ShipStation Community

When integrating ShipStation to an ERP system, you might want to charge your customer an extra handling fee above and beyond what the carrier is charging. Example a 5% upcharge or a $5 fee per shipment. ... View more

It would be nice to have a feature where ShipStation updates warehouse location on a periodic basis. For example, the older orders that we are waiting to receive inventory for, once received, ShipStation would update the location and notify that the order is ready for shipment. ... View more

Integrate eShipper for shipping solution. ... View more

We have one FedEx account for all of our employees. However, there isn't a way to indicate a cost center like when we log into our actual FedEx account at FedEx.com. Being able to indicate a cost center through ShipStation would allow us to easily bulk print all of our FedEx shipping labels for large clients. Having a cost center directly linked in ShipStation would allow an easier process for our accounting team - the appropriate department would already be coded, rather than having to notify accounting of a shipment for a specific department, and then them having to create a journal entry in the accounting system to charge the appropriate department.   I like that ShipStation shows invalid addresses  immediately upon importing order information, before attempting to print addresses. We then have time to reach out to our client to verify address information prior to their desired ship date.  ... View more

Hi, we are selling on Amazon.com and since Amazon Brazil is now up and running we would like to have Shipstation integration for this market to be able to buy shipping through Shipstation. This is really important because buy shipping is not available thrpugh Amazon either so there is not much option out there. ... View more

When importing orders, the product SKU and name is carried over from my store (BigCommerce).  Why not allow the API to carry more info such as UPCs, etc?  With over 1000 SKUs to manage, modifying everything manually makes no sense at all, especially when having Shipstation manage this and update automatically is just a tweak of the API.  ... View more

Hi Shipstation!   Would you ever consider integrating with Hudson's Bay Canada? The platform runs almost identical to Bestbuy (Mirakl), so I'm sure it would be a very easy addition! ... View more

Currently most automation rules only support if an order has ONE single item. Any more than 1 and the automation rules don't work. This doesn't seem like rocket science and it baffles me why this does not work! Shipstation themselves say they don't have any plans to integrate this, what seems like, should be a fundamental feature for automation rules.  ... View more

ShipStation should alert impacted users if there is a problem confirming shipments to a marketplace due to system errors, throttling, or any other reason. The alert time should be configurable so that it is sent early enough for the user to take corrective actions.    It is not sufficient to have a manual process of checking the "Shipments" section every day since the vast majority of the time everything works fine. There needs to be an automated exception process.   Amazon in particular considers a late confirmation to be the same as a late order shipment. We are currently at risk of losing our Amazon account and our business because a large number of shipment confirmations were not successfully transmitted by the end of the day. We were completely unaware until it was too late to do anything. ... View more

When an order is refunded and cancelled on Etsy, it is not reflected as such on ShipStation. The order still shows up as awaiting shipment. This is a serious oversight. Orders that have been refunded will still ship out unless the order is manually cancelled in ShipStation. ... View more

Hi,   I currently use the ShipStation integration to my Walmart Marketplace and I really like the functionality that it offers me when I'm fulfilling my own orders. However, with the expansion of WFS from Walmart, I've shifted some of my inventory to fulfilled through that service and unfortunately none of that data gets pulled into my ShipStation account.   I'd really love to be able to have all of my WFS order information pulled into my ShipStation account so I can see all the same data for those orders and products as I can for the products that I fulfill myself. Unfortunately, Walmart's platform is far behind others (like Amazon for example) and the usability, available reports, ability to track meaningful information, and complete lack of mobile support is really hindering my growth with them. If ShipStation would be able to pull in the order information, it would be incredibly useful.   If it would be possible to pull these orders into ShipStation, it would also be great to see all associated costs for that transaction (Walmart fee, WFS fee) to be able to see the net amount that I receive from Walmart for that sale after all of their fees are accounted for.   Thanks and please reach out if you have any questions or would like any more clarification on what I'm requesting. I would really like to have this functionality available and I don't believe that any of your competitors are offering this yet. ... View more

