ShipStation Community

I need a list of RMA labels which were never used by my customers. I do free size exchanged and since my product is for babies, it is time sensitive. I ship out the new size asap and trust the customer will do the right thing and ship back the original.  I need an easy way of checking this.  ... View more

On the order alerts page, when you click into the customer name that the system is suggesting to look into to possibly combine shipments .. if there's 2 different customers coming up with multiple orders and there's check mark boxes next to the orders to signify that you're to select which orders to combine .. then you select combine shipments, it would make sense that you're telling the order to only combine the orders that you selected. However, the way the page is currently set up is that ALL the orders showing up on this page is to be combined whether or not you select the check mark boxes next to the order. So the way to do this is to get out of this page and search the customer to then select the orders and hit combine shipments.  If you're unable to select which orders on the page to combine and your only option to combine shipments is to combine ALL the shipments showing on the page even though it's not actually the same customer, then the check mark box should be removed from this view. It's confusing.  ... View more

It would be efficient to be able to "select all" from the "order alerts" page and hit "combine shipments" to then combine all of the shipments that the system is alerting us that have the same addresses as opposed to having to manually go 1 by 1. I have 400 orders to manually merge..  ... View more

From the Order Alerts page, it would be nice if after you've taken action of combining shipments that it be removed from the view page. I was told in order to remove it, you have to select the orders you combined and then click "dismiss." I have 400 orders to manually combine and I have to scroll down to find the next order to combine and it would make sense for the order to be removed from this view page after you've taken action so that you can see the next order to view at the very top of the list. ... View more

It would be great if ShipStation had an option to print labels based upon weight. There are several sort options for printing labels, but nothing for weight. Would be great to offer a lightest to heaviest and heaviest to lightest.  ... View more

Please bring back the feature to where it shows the price for each individual item on the order, on the sidebar. I have to split orders and ship items separately, because they come in it's own box, but now this is an issue that is creating invoices for each item even though an invoice was already made for the order in whole. Once the orders are synced, some orders have items that need to split so they can have their own packing slip. Once that split item is shipped a new invoice is being made to quickbooks, therefore giving out sales false numbers. ... View more

we found the company field is missed from amazon store. we can find this field  on the amazon seller central but it's lost on the shipstation. ... View more

My team and I have a hard time finding packages that we ourselves ship. The way Shipstaion does it now does not give the option for the package to be assigned to the user who actually ships out the package at their desk like we do at our company. If we could get a way to choose an option for it to automatically assign to the user who ships it out it would help us greatly when individual shippers are trying to locate a particular package while not knowing the order number or name of recipient.   ... View more

Shipping label cost relayed/communicated back to bright pearl for the accounting side. I know in our company we sell to retailers  and even drop ship for them. In some instances a retailer does not have a shipping account we are able to bill, so when invoicing we need to include the shipping cost of their order to be able to invoice them properly. Going back in to Shipstation to check the cost of the shipping label and then adding a shipping cost to the order is a lot of manual work on 100s of orders. If the cost of the shipping label was relayed back and put on the order in brightpearl automatically, it would cut out a ton of manual work in retail season. ... View more

V2 and V3 both provide shipping time estimates for USPS and Fed Ex, however, they do not provide this for UPS Shipments.   This is attainable information, as Shopify provides this info on UPS shipments, so i know its possible, and ShipStation is retrieving it from USPS and FedEx, and i know UPS is willing to provide it because they provide it to Shopify, so it seems that ShipStation could simply ask for this info to be provided the same way they do Fed Ex and USPS . ... View more

i've been told by support that V3 won't have the ability to look up bulk orders at a time?  Surely i'm not the only company that has to select various orders at a time to process and ship.  V2 has a search orders feature that works.  V3 has the blocks for this(for some reason) but i'm told the feature doesn't work.  I'm super confused by this, and really really really need this feature if i'm ever to officially move to V3. And yes i know that one can sort orders within V3 by various things, but that's not helpful to me.  We have specific orders that need to be grabbed with info that ShipStation doesn't catalogue.  All i need to do is paste and search by order number. If i've got to deal with orders one at a time, i could just do that in Shopify. ... View more

When looking at the returns page there should be a way to indicate that the shipment is good to be restocked or not. Therefore, if a customer sends back a used or unsellable product- the team doesn't process the refund. I cannot edit any details once the return label was created.  Example: Customer requests a return label via portal. They send back a product that they never indicated was bad. The item comes back covered in mud. The warehouse "marked as received" since it was but how do I indicate to the employee processing refunds that this customer was should not receive a refund since it was against return policy. Just a red tagged flag, or a not or a "not restockable" button would be great!  ... View more

Goal: Have a warehouse picker print labels and shipments for orders with redacted order details. Some of this is already possible, but additional fields need to be hidden. Requirement: For the user with these permission, hide order details such as billing address, pricing/cost details for the order and associated items, as well as channel information for the order. Success: a warehouse user/picker can log into shipstation, see orders and contents for the orders and print the shipping labels without being distracted with information such as item cost, sale details and so on. ... View more

At the moment ShipStation doesn't recognize "Pending" orders from Square online stores, and I'm not able to switch the progress of each order to a status that it does recognize without setting it to "Shipped". For some reason it seemed to work fine a couple months ago, but now it doesn't. Would be awesome if pending orders would show up in Awaiting Shipment! ... View more

Not being able to edit the outgoing  "your return label..." email to include company details, and order details seems like an oversight.  Having the company name in the subject line of the email, or the company email address in place of "tracking@shipstation . com"  would prevent customers from overlooking Return labels due to them being from an unfamiliar source, with generic, almost spam like messaging.  ... View more

We have current rules where certain customers are applied there shipping account and carrier.  We also specify the "package" type in the same rule.  (reason for mentioning below) We now want to create a new rule that will pull from Custom 3 field to specify the box type/dimensions, for the most part this will work, but may now get over written by the new rules we want to implement for dimensions. (this could be ok if it does not change there carrier and #)   Similar to the "Set Package Dimensions" Action Type where we type in the Dimensions, can we have a "Package" Action Type where we select the predefined package types we already have in ShipStation?   "Set Package Dimensions" Action Type - populates the dimensions but leave Package field as "Package" (kind of leaves us empty not knowing the type) "Package" Action Type - would populate the Package field with the correct box type and also populate the dimensions.  (giving u that visual confirmation)   This would give us a visual confirmation that we have the correct box and trust the dimensions as they are tied to the package type already stred in ShipStation sizes ... View more

The maximum SLA for on time shipping only goes out to 96 hours. I need the option to set it to up to 21 days due to the nature of our business. ... View more

It would be useful to add either a custom Prefix/Suffix to order numbers once they have been imported into Shipstation. E.g. When importing from EBay the order number is a randomly generated string of numbers. If you run many stores this makes it hard to differentiate between orders between the different EBay Channels.  Allowing a custom prefix to be added would allow the data to be easier to view and to manage. ... View more

I recently shipped an order and replacement order to a customer who did not receive the packages despite two carriers indicating they delivered. Upon investigation I learned that the address verification feature changed the house number on the address in the background, resulting in the orders being delivered to a neighbour. It would be very nice if in cases where the address correction element changes a ship-to address there was a popup that showed the original address along with the suggested "corrected" address. I could then easily see if the correction element made a mistake like changing a house number. This would avoid situations where the address correction actually ends up completely changing the address resulting in orders being sent to to the wrong address. ... View more