ShipStation Community

A week or so ago, the file name of the packing slip download changed from "Packing Slips" to a long strong of random numbers, similar to that of other downloaded files. It has now become real problem to determine the actual packing slip file that I need to use. Please return the packing slip download file name back to "Packing Slips." ... View more

We contacted Shipstation customer support because we sometimes have orders that have enough items to exceed the printable space of a single packing slip, and we were told that they could enable a second page, but that it would mean that all packing slips would print with a second page. That isn't a solution that will be good for us, and it's a bit frustrating to be honest, because we could code this up ourselves with wkhtmltopdf, and don't see why this isn't an option here at Shipstation. So, my request is that Shipstation would fix this issue, and join modern technology of 2024... ... View more

I wanted to suggest a feature that could enhance our branding: the ability to use different logos for shipping labels and email templates. Currently, I have to use a specialized logo for our thermal printer that ensures clean printing, but this logo doesn't match our standard colors and design for emails. If we could upload two images in the store configuration—one for labels and one for email templates—it would allow us to maintain a consistent and professional brand image across all customer touchpoints. This issue mainly affects those using thermal printers; non-thermal options like inkjet or laser printers don’t face the same limitations. Thank you for considering this improvement! ... View more

There should be an option to set the "Document Options" at a more specific level other than account-wide.  We have two different types of orders we process and the one requires 4"x6" labels with 8.5"x11" packing slips, while the other requires an 8.5"x11" packing slip that has the shipping label at the top of it on the same sheet.  There is currently no way to do this except to change the label Document Option each time we need to bounce from one to the other.  This affects all users as is it account-wide and is causing major issues.  I found a similar request going back to 2015 and nothing has been done about this. ... View more

To have multi package preset for bulk printing ... View more

There should be a feature where once you print labels, the "Print Preview Labels" window automatically closes. That way, there is no confusion on if a batch was already printed or not. You know, that if the window is gone, your print session has commenced.  ... View more

It is very needed to be able to create a packaging slip per box. Like once it is settled that a shipment has X number of boxes it could appear a dropdown beside each item to select which box they are in. Or the possibility of printing a packaging slip with only selected items within a shipment. So when printing a packaging slip a prompt window appears asking if you want to do a packaging slip for all the items or partial items, and when clicking partial they allow you to select the items and quantity similar dynamic that is already there when splitting the shipment.   ... View more

In our workflow, we need to print 2 packing lists for every order. Setting up packings lists to print automatically to a printer via ShipStation Connect will only print 1 packing list. I would like to see the option to automatically print multiple copies of any document. Otherwise I cannot print through ShipStation Connect, and I have to manually browse the packing list and print 2. ... View more

We use our pick lists to pick directly to individual bins - rather than make a big pile and sort it again at shipping. At this point, when we print a Pick List, it gives us the location in the warehouse (great) and the total qty of that single item (great), which orders it is associated to (amazing) -... but it doesn't tell us the qty for each order.   Since the qty isn't listed, we have to print a separate order sheet and check that before putting the items in the individual order bin. It would be so lovely (and simple) if the order line on the Pick List could add a simple qty for the order. Example: Item line with details  Order# (qty) | Order# (qty) | Order# (qty) It would save us a great deal of time from stopping to pull out the bin order slip.  Its SO CLOSE to perfect! Thank you in advance! ... View more

When I'm building bundles in ShipStation I always set it to NOT show the bundle on the packing slip so our shipping team knows what items to pull. When I do this, the individual component items are marked as $0.00 on the packing slip which causes confusion for our shipping team and customers. I'd love to see the retail price displayed for the bundle components on the packing slip so the order total and the price of all individual items on the packing slip is aligned. ... View more

Most customers use a standard printer with 8.5x11 paper, not 4x6. Giving them a 4x6 label makes them have to mess around with settings to get it to print nicely, and sometimes they just print the label to span the entire 8.5x11 paper because they can't figure it out. Currently, if you have 4x6 set up for printing outbound labels, return labels automatically get that same format. I'd like to be able to change the Document options on just return labels to 8.5x11 but there is no option to.   ... View more

Here’s the deets I just submitted through the contact form. Hoping for a quicker answer here, or at the very least some kind of validation that I’m not the only one experiencing this.  After being forced to upgrade to the new ShipStation Connect app, I’m unable to print from ShipStation. I can print test documents from MacOS Finder directly to the thermal printer, so I know it’s connected and working.  In addition:  ShipStation Connect is connected ✅ My OFFNOVA thermal printer is connected ✅ It shows up in MacOS as well as ShipStation > Printing > Connect > Devices > Printers ✅ So, ShipStation recognizes the printer just fine.  HOWEVER — when I send ANY ShipStation order (from any Store) to this printer, ShipStation thinks that it successfully sends the data, however my printer does nothing. (See this gif: https://share.cleanshot.com/bnC3NLHK)  There is no error message.  Thank you in advance,  ... View more

Hi Guys,  It would be great if when using the scan to verify and print feature that we have the option to turn on print postage label once verified.   Please let me know if this is something in the works   ... View more

I am looking for a way to get number of orders a customer has placed with us to show up on the packing slip. This data already lives on shipstation as you can hover over the customers name under "recipient" and view that total orders info.   This would be a valuable feature so we could instruct our packers to reward loyal customers with gifts/notes etc and they would be able to easily see that on the packing slip. ... View more

The cost of setting up a new workstation continues increasing due to Windows license costs. Being able to use linux machines would be a lifesafer. ... View more

On every order I ship I get a ad above the print shipping label button saying use this shipping service to save money. #1 the cost savings is always wrong. #2 that ad covers the print shipping label button. Please give me an option to turn off this ad or move it so it doesn't cover the print shipping label button. see screen shot This is horrible usability...  ... View more

I'd like an easy way to show the assigned user on the printed packing slip. Currently, "Assigned To" is not an available field to insert anywhere in the document. ... View more

It would be amazingly helpful to know how many items are in such order. I currently divide them up by the quantity of items in each order but a big square with how many items should be in that order would be AWESOME! 😀 ... View more

Hello, Can you please make CAB/Mach 1 printer a compatible printer with shipstation?     ... View more