ShipStation Community

eBay not being notified of shipments

I ship some eBay items via USPS letter rate. For the last week or so, items without tracking are not being shown as shipped in eBay. Is there a fix for this?

Why: Same service but different transit times?

Can someone explain why the Transit time below provided below for USPS Ground Advantage is 3 days yet Amazon Buy Shipping for same service shows 5 days?

Can you please add USPS Bound Printed Matter (BPM) as an option for shipping??

Can you please add Bound Printed Matter as USPS shipping choice? I also ship with Amazon, and my experience with them is that a 4lb book costs about $6.88 Media Mail, and $ 4.80 to ship with BPM (Bound Printed Matter). I'd like to save that $2 / item...

Service Type Priority is not allowed for this account.

Hi,per recent ShipStation email, i removed my personal stamps.com account, but now when i try to mail something, this is what i get. in this case it is a PO Box, but USPS allows it.Thank you for your help.Tea

QR for USPS

For sellers that don't have access to a printer, are on the go, or need someone to help fulfill an order, having the option to create a QR code for USPS is paramount. Why this doesn't exist right now is blowing me away. SHIPSTATION - make this a feat...

Order keeps getting rejected fulfillment for Amazon FBA with bundled SKU.

Order keeps getting rejected to be fulfilled by Amazon, especially with bundled SKUs. I have also updated the fulfillment SKU and added the store alias but it keeps getting rejected. Does anyone know how to solve the problem?

Beware of Global Post adjustments.

Suddenly I'm getting "adjustments" which are indisputable with Global Post.If they adjust it, they stand firm they are correct! I have been using the same packaging, same weight for years. And now they are randomly adjusting weights. At least with US...

MacBook users please advise

I hope I put this in the correct Community folder but I'm having problems with my MacBook Air 2023. Long story short all of the scales ONLY have a USB port. The MacBooks, even going back to my old one of 2018 do not have a USB port. It's never been a...

Voided Amazon Buy Shipping Label (SFP): Tracking Not Update With New Label After Void

Sometimes when we have to change an Amazon Buy Shipping label for SFP orders, the new tracking number does not go to Amazon. Is this normal for Amazon Buy Shipping? Seems to work for non SFP/Amazon Buy Shipping orders.

Chronopost shipment not possible, if "Ship From" location is not France (other carrier work fine)

is there a way to create a ChronoPost shipment through shipstation, if the shipping from location is not France?The system gives us this error (in this example „Ship From“ Location is in Portugal):On Shipstation we do not have problems to configure a...

Royal mail label CN22/23 format integration

Royal mail have a new CN22/CN23 label integration which places the address and customs on one label. We'd love to make this a priority for shipstation integrate into their label options. We are currently having to print 3 sheets of paper (8.5x11") fo...

DDP Prepaid/Taxes for USPS Int'l Shipments to Canada Not Working/Error Message

Is anyone else having issues creating prepaid duties USPS labels going to Canada? We keep getting an error message that says: GetConsolidatorPermitNumber could not find permitNumber, addressID=6 rRDProductCode=DDP packageType=Package

Looking for Pack and Ship Company for Crowdfunding campaign

Greetings!We are looking for a pack and ship company to provide fulfillment for our successful Crowdfunding campaign. Our campaign has ended and our products are currently being manufactured in China. They will be shipped to the U.S. with an arrival ...

Globalpost international fees

I'm wondering how GlobalPost fees to ship to Canada compare to the fees UPS charges to ship to Canada.I occasionally ship from US to Canada using my own UPS account. In addition to Duties and GST, there are also:• Entry Prep Fee• Brokerage Fee• Disbu...

Adding Carriers to Manually marked a shipped

Option of Veyer Logistics to the drop down menu when marking an order as manually shipped.The reason for the request is that "Other" is not an approved carrier for Amazon. We are using Shipstation to update Amazon with the shipping details. In order ...

Integrate with Pirateship

I would hope ShipStation integrate with Privateship which is useful for us to process the daily order

Webhooks not able to send order status info once shipped ? Delivered Notification ?

I am trying to find a way to get order status information once the package ships. So far I can't find anything inside the webhooks documentation plus support confirmed that they don't have that capability via API either. Are we the only ones who thin...

$90 "flat fee" per month to add a carrier that ShipStation doesn't provide? - Not Fair!!

Hello Friends -Logged in this morning to SS and saw this pop-up like many others. We have to use FedEx sometimes because SS doesn't offer any discounts for FedEx like they do for USPS, UPS, GlobalPost & DHL Express. I respectfully disagree if SS want...

50% increase in price in 30 days?

So, let me get this straight, since my company is performing well enough to start negotiating rates directly with carriers such as UPS and DHL to achieve better rates than what ShipStation by default provides, I am now going to be penalized for this ...

UPS Ground Saver with own UPS account

We currently are not able to use our own negotiated rates for UPS Ground Saver and would like this feature to be available. Currently for heavier boxes our rates are lower than the Shipstation rate. This is impacting our ability to utilize all shippi...

Adding customer shipment providers - MUST HAVE

We use a shipping provider that is approved by Amazon and also able to be selected in Amazon, but Shipstation doesnt give me the option to send their tracking information. Amazon is very strict when it comes to shipping information, and I need to be ...

Feature Request - Allow the option of sending letters with Deutsche Post

FedEx SmartPost

I use our FedEx account, along with the UPS and USPS. I can see the regular residential, commercial and express rates in the Rate Browser, but if I want to check SmartPost, it's not there. I can only see the rates for it if I go back to the rate calc...

Royal Mail Tiered Pricing

Hi,Royal Mail tiered pricing is a feature that needs to be expedited. This is an innovative pricing structure from a courier that would benefit anyone with a Royal Mail account that ships varied weights of products. Please hurry. Thanks.

Unable to add the UPS account as carrier

I have been trying to add a private UPS account as carrier on my shipstation account, I keep getting an error that says "There is a non-technical issue with your request, in order to resolve you will need to contact UPS customer service at 1-888-851-...

Please add YUN EXPRESS

Please add YUN EXPRESS in your carrier list. It is a pretty big carrier. I need to use "other" from your list when I ship with them and it stuffed up my Amazon orders and trackings.Thank you.