ShipStation Community

My company has multiple stores and multiple new and old SKU's that we list under aliases. Having variations of SKU's creates confusion in our warehouse and results in orders being fulfilled wrong on occasion. Due to long positive history and traffic on certain ads, and listing restrictions on certain sales channels not allowing duplicate SKUs, deleting old ads and/or SKU's in not an option for us. It would be nice, and very helpful for continuity if we could print our orders while only showing the main SKU for an alias group.    Example: "Product A" has aliases as "product a" "product_a" "product 1a" "Product 1" has aliases as "product 1" "product_1" "product 11"   Mixing up "product 1a" and "product 1" happens. If I could change a setting so when I print the Packing Slip to only show the parent SKU ("Product A"), it would allow me to have more distinct SKU names shown, and minimize the chances of any mistakes.   ... View more

"Document Option" (Label Messages) for the return shipping labels I need to add messages to the reference fields on the UPS return label, like the options in the outbound UPS label. It would be useful us to add the RMA # we input on the UPS return label so that it can be present on our reports from UPS This would be highly useful to our workflow and it appears as others believe this would be beneficial as well:  https://community.shipstation.com/t5/Orders-Shipment-Management/Reference-fields-in-UPS-return-labels/idi-p/6615 ... View more

We use Shipstation connect to automatically send labels to our thermal printers when the label is generated, this works for 90% of our orders as they are domestic.   Problem arises when we have an international order, we have to print the label on a standard piece of paper as that's how they are generated by our postal carrier. Based on this Shipstation spits out a thermal label that's scaled tiny, then we have to login to our postal carrier website and re-print the label by sending to a normal desktop printer.  ... View more

With the launch of version 4 for the DHL Globalmail labels that took place on Nov 2 we are finding that the reference fields are no longer printing on the label as they did before. This dramatically and negatively affects the way we have processed orders for many years now using Shipstation. Where before we could use the shipping label as a pick ticket, now we are forced to print a packing slip behind each label in order to identify what belongs to each shipment. In our opinion, this is a total waste of thermal labels (they are like gold nowadays and hard to come by) and creates needless wear and tear on our zebra printers.  In an age where conservation is in the forefront, this move makes absolutely no sense.  Now when we print DHL Globalmail labels, we see a big empty space on the label where the reference fields could print without harming anything.  We were told that reference field 3 is the one we need to use, but we tried that out and it still prints nothing on the label.  Frustrated.    ... View more

I'd like to propose some extra features for ShipStation Connect, as it is it connects automatically to ShipStation even if I am not online or even on ShipStation. This created a problem for my system on four fronts: 1. It was loading automatically on startup, even when I disabled it in start up. Which means it overrides private settings. 2. When I uninstalled it, it did not do a clean uninstall, I had to delete all traces of it on my computer, it was almost like malware. 3. I propose we have a feature where it ONLY connects when your website is open and logged into. 4. Because I am a blogger and developer, I don't want background connections running to apps or services I am not using this interferes with saves, upload and download speeds. Thanks. A tech from your team recommended I start this thread. ... View more

Hi,   Would any of the developers please help us with developing a zapier function that allows shipstation to print the label and allow it to be pulled by any zaps down the line?   I have a zap that checks if a dropship order is in stock on our partner's website, if so --> it sends a confirmation mail containing item sku, size, and order number for fulfillment.   To further automate, it would be the cherry on top if i could add a shipstation function that prints packing slip and label and allows me to attach those to the e-mail sent.  ... View more

Hello, I am in need of the ability to print packing slips in both 4" x 6" and  8.5" x 11" formats, however in order to do this, every time I ship an order (over 1,500 orders a day) I need to change my default packing slip format in the document options just so I can select the other format, this isn't feasible as I have 12 shipping stations that will need to do this and changing  the document options on a label changes it for ALL users, and not the user that currently is needing the packing slips.  In a perfect world we would all be a hive mind and not need to worry about this issue, alas, we do not live in a perfect world and need the ability to change the format of a label on an order-to-order basis.   Thank you. ... View more

If we chose an assigned user from the order list then select a few orders and print either the Pick List or Order Summary the report shows items from split shipments that are assigned to other users making both of these reports pretty useless in a multi-user multi-warehouse environment. ... View more

When picking, it can be useful to have a picking sheet with all SKUs and descriptions for that specific order listed on one page. Other information includes, quantity ordered, picked/ not picked tick box, barcode (if there is one)    To clarify, each order will be printed on individual pages, with all order-related info, the packing slip will be printed at the packing stage. This further strengthens GDPR security, as customers address and other personal info will not be seen on the picking sheet, only printed at packing stage    This is something that can be used at the picking stage. At the moment ship station picking sheet combines all SKUs into one list, and this can be tricky as orders can get mixed up and wrongly packed.  This feature  should simplify the process and minimize packing and picking errors    This idea has already been suggested to a live chat consultant and hopefully, it can be something that is looked into by the SS team  ... View more

