ShipStation Community

We use packing slips as call slips for the warehouse - it would be really helpful to be able to print these to a thermal 4x6 printer instead of a regular desktop printer, so that they can be printed out legiblyl in smaller format and used to pick orders.      ... View more

I believe it would be extremely beneficial to our workflow and for others to include the ability to print Order Summaries and Pick Lists in bulk, but as 1 per page instead of combining multiple pick lists/order summaries per page.    The products and text are already pretty small so it is best for our warehouse people to be able to see each order on an 8.5x11 sheet.    This would streamline our packing process as we have a high volume of packages to pack and ship.  ... View more

This is crucial to the workflow of my company. Our contract with FedEx allows us free return labels if we provide the courtesy label with the original order. In this case we would want to print each return label simultaneously with the order label from the app but this feature is not currently supported. This means my shippers need their own laptop or need to find me to print the return labels with the order labels. If i set this as an automation rule form my computer then my workers printing from the mobile app get all sorts of errors when trying to print ANY label from the app. ... View more

We have that small issue with packing slips printing items that were removed, canceled, refunded by customer's request. Please implement the replacement value field to omit the items with inventory to ship = 0. It will eliminate the confusion for the customers as well as warehouse staff.   ... View more

"Document Option" (Label Messages) for the return shipping labels I need to add messages to the reference fields on the UPS return label, like the options in the outbound UPS label. It would be useful us to add the RMA # we input on the UPS return label so that it can be present on our reports from UPS This would be highly useful to our workflow and it appears as others believe this would be beneficial as well:  https://community.shipstation.com/t5/Orders-Shipment-Management/Reference-fields-in-UPS-return-labels/idi-p/6615 ... View more

We use Shipstation connect to automatically send labels to our thermal printers when the label is generated, this works for 90% of our orders as they are domestic.   Problem arises when we have an international order, we have to print the label on a standard piece of paper as that's how they are generated by our postal carrier. Based on this Shipstation spits out a thermal label that's scaled tiny, then we have to login to our postal carrier website and re-print the label by sending to a normal desktop printer.  ... View more

With the launch of version 4 for the DHL Globalmail labels that took place on Nov 2 we are finding that the reference fields are no longer printing on the label as they did before. This dramatically and negatively affects the way we have processed orders for many years now using Shipstation. Where before we could use the shipping label as a pick ticket, now we are forced to print a packing slip behind each label in order to identify what belongs to each shipment. In our opinion, this is a total waste of thermal labels (they are like gold nowadays and hard to come by) and creates needless wear and tear on our zebra printers.  In an age where conservation is in the forefront, this move makes absolutely no sense.  Now when we print DHL Globalmail labels, we see a big empty space on the label where the reference fields could print without harming anything.  We were told that reference field 3 is the one we need to use, but we tried that out and it still prints nothing on the label.  Frustrated.    ... View more

I'd like to propose some extra features for ShipStation Connect, as it is it connects automatically to ShipStation even if I am not online or even on ShipStation. This created a problem for my system on four fronts: 1. It was loading automatically on startup, even when I disabled it in start up. Which means it overrides private settings. 2. When I uninstalled it, it did not do a clean uninstall, I had to delete all traces of it on my computer, it was almost like malware. 3. I propose we have a feature where it ONLY connects when your website is open and logged into. 4. Because I am a blogger and developer, I don't want background connections running to apps or services I am not using this interferes with saves, upload and download speeds. Thanks. A tech from your team recommended I start this thread. ... View more

Hello, I am in need of the ability to print packing slips in both 4" x 6" and  8.5" x 11" formats, however in order to do this, every time I ship an order (over 1,500 orders a day) I need to change my default packing slip format in the document options just so I can select the other format, this isn't feasible as I have 12 shipping stations that will need to do this and changing  the document options on a label changes it for ALL users, and not the user that currently is needing the packing slips.  In a perfect world we would all be a hive mind and not need to worry about this issue, alas, we do not live in a perfect world and need the ability to change the format of a label on an order-to-order basis.   Thank you. ... View more

