ShipStation Community

We have a warehouse in Austria and Netherlands. We would like to fulfill our EU orders form these warehouses. Can you please add these countries next? Thank you!! ... View more

Cannot split multiple shipments to single shipments with 1 click. Why do I have to spend hours to separate all multiple orders? Technology is so advanced in 2022 that we are planning to go to MARS soon. But not advanced enough to split orders automatically. We will have to hire someone to exclusively split orders every morning. This is ridiculous. It's literally should take no more than 10 seconds by selecting 100s of orders at once and clicking a button that says split orders.. ... View more

Currently the default view of Orders is 100. It would be nice if you could change the "Default" view to be more than that. I know you can select to view 500 at a time but it has to be manually selected. ... View more

I would like a portal where customers can enter their order number and look up their own tracking number or order status. We already send out email notifications with tracking numbers but customers still call all the time and ask where their packages are. I need a portal that can allow customers to look up the answers themselves. ... View more

To maximize flexibility, especially with the API, I'd like to be able to create custom attributes for our products stored in ShipStation, maybe with some basic choices for value types like number, currency, text, or multiple choice.   In our custom web store, we include information on whether a product is outgoing, on clearance, or what the price is (not just declared value). Because there aren't fields for these, we're running and updating a separate online database that runs in conjunction with this one. It would be much more efficient if all of that information could just be included in ShipStation. ... View more

The Export Shipments process could be streamlined by using a Save dialog allowing the user to change filename and save location.   Currently, exports go to Downloads and use a preset filename. Users must then manually move and rename the file -- extra work.   Most applications that export data to text files use a Save dialog.    Even better: A default export filename could be set in a saved Format. ... View more

This would be a great feature for those of us trying to stay within the Label Limit Threshold for our subscription. Also, there should be a $19.99 price tier for 100-250 labels. the jump from $9.99 for 50 labels to $29.99 for 500 is a bit jarring (I only print around 100 labels each month, so the next tier feels like a bit of an over-reach for what I actually need and am willing to pay). ... View more

Being able to print the SKU on ShipStation labels is a great feature (especially for Amazon since they natively do not offer this), but the font/point size is HUGE and MUCH BIGGER than all of the other text on the label. I sell variations, so several of my SKU's are longer and I'd like to be able to print them in-full on the label (which I could do if the font size matched the rest of the label). I can do this natively when printing labels through eBay, but it's silly to have to jump back over to print from eBay instead, and for eBay's GSP, which is not offered through ShipStation. ... View more

I have a question regarding WooCommerce and the "Shipping to Multiple Addresses" and "Split Orders with Multiple Addresses" plug-ins. We are having an issue with the gift note when the orders come into ShipStation. Rather than the message displaying in the "Gift Note" section, they are showing in the "Custom Field" section. Does anyone know how we can resolve this? Check out the screenshot attached. Thanks!     ... View more

Hello there,   We've been using ShipStation for approx. 2 months now and we're loving it!   The only thing missing though, and this is really crucial, is the "Deliver By" field.   We integrated ShipStation with our Amazon store and it works perfectly fine!  The only issue is that on ShipStation, it doesn't indicate the shipment's due date for delivery (on Amazon, it says "Deliver by ..."). We would love to have that field on the ShipStation portal so we won't have to go back to Amazon Seller Central every time to make sure that the shipment option that we selected will get the package there on time!   Hope you guys can do something about it.   Thank you!   ... View more

I recently spoke with our FedEx account representative last week and they introduced us to FedEx Ground Economy, which was formerly FedEx SmartPost (link to information here: https://www.fedex.com/en-us/shipping/ground/economy.html).   Our contract now includes Ground Economy, but after calling into ShipStation customer support I found out it is currently not an option to select this or have it enabled. It would be a tremendous benefit to utilize this for our online marketplaces, and I would love to see this implemented on ShipStation and begin using this shipment option as soon as possible!   ... View more

I am trying to review the carton dimensions after shipment. This is possible if there was only one carton. But seemingly you cannot review all carton dimensions after shipment if there are multiple cartons. ... View more

It would be cool if we could create an automation rule that allowed the combination of orders if certain criteria were met e.g recipient name and address. This would be very helpful with time spent on combining orders from customers who bought multiple items shipping to the same address and recipient name as opposed to manually combining orders. ... View more

Would it be possible to add a dimensioner as a device to the Shipstation Connect. Similar to how a scale is connected and polled via the scale button. A dimensioner uses a camera to determine a packages LxWxH automatically. There are affordable dimensioners available, like: https://tricolopstechnology.ca/   If this couldn't be added using the Shipstation Connect, would the Shipstation API work? ... View more

We would love to be able to see or run a report on how many customers are choosing text message tracking/shipment updates on our website. Perhaps a column in the "Shipment" tab of Shipstation could show if a customer has chosen this feature as well?   Thanks! ... View more

On custom stores, on orders awaiting shipment. When a custom xml feed is pulled it maps the requested shipping method to the method set up in shipstation - Great.   If the order is updated in the xml feed whereby the requested method is changed shipstation recognises the requested method but doesnt update it through the automated mapping.   It could do with a, if (requested xml method != current method){re-run service mapping}.  Probably with the ability to turn this off/on as I can see the flaws for some users who would import a generic method then set the service through shipstation which this would otherwise override. ... View more

BestBuy Canada currently requires you to "Accept" orders manually in order for them to get sent to Shipstation. An order has to be in the "Shipping in Progress" status before it gets processed by Shipstation but it would be great if Shipstation could accept orders automatically. ... View more

Those of us that use the rate calculator will notice how it's usefulness has been gutted in the new layout. Not only this but the drop down menu for each order for service and package no longer allows you to see all the choices. According to support the only way to see the choices for USPS flat rate, regional rate, etc are to use the rate calculator outside the order screen. This is the one where you manually enter all data to get a rate idea, then have to find your order and manually apply it. The legacy layout showed ALL options in the rate calculator along with ALL options in the drop down on a per order basis. There is no longer a simple and efficient way to add USPS Flat Rate or Regional Rate options to your orders. Please add these back to the rate calculator or at the very least make them options in the drop down for each order.    ... View more

It would be great if we could rename an order and/or rename an order coming off an order split. ... View more