I just spoke with ShipStation, and they informed me that is not currently possible to print the commercial invoice before shipping the order. A suggested workaround was to 'ship' the order, print the documents, and then cancel/void the shipment.    Hopefully being able to print the document without buying a label first will be possible in the future! The customer service agent suggested I post here. Also, being able to download the commercial invoice as an excel file would be a major plus. ... View more

We have had a consistent problem with ShipStation Connect not actually printing labels, but showing that they are printed, and have been trying to get it resolved over the past almost year now.      The most frustrating part of this whole situation is, support just tells me to clear my cache/cookies (I already do this multiple times per week) or to uninstall/reinstall ShipStation Connect, which we've done a total of 5 times now, but are still experiencing the issue.    There have been instances that we have had 5-10 orders shown PRINTED in a batch, but never get printed out. The only way I can ensure orders are printed is by manually counting each order that prints out in the batch, which almost defeats the entire purpose of "batch" printing!   We've had this issue with batches that have less than 10 orders but have also seen this with large batches as well. Shipstation's print team also states they've not heard of any other users with this issue, so they've said it's most likely my printer. Here's the kicker, we got a new label printer in hopes that just buying a new printer would eradicate the issue, but to no avail, the issue popped up again even with the new printer on board. We started out with a DYMO 4xl, and now are using a Zebra ZPL500, so in my eyes, it's not a printer issue, it's an issue within the path for Shipstation connect.    My question is, is anyone else experiencing this? And if you are, what have you found that WORKS to fix the problem? If you are, and haven't worked with the Support Team, I think it would be a great help to all of us if tickets are made in reference to this 🙂  ... View more

Hi! We would like to have a PDF that we have designed in 6x4 to print every time we create a label. We use these labels for sealing our packages and it would greatly improve our process if they could just be printed at the same time as we create a label.  I am sure this feature would extend further and have other uses!  ... View more

I would like to be able to customize my Commercial Invoice (Other Forms) similarly to how most of the other documents have customizable options. I use ShipStation Connect to print all of my documents because it is very convenient. Currently every time I print a Commercial Invoice it also prints a mostly blank page with a border that just says "Electronically Submitted" which is promptly discarded.  It would be nice to select black and white printing.  It would also be nice to choose to print multiple pages at a time as DHL requires 3 copies of each commercial invoice. ... View more

Hey guys,   We are a new shipstation user and we like the app a lot. The only thing missing is the 4" x 6" format for the customs form (international order). Some of our shipping providers don't use the electronic declaration and we need to print the form on a 8.5" x 11" sheet, print it, and put it in a plastic pocket on the package.  It would be way easier to print it directly with our 4" x 6" thermal printer.   Thanks!   AP ... View more

Hi Shipstationers,  The subject explains this one pretty well. Just want to be able to use [Carrier Nickname] as a field replacement in the email templates.   Thanks,  Mik ... View more

Shipstation Team - It would be great to be able to bulk print the order summary where the orders print one order per sheet. Currently they print multiples to a sheet which is not helpful when we need to separate those order summaries for each order we are working on.  ... View more

I would like to see more sorting options for labels and packing lists.  I want my sku's sorted on the packing list by warehouse location: a-z but then I also want my packing lists and labels to sort and print by order number; Sort by: Warehouse Location then by: Order number   Here is why; We use packing list to pick and pack our orders. Packing lists are printed in batches and are not printed numerically because we have them set to sort by warehouse location, not order number.  The sku's on the packing list must be sorted by warehouse location for ease and efficiency in picking each order, as this is how our warehouse is organized.  The order is then boxed up, the packing list is dropped in the box, and a label is printed.    It would be helpful to have packing lists printed oldest to newest so that we can allocate inventory on a first come, first serve basis. We feel this is imported in case we have oversold. I realize this is sort of an inventory management issue but we have thousands of tiny parts and as hard as we try, we miss count from time to time.  ... View more

Hi there, We moved from UPS to DHL as the former was having a Brexit nightmare with exports. DHL labels print, but a bit on the small side. I think they are designed to be printed at 4" x 8.5" rather than 4" x 6". It hasn't caused a problem yet but the addresses are pretty tiny after our (Zebra ZD420) printer scales it.   Can you please add a 4" x 8.5" label size?   Thanks. ... View more

We use Shopify as a sales channel and I just noticed this on an order shipping to South Korea:   To pass customs in South Korea, you must add the customer's Personal Customs Code to the shipping label. Learn more   And then there's a new field the customer supplied with a long number. Does anyone else know about this? Is this easy to automate and put on Shipstation Labels? ... View more