ShipStation Community

Basically, we need a setting that allows you to say "only pull orders from Shopify that are at least XX minutes old". Preferable at least 30-60 minutes old, in my case. We use an app called One Click Upsell, which basically presents customers with an opportunity to add a special deal to their order after they've already checked out. It comes in as a 2nd transaction, but the app automatically merges the 2 orders within Shopify. There's a decent likelihood that we could sync our orders and pull an order into ShipStation in that window of time between when a customer has completed their initial checkout, but not yet added the upsell. Because ShipStation won't re-pull that order, we would never know that that order had been modified after the sync. ... View more

Hello, We are desperate for Shipstation to integrate Royal Mail 1D and 2D barcodes into the tracking fields. Especially for CRL services. These barcodes are used as tracking reference numbers and provide delivery confirmation. This is now a requirement by eBay and something we are currently having to manually upload. This is a very long and painful process, that could easily be resolved if Shipstation were to extract the data. Thank you, ... View more

Adapt Shipstation implementation for Shopify in order to make sure its compatible with Post Purchase 1 Click Upsells and the OneClickUpsell OCU app for Shopify. The latest Shopify Fulfillment API allows for fulfillment holds so post-purchase offers products can be smoothly added to orders: https://shopify.dev/changelog/post-purchase-fulfillment-holds Currently, Shipstation orders are showing with 0 quantity when auto-fulfilled until the upsell funnel is complete (1 hour) or TY Page is reached. Having this feature would allow Shopify store owners to use the apps together and increase Average Order Value seamlessly. Provide merchants with a significant increase if profitability that is lost without post-purchase upsells. ... View more

When an order is refunded and cancelled on Etsy, it is not reflected as such on ShipStation. The order still shows up as awaiting shipment. This is a serious oversight. Orders that have been refunded will still ship out unless the order is manually cancelled in ShipStation. ... View more

Big Commerce sends store credit info for orders, but Ship Station has not integrated this field into their system. This results in customers getting emails not showing the amount paid, and that causes unhappy customers. I have confirmed that SS gets the store credit but has not integrated it. ... View more

The variations on Tophatter orders include size / color / upsells. Only size is imported to Shipstation now. When I offer promotions in my store, the rate for buyers to pick upsells is around 1/8 or higher. And I have hundreds orders to ship everyday. Full order information is needed for shipping orders, please add color and upsell information when importing orders from Tophatter so we don't need to check each order here and there. Thanks! ... View more

We are a Canadian ShipStation account user and often ship Multi Parcel shipments with Canpar and Canada Post and Shipstation does not offer the Multi Parcel function, as it does when we ship via UPS and other carriers. This feature would be very helpful and time saving since we currently have to process a multi parcel order one piece at a time and after the first piece is shipped we have to go back into the "shipped" order and process the other pieces, one at a time. It would be much quicker to have the + multi parcel function available. From ShipStation Support: Canadian ShipStation accounts only support the multi-package shipment function for the following carriers: FedEx, UPS, DHL Express, and Purolator (Express packages only). This functionality is purely dependent on what each carrier allows us to offer to our users, and at this time Canada Post and Canpar have not signed off on having this added to their integrations with our program. I completely understand why this would be useful for our shippers, so I do encourage you to post on our feedback forum with this idea. ... View more

When setting up a custom store, the orders that are pulled into ShipStation only go back seven days. I need to go back much further than that for many of my web stores that don't fulfill orders for months. As such, I need to be able to input a date range on how far to go back, as contacting support every time I need a range further out than seven days is not sufficient. ... View more

We do mainly dropshipping for a number of stores. Some of our stores require different reference info on the shipping label (ex: sku, PO number). Currently you can only have one layout for reference data for your account not per store on your account. ... View more

It would be extremely helpful if there was the option to map the status from Shopify to a particular section within Shipstation (Awaiting Payment, Awaiting Shipment, etc). Our current use case involves our B2B business. Ideally we would continue to have partially_paid map to Awaiting Payment. The change we require is to have an order with a Shopify status of "pending" (which is pending payment), map to Awaiting Shipment. This would allow us to ship orders for customers that are on terms. ... View more

Increase features available when integrating with Visualsoft, in particular to be able to -identify Gift Orders so customers can send direct to recipients -pull through Item Options, crucial for any brand that offers multiple colours of an item, personalisation etc, as it is unwieldy and inefficient to work around otherwise -generally bring in line with the features available via Etsy, NOTHS etc. ... View more

When Shipstation accesses Magento 2 store via API it often has empty user agent that triggers security software/firewall to block the request Suggest to have user agent defined ... View more