ShipStation Community

Our company sells through several channels, but Etsy is one of our larger ones. We are wanting to implement custom packing slips in ShipStation, but there is one basic functionality that is holding us back. The issue arises when an order comes through that has a different buyer and recipient name. This is important to us for gift orders, so the recipient knows who bought the gift. It properly shows the buyers username and email, but does not properly display the name. A lot of times the actual buyer can't be deciphered from the username and emails. The buyer name field is available in Etsy, and is even printed on Etsy packing slips. ShipStation has a variable for buyer name, but it imports the recipient name instead, and not the buyer's. I would love to see ShipStation work with Etsy to properly map the buyer name  variable in custom packing slips.  ... View more

Shopify natively allows the administrator to set up what dimensions will be used in shipping. However, when using ShipStation integration to receive calculated rates, SS does not take the dimensions data and instead just applies a 1x1x1 to provide Shopify the rates. This returns inaccurate rates in some circumstances where dimensional weight is a factor. The dimensional data is is there on Shopify, but through a conversation in support chat with both Shopify and SS I learned that ShipStation is not currently set up to handle that data. It would be great if that connection could be made.   This makes a great deal of difference when talking about Dimension Weight and its impact on 2nd day air / next day air service levels. The band-aid solution is to go into SS settings for the selling channel and set a % modifier to adjust the price that SS sends to Shopify. I personally ran some tests and used data sets to come up with a good % adjustment for my store; this solution was pretty accurate with a slight margin for error.   But I find the lack of this feature disappointing. The idea of integrating ShipStation with Shopify and enabling Calculated Rates is to get accurate rates. Which, they are accurate for lots of circumstances... just not all. And a major loss of accuracy is due to 3 simple data points: L, W, H. Seems if this data connection is already setup to pass information back and forth, couldn't those be part of it as well? The goal is to get accurate rates, not sure why they were ever left off. ... View more

I use wave accounting and love it -- would be nice to connect to it for shipping orders. ... View more

USPS has started New Service  USPS Connect™   Ship station still behind and has no option for us to use it. IT IS very cost efficient, One has to go to USPS directly to print the shipping..     Any change your team is working on it already or can WORK on it    thank you    ... View more

I would like it if there were a way to set up autofunding for Shipsurance just like you can do with Stamps.com. ... View more

Show multiple carrier rates in Shopify I was thrilled to find that ShipStation can pass rates through to my new Shopify store (migrating from BigCommerce). Flawless setup. Simple. Smooth. Powerful . . .   Until I found that ShipStation chooses the "best" option and only shows one option.   This was an absolute game-changer and we cannot use this integration at all after finding this. What looked to be perfect had a truly fatal flaw.   See, we NEED to show multiple options. For example:   Sometimes people need to use FedEx, because USPS isn't reliable in their area. (USPS will be cheaper and will be the only option shown.) International customers will choose a much more expensive FedEx option over the impossibly-slow and unreliable USPS at least 80% of the time. (USPS will be much cheaper and will be the only option shown.) FedEx and DHL are very similarly priced, but our customers want options! (Either could win out on any order but only one will be shown.)   So this integration will not work at all. Unfortunately, we went from the mountaintop to the valley today thinking that ShipStation would be a fantastic solution to realizing that is is completely unusable. 😢   Surely I cannot be the only person out there with customers who want (need) OPTIONS, not just the cheapest method. ... View more

I would like to have a Zapier Action created to Mark Orders As Shipped. I use a drop shipping service and I receive tracking numbers via email. I would like to automate updating the ShipStation order with the tracking number via Zapier and eliminate the task of uploading a spreadsheet of tracking numbers to ShipStation. ... View more

Hello,   I am requesting an improvement to the integration with FedEx for international shipments. Currently, there are only two options for the "Terms of Sale" field, also called "Incoterms", on the commercial invoice: DDP and DDU. However, there are many other Terms of Sale available if one goes directly through the FedEx website of FedEx ShipManager. For some reason, when mapping that field to their app, ShipStation did not pull all the available options over.   Additionally, DDU is an expired term of sale. It was replaced by DAP in 2010, so an update is also needed there.   Spencer ... View more