Ability to have UPC imported with products as part of the default connection settings. We use the ShipStation Scan feature to verify products as we ship, but this is a pain to constantly be manually importing products with UPC information. ShipStation imports also fail anytime we try to import larger files. We have 45k products in there now and have to import at 1k at a time to there aren't failures!    We need a fix for this. ... View more

Need an update to support Accumatica Version 2021 R2.  As improvements are made by partners, Shipstation should update to support. ... View more

We use Shipstation for all shipments. Paypal recently added holds to funds that don't show tracking information. That's not my only headache, but today I learned that Shipstation currently cannot not send tracking IDs to Paypal for each transaction once shipped.  Is it possible to add this in, say as a daily, end-of-day chron that submits all tracking for earlier transactions that have shipped? ... View more

DHL eCommerce Direct Integration to ShipStation. DHL offers significant savings over usps first class. It would be great to see DHL eCommerce integrat directly in ShipStation!!! As of now you need to set up an Endicia account for the ability to use DHL eCommerce in ShipStation. And not to mention you have no way to see your DHL ecommerce rates because the label is being processed via Endicia. Last but not least the labels for DHL eCommerce printed via Endicia are ugly and cannot be customizable the SKU will print in really small size on the top right of label. ... View more

I would like to have option to create Custom Carrier and Shipping methods so that we can create labels for orders and return entries manually as with the Shipping methods that are not availale on the Shipstation. This option can solve our most of the problems as we are receiving Returns from customers directly as well but we are not able to create their return labels as the system only allow to create return labels for such shippments that are picked up by ourselves. but with the custom Shipping method we can create Special Shipping methods that are not gonna charge us for creating labels and we can create return labels when we receive the Shipment from the custom with that particular shipping method. ... View more

I sell on multiple platforms (amazon, ebay, walmart, and Etsy) but my inventory is stored at amazon's warehouses. The feature I'm requesting is to add support for my multichannel orders to ebay and walmart that would allow amazon logistics to be blocked as a carrier. I can do this manually within my seller central account but that defeats the purpose of shipstation. I have  included a picture that shows the block amazon logistics button highlighted. This feature was added in June of this year as an additional option for multichannel fulfillment.   The reason this is necessary for me is that Walmart and Ebay don't allow amazon logistics as a carrier for orders placed on their platform. ... View more

It would be great if ShipStation would include the Barcode field as an option. Our warehouse and fulfillment teams use that field in addition to SKU to determine bin locations ... View more

We recently had a customer request that we switch one item for another. Unfortunately, after editing their order in Shopify, we discovered that Shipstation doesn't remove the removed item – but simply adds in the new item, showing both items and their combined price.   Unfortunately, this could confuse our fulfillment team – causing the package to receive both items instead of just the one. I was told this was not supported by Shopify, and to submit a request here.   Here's a screenshot from our Shopify dashboard, shipstation has a partial screenshot below. Our order from Shopify's dashboard   Since this posting, I've split the order and canceled the shipment with the removed item, but the original order was updated to include both products for a total of $189.92, instead of $89.97 Order in shipstation show both with the total for both I did try running a query using graphql with this specific order, and saw that Shopify has two formats for querying order information in regards to line items and pricing. There's original values such as "quantity" and "totalPriceSet", and then there's current values which are the same, but append "current" to the name. For example, currentQuantity and currentTotalPriceSet. Below are screen shots of the queries with both values, suggesting it's possible to update information such as line item quantities and pricing (in the case of removed items).   Running current values shows the updated information, like a quantity of 0 for one matcha, and a quantity of 1 for another as well as current order price.   Graphql query with original and current values   We'd love for items to be removed in shipstation if they're removed within Shopify, as it's likely this bug will cause multiple items to be shipped if not caught beforehand. ... View more