ShipStation Community

Our company sells through several channels, but Etsy is one of our larger ones. We are wanting to implement custom packing slips in ShipStation, but there is one basic functionality that is holding us back. The issue arises when an order comes through that has a different buyer and recipient name. This is important to us for gift orders, so the recipient knows who bought the gift. It properly shows the buyers username and email, but does not properly display the name. A lot of times the actual buyer can't be deciphered from the username and emails. The buyer name field is available in Etsy, and is even printed on Etsy packing slips. ShipStation has a variable for buyer name, but it imports the recipient name instead, and not the buyer's. I would love to see ShipStation work with Etsy to properly map the buyer name  variable in custom packing slips.  ... View more

Shopify natively allows the administrator to set up what dimensions will be used in shipping. However, when using ShipStation integration to receive calculated rates, SS does not take the dimensions data and instead just applies a 1x1x1 to provide Shopify the rates. This returns inaccurate rates in some circumstances where dimensional weight is a factor. The dimensional data is is there on Shopify, but through a conversation in support chat with both Shopify and SS I learned that ShipStation is not currently set up to handle that data. It would be great if that connection could be made.   This makes a great deal of difference when talking about Dimension Weight and its impact on 2nd day air / next day air service levels. The band-aid solution is to go into SS settings for the selling channel and set a % modifier to adjust the price that SS sends to Shopify. I personally ran some tests and used data sets to come up with a good % adjustment for my store; this solution was pretty accurate with a slight margin for error.   But I find the lack of this feature disappointing. The idea of integrating ShipStation with Shopify and enabling Calculated Rates is to get accurate rates. Which, they are accurate for lots of circumstances... just not all. And a major loss of accuracy is due to 3 simple data points: L, W, H. Seems if this data connection is already setup to pass information back and forth, couldn't those be part of it as well? The goal is to get accurate rates, not sure why they were ever left off. ... View more

I would like it if there were a way to set up autofunding for Shipsurance just like you can do with Stamps.com. ... View more

USPS has started New Service  USPS Connect™   Ship station still behind and has no option for us to use it. IT IS very cost efficient, One has to go to USPS directly to print the shipping..     Any change your team is working on it already or can WORK on it    thank you    ... View more

I've been waiting years for this to be added.  Please can it be added onto the system. You can do this on the FedEx website and all of my EU shipments need this so I have to manually enter them in FedEx instead of using ShipStation. Just to clarify. Allow setting third part FedEx account number for customs. ... View more

I would like to have a Zapier Action created to Mark Orders As Shipped. I use a drop shipping service and I receive tracking numbers via email. I would like to automate updating the ShipStation order with the tracking number via Zapier and eliminate the task of uploading a spreadsheet of tracking numbers to ShipStation. ... View more

Show multiple carrier rates in Shopify I was thrilled to find that ShipStation can pass rates through to my new Shopify store (migrating from BigCommerce). Flawless setup. Simple. Smooth. Powerful . . .   Until I found that ShipStation chooses the "best" option and only shows one option.   This was an absolute game-changer and we cannot use this integration at all after finding this. What looked to be perfect had a truly fatal flaw.   See, we NEED to show multiple options. For example:   Sometimes people need to use FedEx, because USPS isn't reliable in their area. (USPS will be cheaper and will be the only option shown.) International customers will choose a much more expensive FedEx option over the impossibly-slow and unreliable USPS at least 80% of the time. (USPS will be much cheaper and will be the only option shown.) FedEx and DHL are very similarly priced, but our customers want options! (Either could win out on any order but only one will be shown.)   So this integration will not work at all. Unfortunately, we went from the mountaintop to the valley today thinking that ShipStation would be a fantastic solution to realizing that is is completely unusable. 😢   Surely I cannot be the only person out there with customers who want (need) OPTIONS, not just the cheapest method. ... View more

We ship FedEx ground primarily but in the winter months would like the option to do expedited air shipments even though our product is a dangerous good in the air. Plus DG paperwork is cumbersome while also requiring the upmost accuracy. With similar templates to what is already provided that could greatly streamline our process and allow us to do more with shipstation. ... View more

Hello,   I am requesting an improvement to the integration with FedEx for international shipments. Currently, there are only two options for the "Terms of Sale" field, also called "Incoterms", on the commercial invoice: DDP and DDU. However, there are many other Terms of Sale available if one goes directly through the FedEx website of FedEx ShipManager. For some reason, when mapping that field to their app, ShipStation did not pull all the available options over.   Additionally, DDU is an expired term of sale. It was replaced by DAP in 2010, so an update is also needed there.   Spencer ... View more

Hello,   I was asking one of your Enterprise customer service professionals about any type of integration with Microsoft Dynamics and they said not at this time.  I think this would be a great project to implement if shipstation is interested in continuing to provide great service to their customers.  We are about ready to implement Dynamics and may have to switch shipping services or hope our 3rd party integrator can develop some software at not too high a cost to work with your software.  Thanks for listening.   Murray Slenn Bug-A-Salt / Skell, Inc murray@bugasalt.com ... View more

Please provide integration for one or more last mile delivery applications like Circuit. Our company has our own drivers making local deliveries and we want to use a last mile delivery application to manage those shipments. ... View more

Is there any plan in place to add UPS Worldwide Economy as an option to process orders by in Ship Station? There are multiple other options to ship by under UPS. We have these rates in our UPS account and it would save time to be able to process International orders choosing this service through Ship Station. Please consider adding this feature asap so that we don't have to look for other shipping software. Thank you! ... View more

I would love to see an option added to Shipstation's Custom Field Mapping from Shopify that pulled data from Shopify's Order Metafields.    ... View more

Please connect dicom and Canpar for Canadian customers! ... View more

Currently on international is available, it would be good to include domestic. ... View more

Some of our pending retail relationships use VendorNet and we would like to keep all shipping within ShipStation, so an integration with VendorNet would be great. ... View more

Anyone else want to see Shipstation integrated with Pricefalls? ... View more

I'd love if it you could integrate live shipping rates on Woo Commerce ... View more

Our store recently performed an audit of all our products in ShipStation so that everything we sell had up-to-date HTSA Code for international shipping. The issue we've run into is when new products come in, we are having to input codes in two places. It would be great to have an API or widget to allow ShipStation to import product information (and not just HS codes, but SKU, weight, etc.) from Big Commerce, to streamline product information entry and make sure all information is accurate and the same across platforms.  ... View more