Hello,   I was asking one of your Enterprise customer service professionals about any type of integration with Microsoft Dynamics and they said not at this time.  I think this would be a great project to implement if shipstation is interested in continuing to provide great service to their customers.  We are about ready to implement Dynamics and may have to switch shipping services or hope our 3rd party integrator can develop some software at not too high a cost to work with your software.  Thanks for listening.   Murray Slenn Bug-A-Salt / Skell, Inc murray@bugasalt.com ... View more

Please provide integration for one or more last mile delivery applications like Circuit. Our company has our own drivers making local deliveries and we want to use a last mile delivery application to manage those shipments. ... View more

We ship FedEx ground primarily but in the winter months would like the option to do expedited air shipments even though our product is a dangerous good in the air. Plus DG paperwork is cumbersome while also requiring the upmost accuracy. With similar templates to what is already provided that could greatly streamline our process and allow us to do more with shipstation. ... View more

Currently on international is available, it would be good to include domestic. ... View more

Is there any plan in place to add UPS Worldwide Economy as an option to process orders by in Ship Station? There are multiple other options to ship by under UPS. We have these rates in our UPS account and it would save time to be able to process International orders choosing this service through Ship Station. Please consider adding this feature asap so that we don't have to look for other shipping software. Thank you! ... View more

I would love to see an option added to Shipstation's Custom Field Mapping from Shopify that pulled data from Shopify's Order Metafields.    ... View more

Our store recently performed an audit of all our products in ShipStation so that everything we sell had up-to-date HTSA Code for international shipping. The issue we've run into is when new products come in, we are having to input codes in two places. It would be great to have an API or widget to allow ShipStation to import product information (and not just HS codes, but SKU, weight, etc.) from Big Commerce, to streamline product information entry and make sure all information is accurate and the same across platforms.  ... View more

To date, I've gone through 2 ShipStation app updates for my BigCommerce store. Both have been extremely poorly executed by the app creators, in that nothing is explained (what the update will do or how to proceed). In fact, the info on the pages that is provided is WRONG, both times! Here's what I mean: The last update simply showed a download icon on the app, telling me it wanted to update. So I click it and instead of ShipStation loading, or perhaps a page that explains that I'm about to update and to click a button to do so, what happens? A page loads that asks me if I want to create a free trial of ShipStation! I'm offered to confirm if I want to do this. Well, no thank you. So I close the browser and do NOT click anything on that page. Yet, strangely, when I go back into ShipStation, it is working normally. Did it upgrade? IDK. But the icon is now gone. So I'm left not knowing what has happened, other than the fact that something appears to have gone wrong. This is the kind of "communication" that ShipStation updates in BigCommerce give me. Clear as mud. Is there a problem? Did it work? Who knows??? But at least the page is loading now so it seems to be working. Still, I'm left with the feeling that I'm walking on thin ice. Come on, ShipStation, how about making these updates actually COMMUNICATE accurately what is happening, and how to proceed? Maybe even, IDK, a message that says "thanks for updating" so I know it actually worked, instead of guessing. The previous update to V3 was even worse. Without telling me anything, that update installed a "new store." But since it told me this was an "update" I presumed it would work like all standard Updates: namely, that all the data would be migrated into the new store. Updates, you know, REPLACE the original software by default. But no. This update installed a new store, again without telling me. So I assume the data is all safe and sound in the new store and delete the old one. Why would I need that? Well, all my old shipping data was deleted with the old store! Had to jump through tech support hoops to get it back! All this would have been avoided with a SIMPLE EXPLANATION of what the "update" was going to do... create a New Store... and that I should NOT delete the old store. Because, well, it really wasn't an update in the traditional sense. It was going to create an entirely new and separate store. Come on, ShipStation, please inform us and guide us through the updating process so we know what it happening, and whether it's working or not, instead of giving us page loads to information that appear like errors!  ... View more

I'd love if it you could integrate live shipping rates on Woo Commerce ... View more

Please connect dicom and Canpar for Canadian customers! ... View more

I would ideally like to have the ability to allow for orders that are imported via shopify that contain multiple locations to appear in their own separate locations. Currently when an order contains different item locations are imported as if they are all coming from one place, however if we had the ability to split those that would add a layer of depth that would enable us to ship from different locations and feeding back into shopify in a partially fulfilled state. ... View more