ShipStation Community

Shipstation should have a handling fee field. We have no where to report this for international shipments. ... View more

It would be nice to have Shipstaiton pick the cheapest rate based on weight and region between the available carriers. For us fedex is 80% cheaper than UPS, but sometimes UPS is cheaper for us. In some areas, USPS Priority Mail/Regional Rate is cheaper. I have an order and the difference between Fedex Home Delivery & UPS Ground is $4. ... View more

Shipstation should log when a label has been reprinted or a batch has been reprinted in the order activity screen. This would assist in tracking any duplicate labels. ... View more

Would be great to offer a hyperlink from the order level that would take you to that specific customer's history within ShipStation. Hovering over the recipient name will show past purchases, but there is no way to quickly jump to the record to see more specifics. Opening a new tab within the browser would be best. ... View more

Can we please add the option for the Shipper to only receive a delivery confirmation email and not another email when the package is shipped. Because the shipper doesn't need a notification when they ship since we are present for this action. But we are not present for the delivery and that is important information to know. Getting 2 notifications per shipment would be a nightmare for my inbox so I am currently opting out of the Blind Copy feature. Splitting the feature into two options would improve our business workflow and reduce the amount of time spent deleting unnecessary emails. We ship frozen food, so knowing that a package got there on time or was a day or two late is vital information to us, as this informs us if we need to add more dry ice/insulation ect. thanks for listening Evan Katz Brodino Broth Company ... View more

It would be nice to add an image to the Tracking Page Background instead of having a solid color. ... View more

Hello, Currently, the branded returns portal only allows for one option for the shipping method. Having only one option for the returns portal isn't a very cost-saving option for businesses. It may be easy for the customer, but the costs of shipping are only going up these days. Rather than trying to give the customer all kinds of options, why not just have the return shipment method default to the ground option of the carrier that it was originally shipped by? So, if the package was shipped to the customer UPS, then the return label would be UPS Ground. If it was FedEx, then the return label would be FedEx Ground. Shipstation already has the original shipment information so, it doesn't seem like it would be too difficult to use the ground option of the original carrier as the default for the return label. In theory, this would be the best option for the business AND customer. Thanks! ... View more

Let's say I have an e-commerce site where I sell 1,000 greeting cards for $29.95.   When the order gets imported into ShipStation the price shows up as $29,950. ShipStation is multiplying the price ($29.95) by the Quantity.   Fine. Instead of passing the per-thousand price to ShipStation (in my order details), I'll pass in the unit price. That way when ShipStation multiplies by 1,000 the correct price will show.   What's the unit price? It would be 29.95 divide by 1000 which is 0.02995   The problem is, it looks like ShipStation can't deal with that precision and so it rounds up my per piece price from 0.02995 to 0.03.  The result is: ShipStation now shows the price of that line item is $30 (instead of $29.95)   Please, either change the precision of the decimal per-piece price, or, allow me to set up this product in ShipStation and state that the price is 'per thousand' instead of the assumed 'per piece'. (I like this second option better)   One hack I can do on my end, is to change how it's set up on my e-commerce site. In other words instead of letting the customer order 1,000 they would instead order 1, with the "1" being explained to the customer that this means "one box of 1000, not one single greeting card". But I don't like that. It's messy, and confusing. On my site I want my customer to see that they are ordering 1,000. ... View more

Suggestion: Don't disable order auto-importing from a sales channel if it's update fails once. Currently if an update fails once--such as a temporary website maintenance downtime--it is disabled forever until you manually refresh.   To make this worse, there is no visible warning or notice shown on the regular dashboard view when a sales channel fails to auto-update! (You have to hover over the refresh icon in the upper right to see any warning about a failed update.)   Several times the combination of these two issues has led to me not seeing new orders from a source until I realize there is a problem a couple days later--resulting in late shipments. I've reported the issue to support and suggested the below fix simple fixes several times over the past years.   This could be fixed simply: Don't disable order auto importing without asking me, even if it fails once it should resume trying to auto-update the next hour. If a sales channel has failed to update, put a warning icon where it is visible on the dashboard, such as on the left sidebar that lists your sales channels. ... View more

