ShipStation Community

We are trying to make a workflow for flagging repeat vs. new customers. There is no way to automate adding customers tags upon import, only order tags. This would be the ideal solution but the next option would make the process faster. With our current workflow we manually tag our customers profiles and use the automations rules to add a note to those imported orders that do not have a "Repeat Customer" tag to flag them for separate marketing material. Currently we have to go through all of our customers every week and make sure the new customers have the "Repeat Customer" tag added. To make this more efficient under “Customer” section would it be possible to make the "tag" column so it could be sorted? Then we could sort out the new customers that do not have a tag yet.  If they were sorted then the untagged ones could be brought to the top of the list and bulk edited. Thanks! ... View more

Hi If our UPS rate and ShipStation rate is the same, Rate Shopper should choose our UPS account. Why is it choosing ShipStation's UPS account? Can you please fix this. Thanks ... View more

Hello, We're trying to use V2 of the API to create and process batches to automate the process of generating shipping labels in bulk. We have the document format for Label set to 4" x 6" (w/ Packing Slip) under Settings > Printing > Printing Setup. So, when we create labels manually on the website, the generated document contains both the label and the packing slip for each of the shipments, which is great.   However, when using the API, there's no way to include the packing slips in the PDF file that gets generated after processing a batch. To make matters worse, even if we try to print the labels on the website, packing slips are still not included for batches that were processed using the API. This makes the feature completely unusable for us. According to the docs, there's a label_layout option but the only supported values are 4x6 and letter.   To fix this, I suggest you either add the missing options (e.g., 4x6_with_packing_slips and letter_with_packing_slips) or add a default option that respects the current settings. ... View more

i would like shipstation to be able to choose the cheapest shipping method for each order that comes in. currently, i use UPS & USPS and i have to manually select between the 2 services to see which one is cheaper. this process is very time consuming and needs to be done on an order by order basis. i would like shipstation to automatically upload the cheapest shipping method so i can print all the labels at once. ... View more

When I hand deliver or the customer picks up and I manually mark it as shipped, it requires me to select a carrier, so can you make a carrier in the drop-down that is "picked up" and does not request a tracking number to be put in and maybe make another carrier that is "hand-delivered" or "self-delivered" and also does not require a tracking number? ... View more

We have a few websites that sell products to wholesalers. For example we will sell a case of a single SKU. Each case has 12 units. It would be nice if SS could allow us to setup virtual bundles that deducted multiple units of a single SKU. ... View more

It would be great if you had an alert set up if a tracking number doesn't get scanned or progresses.   We have an issue with our warehouse where they will create a label and sometimes forget to ship the package, or if a package is lost and doesn't move for a while, we would be able to alert the recipient quicker.   ... View more

Hi- We often times have back orders but can ship partial shipments. Would love the ability for Shipstation to automatically split orders for us based on rules. ... View more

If we could text the phone number provided in the order their shipping information so they can continue to track their own package. ... View more

Every once in a while, ShipStation will disconnect from our store for any number of reasons; it's not always clear and not always the same reason. In any case, it would be very helpful if we could receive an email alert if ShipStation is not able to establish a connection in the last 12 hours or so. Thanks! ... View more

We need to be able to edit or delete customers from the database without having to upload a csv file. Below are a couple examples for when this would be helpful. I'm sure others here will agree that some simple database management would be greatly appreciated. I recently had to correct a type-o in a customer record and the process is just unreasonable. Download an example .csv file, add ALL the customer information (not just what needs changing) upload the file, and finally make sure that the original profile was correctly overwritten. It should be as simple as hitting an edit button, changing what needs changed, and hitting save. I have two customers with the same name. Lets call them John Smith and Smith Electrical Corporation. I send a package to Smith Electrical about once a month. John Smith ordered once from our website over two years ago. Whenever I type "Smith" when making a new order, guess who comes up as the first result! There's no need for John to still be in the system, why can't I easily delete his record? ... View more

This was a feature before the new layout took effect and is a requirement to have to function efficiently. Having the ability to edit customer's info such as phone numbers & email addresses on shipped orders is a must-have. To many times either the customer or shipee transposes data leads to customers not getting their tracking info.  This is a simple but most useful feature and I'm unsure on why  it was removed. ... View more

I would like to have the option of having more columns on the shipments page so that I can customize what I see according to our companies needs. we use some of the custom fields as well as other important fields to mark our orders and it would be a lot easier if we would be able to see those fields on the main shipment page. ... View more

We keep track of our product inventory elsewhere, but use ShipStation to ship our products and therefore would like ShipStation to keep inventory of the boxes we use to ship products. We use the preset packages and think it's only natural to know how many we have used and how many we have left so we dont over-order boxes or know which box sizes we use more so we can place orders for them! ... View more

Love the branded returns page, however we'd like to have the option to customize more to our liking. 1. Allow us to modify and change reasons for return 2. When reason of return is "Other" have a notes field for customer to enter details of return 3. Ability to disable certain products from being allowed to be returned ... View more

Auto combine feature for multi orders when they have the same shipping address. ... View more

Would love to 'have a way to get an automation to automatically combine orders from the same customer shipping to the same address and then get tagged as well. ... View more

I am new to Ship Station but not to Ecommerce shipping. The primary reason I came to Ship Station was for rate shopping. You have the SCAN screen with Verify & Print which is how we work our warehouse. We want to scan a packing slip and then scan the items into the box and once complete finish by finding the best rate and print label. The SCAN screen is MISSING the rate calculator?!? From our standpoint, this is like building a nice boat and leaving it tied to the dock. We cannot use the SCAN screen then because we need rate shopping. This seems very obvious and for such a good product as Ship Station it is a serious omission.  Please add the rate calculator to the SCAN screen to make it fully functional. Thanks. Jim ... View more