ShipStation Community

We often need to make notes regarding an Etsy order. It would be nice if the private notes section of the Etsy order was automatically synced with the Internal Notes section in Shipstation. Since all communication with the customers is done on Etsy, when a small changes or note is needed we then need to log into shipstation and add it in Internal notes. It would be much quicker if we could simply add once on the page we are already on and let it sync over to SS. ... View more

Hey Team - Is there any eta on getting more functionality out of the Zapier integration? The biggest area I feel is missing right now is just actions. If we could find and update: orders, customers and products through zapier actions I think there would be workarounds for a lot of the other requests that have been mentioned by other users. Is this in the pipeline or not something that you're working towards? ... View more

It's possible! ChannelAdvisor now allows via it's API the ability to update line items as shipped instead of the whole order (as ShipStation currently does). Through this mysterious magic of API, they can also send the Shipping Cost, Shipping Tax Cost, and Insurance Cost to ChannelAdvisor. Just image what you could do with all that data! Oh the reports you could run. I bet you're saying to yourself "Wow, that sounds wonderful. How can I help make this happen?"... All you need to do is upvote this post so that ShipStation sees the err of their deprecated API ways. ... View more

When integrating ShipStation to an ERP system, you might want to charge your customer an extra handling fee above and beyond what the carrier is charging. Example a 5% upcharge or a $5 fee per shipment. ... View more

Big Commerce sends store credit info for orders, but Ship Station has not integrated this field into their system. This results in customers getting emails not showing the amount paid, and that causes unhappy customers. I have confirmed that SS gets the store credit but has not integrated it. ... View more

Etsy is getting ready to integrate gift wrapping and gift messages into their sales platform. I'm hoping there will be an alert for each order containing this information within ShipStation once it goes into effect. Gift messages are going to be made available to all orders at no charge, so every Etsy seller will have to deal with them whether they want to or not, and I am concerned I'll get a gift message request and not know about it. Ideally, I would also like to see a way to print ONLY gift message packing slips and not every packing slip in a batch, since I don't typically include packing slips with my orders. ... View more

Any comments that the customer leaves to the order, can it be mapped from Magento 2 store to ShipStation in the order details. Can you please add an attribute in the ShipStation Plugin API to map Customer Comments in the Order details from Magento 2 store into ShipStation? ... View more