It would be great if commercial invoices generated by platform for export shipments would be correct. 1/ when customer uses discount code, in value declaration forms it is not reflected nor is there a field to make simple adjustment. Currently have to manually adjust line item values by same amount as discount received was. Otherwise shipment value is full retail price value . 2/ even though product weights are set up, they are not correct on commercial invoices. Instead total weight is divided by unit total, and that weight/unit is used in line items.
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Here is the challenge I have come across. I work for 3PL fulfillment house. One of our customers sells subscription boxes which can contain multiple different items. The subscription box itself has an SKU assign to it and when an order is pulled from the selling channel, ShipStation obviously doesn't know what the contents of this box is. This creates a problem with custom forms as the contents details can't be populated on the custom form automatically. They can be added on manually but who has time for this! I think the solution to this is to expand the customs info in the product detail card by enabling addition of more default customs declarations under one SKU. These can then be populated on 1 custom form eliminating the manual aspect...boom...now please ShipStation can you add this on? Pretty please!
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