ShipStation Community

We use Shopify and offer a gift message option at check out. The gift message shows up as a "Note from Buyer" in ShipStation. In order for the gift message to show up on the packing slip for the recipient, we have to manually copy and paste it from the "Note from Buyer" field into the "Gift Message" field. It would save a lot of time, and the possibility of missing a gift message, if we could get it automatically coded to go into that field on ShipStation.  ... View more

Lasership integration is said to be live, but does not work for all accounts. I have had a support ticket open and been following up on it for 10+ months. Latest information from Lasership team is as follows. Shipstation not being properly integrated with Lasership is costing our small, growing business over 20 hours in labor on a weekly basis to manually match up packing slips. Please upvote if you're having a similar experience with this integration! Shipstation is currently set up with LaserShip API, but this is an old version which will be deprecated at the end of 2022. In order for anyone to move forward with LaserShip they will need to be on our current WS. LaserShip has reached out to ShipStation to alert them of the need for the update and certified module, but that project has not progressed. This would be a project between ShipStation and LaserShip and we would need ShipStation to initiate the project. ... View more

Selecting Hold for Pickup is something that is offered by eShipper but isn't available in ShipStation, and is extremely useful to us as many of our customers require this service. Currently we have to go back to eShipper to ship these packages, we would much rather use ShipStation.   ... View more

Hello,   Amazon added a new feature, suggested signature for orders with certain criteria.   - High-risk orders will be flagged on the Manage Orders page under the “Order Status” column and show “signature confirmation recommended”.   This is crucial not only for us but also for other sellers to prevent lost claims and minimize the loss. We would like the orders with "signature confirmation recommended" to have internal notes of "signature confirmation recommended". We kindly ask that this feature be added as soon as possible.  ... View more

When is Shipstation going to offer first-party integration with gunbroker.com? It is the largest hunting/firearms e-commerce site in the US. It is ridiculous that there has been a request for this since 2015 and no one has gotten to it. Shipstation customers shouldn't have to go through sketchy 3rd party integration for one of the largest e-commerce websites in the country.  Please get this done Shipstation... ... View more

Integrate local couriers like Postmate and UberRush. We use these on occasion but not enough to justify our own integration Having within ShipStation would add alot of value for us though. ... View more

Our company sells through several channels, but Etsy is one of our larger ones. We are wanting to implement custom packing slips in ShipStation, but there is one basic functionality that is holding us back. The issue arises when an order comes through that has a different buyer and recipient name. This is important to us for gift orders, so the recipient knows who bought the gift. It properly shows the buyers username and email, but does not properly display the name. A lot of times the actual buyer can't be deciphered from the username and emails. The buyer name field is available in Etsy, and is even printed on Etsy packing slips. ShipStation has a variable for buyer name, but it imports the recipient name instead, and not the buyer's. I would love to see ShipStation work with Etsy to properly map the buyer name  variable in custom packing slips.  ... View more

Allow purchase of UPS Ground Saver Service through Amazon Buy Shipping ... View more

QR code Returns would be such a convenient way for our customers to return items to us. Not everyone has printers and the means to attach a printed label to a package and send it back. We have run into the situation multiple times were our customers needed to send an item back to us and did not have a printer to print the return label. We run a tire business and even affixing a label that is not a 4x6 strong adhesive label to a tire can be challenging. All this would be solved with the ability to just email our customers a return QR code instead of the shipping label to print, so they may drop of the package to the carrier, scan the QR code and the carrier can take care of the rest. We currently use Fed Ex Shipping and we see many shipping platforms offer QR code Returns. Please add QR code Returns to Ship Station!!!  ... View more

R+L has some of the best rates for delivering on the west coast. They are nearly 80% cheaper than the rates I am being quoted from the built-in SEKO integration. Please add support for R+L or other LTL carriers. We love ShipStation, but it is unusable for LTL shipments at the moment. ... View more

Our company was very excited to hear that new shipping at lowest cost beta integration. We were not excited to find out it was only for high volume accounts. Any way to offer this to those who want to use it? ... View more

It would be great if ShipStation built a native Odoo connector instead of us using third party connectors.  ... View more

It would be great if Shipstation could pull over Shopify Metafield data from Products. This way, packing and pull list can be customized to include additional information such as bin locations. ... View more

Please add the option for 3rd party billing to your UPS option.  The only way to currently bill to a client is to pay $20 per month to use your own UPS account.  This is a feature my business relied on in the past, losing that is a big downgrade. ... View more

Hello to all! I spoke with support and they keep referring me here to try to attract some attention to this issue. The carrier I use, Argo Shipping, is not currently a ShipStation partner, but they want to be. This came up because we want to see the rates the provide us show directly onto ShipStation, but because Argo is not yet a SS partner and are instead directly integrated into our SS, we can't see the rates yet. Argo has told me they have all of the API's and technology built to provide to ShipStation at a moment's notice, but that they have not ever received a response when submitting to become a partner. Can someone please help me with this? I'd really like to be able to see exactly what I'm paying in ShipStation itself through my carrier, Argo. I'm happy to connect you with the Argo team as well. Please help! ... View more

With a sale on shopify, I may have to include more than one tracking number for an order made for a customer for a fulfillment. This is useful in the case of if I had to split an order. Allowing multiple tracking numbers allows me to update the customer with both in shopify. https://shopify.dev/docs/api/admin-rest/2023-01/resources/fulfillment ... View more

Hello! We use Stallion Express almost exclusively for our Canadian, US and International shipments. Would love to see it added to ShipStation as the ShipStation platform makes shipping easier and is more streamlined. The Stallion API is available here: https://stallionexpress.redoc.ly/ https://stallionexpress.ca/ ... View more

Good Afternoon- I would like to request that you add the UPS Delivery Option "Direct Delivery Only" We are required to use that option for some of the items we ship & I'm sure you have other customers that would love to see this option as well. Thank you for your time & consideration! ... View more

Can we please have the ShipStation Development Team allow for importing of UPC records from BigCommerce at the time of import.   After speaking with ShipStation Support, we've come to the conclusion that ShipStation is able to create Product Records when importing orders from BigCommerce, however ShipStation is not importing the UPC.  This is a massive inconvenience, as we are unable to use the Scan to Verify & Print functionality without UPC's.   The manufacturers of the products we sell have printed UPC's on the product packaging, but not our in-house SKU's.  As a result of not being able to scan UPC's in ShipStation, we're having to manually read the UPC/Barcode on the product packaging and verify it against the product record in our POS to make sure we are fulfilling the order with the correct products.  This is a very time consuming process and leads to human error. ... View more