ShipStation Community

Hello, We are desperate for Shipstation to integrate Royal Mail 1D and 2D barcodes into the tracking fields. Especially for CRL services. These barcodes are used as tracking reference numbers and provide delivery confirmation. This is now a requirement by eBay and something we are currently having to manually upload. This is a very long and painful process, that could easily be resolved if Shipstation were to extract the data. Thank you, ... View more

my idea is that we can see in shipstation that a customer wants their order gift wrapped. ... View more

USPS label manager to track non active labels and request refund before they expire. Sometimes labels are created and prepaid but are then never used. It would be great to have a feature that track labels that do not go live and make it easy to request refund before they expire. ... View more

A couple of years ago a number of us requested ShipStation integration with Stripe. In our case, because Amazon stopped hosting webstores about a year ago, we migrated to a GoDaddy online store which uses Stripe and PayPal for payment processing. PayPal orders pop into ShipStation just fine as usual, but we have to manually create orders coming in via an email from GoDaddy/Stripe. ShipStation was then integrated with Stripe Relay for mobile apps. We do get a fair amount of customer traffic from mobile devices, and I imagine Stripe Relay integrates and works well with ShipStation for those who are able to develop mobile apps for their business. However, those of us that use Stripe and don't have a mobile app developer are unable to receive our orders in ShipStation because they are processed with the non-Relay version of Stripe. It sure would be nice to be able to use ShipStation's powerful business statistics features and reporting capabilities to help us analyze our GoDaddy/Stripe orders as part of our overall sales without having the pain of manually entering every order. ... View more

ShipStation doesn't have 2 factor authentication and this could be achieved with a simple 'Login with Google' option. This would make Shipstation a lot more secure. ... View more

Big Commerce sends store credit info for orders, but Ship Station has not integrated this field into their system. This results in customers getting emails not showing the amount paid, and that causes unhappy customers. I have confirmed that SS gets the store credit but has not integrated it. ... View more

When an order is refunded and cancelled on Etsy, it is not reflected as such on ShipStation. The order still shows up as awaiting shipment. This is a serious oversight. Orders that have been refunded will still ship out unless the order is manually cancelled in ShipStation. ... View more

Increase features available when integrating with Visualsoft, in particular to be able to -identify Gift Orders so customers can send direct to recipients -pull through Item Options, crucial for any brand that offers multiple colours of an item, personalisation etc, as it is unwieldy and inefficient to work around otherwise -generally bring in line with the features available via Etsy, NOTHS etc. ... View more

When Shipstation accesses Magento 2 store via API it often has empty user agent that triggers security software/firewall to block the request Suggest to have user agent defined ... View more

It would be extremely helpful if there was the option to map the status from Shopify to a particular section within Shipstation (Awaiting Payment, Awaiting Shipment, etc). Our current use case involves our B2B business. Ideally we would continue to have partially_paid map to Awaiting Payment. The change we require is to have an order with a Shopify status of "pending" (which is pending payment), map to Awaiting Shipment. This would allow us to ship orders for customers that are on terms. ... View more

We do mainly dropshipping for a number of stores. Some of our stores require different reference info on the shipping label (ex: sku, PO number). Currently you can only have one layout for reference data for your account not per store on your account. ... View more

When setting up a custom store, the orders that are pulled into ShipStation only go back seven days. I need to go back much further than that for many of my web stores that don't fulfill orders for months. As such, I need to be able to input a date range on how far to go back, as contacting support every time I need a range further out than seven days is not sufficient. ... View more

We are a Canadian ShipStation account user and often ship Multi Parcel shipments with Canpar and Canada Post and Shipstation does not offer the Multi Parcel function, as it does when we ship via UPS and other carriers. This feature would be very helpful and time saving since we currently have to process a multi parcel order one piece at a time and after the first piece is shipped we have to go back into the "shipped" order and process the other pieces, one at a time. It would be much quicker to have the + multi parcel function available. From ShipStation Support: Canadian ShipStation accounts only support the multi-package shipment function for the following carriers: FedEx, UPS, DHL Express, and Purolator (Express packages only). This functionality is purely dependent on what each carrier allows us to offer to our users, and at this time Canada Post and Canpar have not signed off on having this added to their integrations with our program. I completely understand why this would be useful for our shippers, so I do encourage you to post on our feedback forum with this idea. ... View more