If we chose an assigned user from the order list then select a few orders and print either the Pick List or Order Summary the report shows items from split shipments that are assigned to other users making both of these reports pretty useless in a multi-user multi-warehouse environment. ... View more

When picking, it can be useful to have a picking sheet with all SKUs and descriptions for that specific order listed on one page. Other information includes, quantity ordered, picked/ not picked tick box, barcode (if there is one)    To clarify, each order will be printed on individual pages, with all order-related info, the packing slip will be printed at the packing stage. This further strengthens GDPR security, as customers address and other personal info will not be seen on the picking sheet, only printed at packing stage    This is something that can be used at the picking stage. At the moment ship station picking sheet combines all SKUs into one list, and this can be tricky as orders can get mixed up and wrongly packed.  This feature  should simplify the process and minimize packing and picking errors    This idea has already been suggested to a live chat consultant and hopefully, it can be something that is looked into by the SS team  ... View more

I just spoke with ShipStation, and they informed me that is not currently possible to print the commercial invoice before shipping the order. A suggested workaround was to 'ship' the order, print the documents, and then cancel/void the shipment.    Hopefully being able to print the document without buying a label first will be possible in the future! The customer service agent suggested I post here. Also, being able to download the commercial invoice as an excel file would be a major plus. ... View more

Hi Shipstationers,  The subject explains this one pretty well. Just want to be able to use [Carrier Nickname] as a field replacement in the email templates.   Thanks,  Mik ... View more

I would like to see more sorting options for labels and packing lists.  I want my sku's sorted on the packing list by warehouse location: a-z but then I also want my packing lists and labels to sort and print by order number; Sort by: Warehouse Location then by: Order number   Here is why; We use packing list to pick and pack our orders. Packing lists are printed in batches and are not printed numerically because we have them set to sort by warehouse location, not order number.  The sku's on the packing list must be sorted by warehouse location for ease and efficiency in picking each order, as this is how our warehouse is organized.  The order is then boxed up, the packing list is dropped in the box, and a label is printed.    It would be helpful to have packing lists printed oldest to newest so that we can allocate inventory on a first come, first serve basis. We feel this is imported in case we have oversold. I realize this is sort of an inventory management issue but we have thousands of tiny parts and as hard as we try, we miss count from time to time.  ... View more

Hi there, We moved from UPS to DHL as the former was having a Brexit nightmare with exports. DHL labels print, but a bit on the small side. I think they are designed to be printed at 4" x 8.5" rather than 4" x 6". It hasn't caused a problem yet but the addresses are pretty tiny after our (Zebra ZD420) printer scales it.   Can you please add a 4" x 8.5" label size?   Thanks. ... View more

Currently there is no way to do this. But it would be fantastic to automate when a shipping label is printed for a package where customs forms are needed, that the customs forms could be automatically printed along with the label.    Otherwise I have to rescan the packing slip and go back in and manually print them. It's not a very efficient workflow.  ... View more

PRINTING lables with no postage i send many lettermail with a stamp and have to manually prepare the lables each time . ... View more

The issue I am having is printing postage, not labels. I purchased a roll for postage (Netstamps) from stamps.com and I wanted to print a bunch at one time so I do not have to change the roll in my thermal printer from labels to stamps each time I need a stamp. It seems excessive / wasteful to print a full label for a small letter when I just need postage. Is anyone else having the same issues? ... View more

In the past, you used to allow a 1-time print settings override by holding down the Create Label button. This would bring up the Settings box and you could choose a differnt setting for that particualr label. Now the easiest way is to create the label with your Remembered Selection, then go to the Shipments tab, check the box for the shipment and there you can go to Print, then hold down the Labels selction in the pulldown menu. This is a waste of time and paper. We normally print to label, so prefer to have that setting Remebered, but periodlically we need to create a PDF only for a drop shipment, to send to our vendor. Please bring back the option to override print settings by holding down the Create Label button in the Order Details box. ... View more