product's image enlarges it. Same in Scan and Verify, thumbnails are so small. ... View more

Can SS please make it mandatory for customers to add a reason for return before they are able to receive the return label in the returns portal? This would be so helpful to my online store to understand why customers are returning so I can better my product and I believe this would be an easy addition. Thanks! ... View more

Sometimes I cannot use an Amazon buy shipping for prime order. I have to manually copy the order, ship it and then upload tracking to Amazon ... View more

would be great if we could customize search results, I sell shirts, and sometimes i have to search in OPTIONS bar, and have to use advanced search. would be nice if quick search was customizable so I get all results at once. ... View more

Shipments can be exported to include line item orders - Fulfillments should also have the same functionality ... View more

I would like an Automation Action that would allow us to update a shipping address. Why? Well, our business uses SquareSpace for Subscriptions which do not allow customers to update their shipping address and we also cannot do it. It means that the customer has to cancel and resubscribe. That is unfortunate for people who are grandfathered into an old subscription service. It is also just inconvenient for our customers. It would be helpful if we could adjust their shipping address with an automation rule when the new order is imported from Ship Station or wherever, every month. So even though a new order will be imported from SquareSpace every month with their old address, having the customer address saved in ShipStation will override all future orders so that the address will always be the one we have on file for ShipStation? I'm currently not seeing any other options to change the address. We love hearing your feedback! To request a feature, you can post your idea in our forum or up-vote existing ideas. The team reviews these ideas regularly to guide our product roadmap. Let us know how a certain feature could impact your business and improve how you work, and our team will take it under consideration. ... View more

The customers should be the one processing and managing certain insurance claims themselves. For example, a customer who claims their package was not signed for by them, should have the ability to open, and manage the claim they are making directly with shipsurance, without the need for the business to do this for them. This costs us on average 6-12 hours of time to process a claim when using USPS as the carrier. There should be a customer shipsurance portal which they provide all the details in order to be paid out. ... View more

In the ShipStation Order Details there are two dates available, "Order Date" and "Paid Date." I am seeing that the Order Date is coming through fine, but the Paid Date is always the same as the Order Date. I was thinking that the Paid Date should be when the order in our system is updated to ShipStations "Paid Status", but it is not. I had an order that was placed weeks ago, and just updated to the Paid Status yesterday. In the Order Details, the Paid Date was the same as the original date that the order was placed in our system. When I contacted support, I was told that the Paid Date is not available in the Custom Store integration. It would be very helpful to have both the date the order was placed, and the date the order was paid and available to ship. This gives a much better view of the time the customer is waiting for the shipment to go out. ... View more

As you know our United States Postal service is not know for efficiency. Many times shipment status is not updated, especially when something out of the ordinary happens. This leaves a list of order shipments in your delivery exceptions page, with no way to get them out of there. You need to have a way to archive these stragglers, when the carrier stops sending updated API. If we had some way to Archive them it would make this page much more useful! Maybe add a comment about how it was resolved when it is Archived. ... View more

The "To Buyer" property is used in our workflow for gift messages to be printed on the packing slip for a shipment. Currently, this property is not accessible via any API endpoint. ... View more

Shipstation already has the feature to show an alert in the "alerts" tab for two open orders that are shiping to the same address. it would be excellent if this was implemented to bothe the mobile platform as a mobile notification and an email triggered to the stores support staff by doing this you could then be notified automatically of possible combined shipments. The way it is now, you have to manually check the alerts tab. this is not scalable in large production shops. Please add email trigger when alert for possible combined shipments exists. ... View more

The idea here is when you possibly ship/print the label. instantly the customer gets an email. Well it would be nice if you made a change to that shipment, because you voided it or whatever it may be. that when you reship that package, that the second email would be sent over with a different message in the realm of: "your package has been updated, please find your new tracking number here" ... View more