ShipStation Community

Our team would like to display only the recipient's first name in our email template. Currently, the HTML option provides only the first and last name and this is not in alignment with our company's general aesthetic.   I reached out for chat support and this option is not available at this time. We hope this is something that can be offered in the future.    Thank you! ... View more

It would be useful if you could schedule a pickup for your shipments right from the batch screen where you print your labels, pick list, etc. Currently you have to go to shipments, then schedule pickup. Something like this: ... View more

I'm curious if anyone has dealt with request to remove a customer's personal information from their systems in response to GDPR, CCPA or other privacy laws? ShipStation and its APIs don't seem to provide any functionality for this. And especially in the case of customers and orders that originate from a linked ecommerce system, it does not seem possible to update personal information and replace it with annoymized data.   Has anyone dealt with this successfully? ... View more

We want to prevent users from creating new shipping defaults and overwriting existing data. Below is a screenshot of the Product Management user permission. One would think that this would allow you to prevent the user from modifying product shipping defaults. That is NOT how it works. It simply blocks the PRODUCTS tab from being accessible but still allows the user the overwrite any existing shipping defaults.   Defaults that are overwritten could have catastrophic consequences for business owners that are unaware a user may be creating new shipping defaults. Please correct this quickly!!     ... View more

As security is key these days and 2 Factor Authentication is now in demand and is basically standard for most apps and platforms we would very much like to see ShipStation implement this so it can either have 2 factor by SMS text option or authentication App such as Twilio Authy. Hoping to see this soon 🙂 ... View more

Hi,   Please add support for single sign on ... View more

Would be nice to be able to give view only permissions to users on inventory management. ... View more

It would be really helpful if we could change the wording of the "transit time" that displays underneath shipping methods at checkout. Currently there is no way to change it since it is part of the 'Live Rate Feature'. Some of our products are made-to-order, so showing "transit time x-x business days" may confuse some of our customers. ... View more

So I am not sure if this a feature or not, but is there any way to delete/edit the "Pickup Contact" within Schedule a Pickup?   ... View more

It would be great to have the ability to email the team when a stock order has reached out reorder threshold. @shipstation - Please consider adding that option ... View more

As of October 2021 Warehouse Locations are 100% unusable in a production environment.  While it is easy to enter a shelf/bin number there is no way to easily view what shelf/bin a product is located in when processing/picking/pulling orders.  In its current state the following workflow is required to view a shelf/bin number... 1. Highlight all orders you want to allocate... 2. Click allocate selected orders. 3.perform the following steps for EACH order you just allocated... A. click the order B. perform the following steps for EACH item in EACH order... a. click an item in the order  b. click the inventory tab  c. MANUALLY RECORD the the shelf/bin of the item d. close the popup window. e. click the next item in the order go to step b. C. After you have recorded all the locations for all the items in the order close the order D. Click the next order, go to a. Warehouse Locations in Inventory Management should be clearly marked as beta or experimental as it simply is unusable in it's current state. ... View more

Hello, I'm posting here as requested by your support. See request ticket 1994540.   Basically, it would help us quite a bit if we were able to restrict a user from not seeing other orders (imported or created by other users), but at the same time allowing them to create/ship a new order of their own.So they can create/ship their own created orders, but at the same time not mess with existing orders.   I was surprised to learn that this isn't possible with the current implementation of permissions/restrictions. Surely, we're not the only ones that would benefit from this. It seems like it would be a common use-case.     ... View more

Every API and integration requires Store IDs to link orders correctly, but they're not available from the front-end. Just adding a little line of text on the store setup page would be the easiest add-on to make the process of setting up that less cumbersome.  ... View more

I have been told so many times by support staff how much my feedback is appreciated, and how they love hearing my feedback, and they recommend making a feature request, and that they assure me the development team reads the feedback.    Dudes. If you think the suggestion is good, then make the suggestion yourself. We are trying to run our own businesses, not Shipstation's.   Here's me submitting this, doubting the development team will read it. But it is a legitimate feature request, if you do. ... View more

We have multiple shipping locations and I can't believe that I can't assign a user to a default "Ship From Location" and subsequently that "Ship From Location"s specific carrier accounts.  Please consider this feature request. ... View more

  I think it would be amazing if we had an email marketing feature added to Shipstation. I feel the need to email feedback requests to my customers 1 week after package delivery is confirmed but currently can’t figure out a way to integrate my email marketing service to do that. I am currently sending feedback request emails manually after a week and it’s not efficient. If we have email marketing option native to Shipstation, that would be awesome! We can nurture and increase sales!! ... View more

I would like the ability to set a default or pinned custom view so I have what I need in front of me when I log in. Each user should be able to set their own default view. ... View more

We would like to give our clients one-time access to Shipstation just to integrate their stores with our SS account. For example, one needs to be logged into Shopify store admin account in order to approve SS-Shopify integration.  If a store owner doesn't want to share admin rights to their store, they could log into Shipstation with restricted access, and add their store by themselves. And to keep other SS stores confidential, there should be an option to hide them somehow. All ideas (and new functions) welcome 🙂  ... View more

Currently the ShipStation API will only return label data when the label is created (POST /shipments/createlabel).   It would be very useful for us to be able to pull the label data through the list shipments endpoint (GET /shipments).   As this will increase the amount of data returned by the API, adding a parameter similar to includeShipmentItems would make the labelData field optional. Additionally, it would be important to get label data for multiple orders at the same time to reduce the number of API calls we would need to use. In our use case we search for shipments between a specific shipDateStart and shipDateEnd. ... View more