I  hope there's function that has preset for Saturday FedEx Delivery ... View more

No option here to add 2 tracking numbers to the one order. Would be nice to have that option. ... View more

With carriers such as Aus Post, sometimes parcels are delivered without updates made to tracking. It would be a great feature if we could manually change the status of a shipment to delivered to clear up our In Transit list. This will help us with monitoring shipments that have not yet been delivered. ... View more

I need the ability to hide a particular SKU from all orders. My products are not all fulfilled from one place, so allowing them all to import to ShipStation could confuse the fulfillment center. I am sure I am not alone in this, so apologies if the idea has been submitted before.   I could be wrong, but this seems extremely simple to implement. ShipStation already hides all virtual/downloadable items from orders. The goal would be an automation that simply treats particular products like virtual products and causes them not to appear or factor into the cost/weight of the order.   I have been assured by support that this is currently not possible. There is an automation not to import an entire order of a particular SKU, but if someone orders that product in combination with others, this automation does not activate. ... View more

There needs to be a way to map verified orders so that there can still be quality assurance when shipstation goes down. If there was a way to map these orders, add a tag and then manually print by batch, it could save every body a lot of time when bugs like these happen while ensuring that the product picking level of quality control is still in place with scan to verify. Then the only risk is within puttin the correct label on the correct box manually.  ... View more

Currently age is from when the customer placed the order. so if an order was placed 12 hours ago and was pending till now then the order will come in as 12 hours old.   Can shipstation update this and give us the option to show the age of when the order actually comes through on amazon like from when amazon sends out an email confirming the order? not from when the customer placed the order     ... View more

there is a tick box here: settings>selling channels>store setup>three dots>edit store details>box for verification for non US addresses As a merchant, I thought I needed to tick this box to make sure our UK addresses were verified? That's what it implies.   It turns out that doing this means any customer address updates done in our store are ignored(overrode) by Shipstation! So we have created labels with the wrong address for our customers, after they have told us the right address.   Please can it be explain in settings near the tick box what this box actually does, and also to warn that if you tick it, no address changes you make after the initial order will be updated in shipstation. What are the implications of not having this box ticked on my non-us addresses?   It also seems that now after unticking this box, any address changes made up to now will still not be updated, so I don't know if future prints for orders already made before today, labels will still be printed with old address info 😕     ... View more

Hi Community/Moderators,   I am reaching out with a suggestion that some may have suggested but I have not come across. Speaking with an assistant online I have been told it is a bundle SKU. Best way I can explain is the following: Child Product SKU A Parent Product SKU B Parent Product SKU C   Both parent SKU B and C have a component included within called Product SKU A (Standalone or child). I do feel shipstation very much have the infrastructure for this but as soon as we include a standalone product as a component to a second parent SKU, it simply transfers the SKU A from say Product SKU B to product SKU C but will not apply to both. This is very handy if you have a parent product built with components and sell those components individually. Suppose like a tool kit, Parent would be the complete kit and suppose some customers are after replacement you can track the inventory but likewise these individual tools can also be part of another tool kit. ... View more

This, I think, would be a really simple add.  There needs a to be a way to quickly glance at an order (without selecting it) to see if there is stock available for the order or not.     Right now, I have to go through each order, one by one, to see if there is any stock available and sort the orders accordingly. It would be so much faster if I could just create a tag that applies to every order to check the inventory levels. That way I can quickly sort between orders that have stock and orders that don't have stock. ... View more

Currently live rates only shows the cheapest shipping method rate if delivery time is identical with another shipping method's rate. Sometimes a customer would like one carrier over another (eg UPS vs USPS) so my request is for a feature to flag a shipping method to "always show" even if it is not the cheapest.   I think the feature of only showing the cheapest is a good idea. However, having the option to turn it off is important as some companies may have business practices that prefer to show the customer more options for shipping (like us!). ... View more