ShipStation Community

Hello! I was advised to share this here after chatting with Ship Station support.   When we get orders that have gift notes, the note appears in the Customer field with some other data. We then have to copy and paste the gift note into the This is a Gift field. Is there a way to make that gift note text go directly into the This is a Gift field?   Thank you! ... View more

It would be helpful if the system allowed you to configure stores in a way that allows the orders that come into ShipStation and pass to SKUVault to be set up in SKUVault as transfer orders. This would enable better management of 940 orders (warehouse stock orders) that come in and you still need to track ownership of the inventory held by your distributor. ... View more

The problem here is that Shipstation is not updating Shopify in a proper way so that Shopify can send additional ship notifications to customers on new shipments beyond the original shipment. Meaning: 1. if a label is voided, not only does the customer not get a notification that the label was voided, but they don't get a notification of the new label's tracking number; and 2. if no label is voided but a new label is created (example, sending a new shipment for a replacement item sent out due to damage upon delivery or defect or lost in shipping, etc.), then same problem as #1.    This can't be the way the integration to Shopify was designed. This is completely unacceptable and makes Shipstation and Shopify unusable together. We are getting massive numbers of customer service emails with confusion as to why their tracking numbers are showing canceled because they aren't getting the new tracking notifications on the new labels.    Shopify has confirmed that in these two scenarios mentioned above, Shipstation is sending the new tracking details to the notes section of the order in Shopify, which does not send notifications to the customer from Shopify's end. The data needs to be sent to the order level, the same level that Shipstation sends the original tracking info to. It just needs to go to the same place every time so that Shopify is able to notify the customer of all new updates.    This is business critical. Shipstation to Shopify integration is unusable without this.    Thomas ... View more

Day&Ross are an excellent Canadian LTL company that also ships in the US with R+L Carriers . It would be great if they could be added as a carrier with pallet rates available in Shipstation. ... View more

We have a Woo B2B store that automatically completes orders as they are submitted, because all items were dropshipped from 3rd party suppliers. Recently we added some products that we're stocking now, so need to selectively allow some completed orders to push into Shipstation. Not worried about sending shipment details back to the store. Just need these in-house orders to be in Shipstation so we can generate postage labels efficiently.    Surely Shipstation could develop an override option for store setup that would allow us to bring in completed orders. We could then use rules to keep on the ones with items that need to ship out.   Thanks. ... View more

Hi There is a growing-up carrier in Canada called "ICS Courier". Is it possible to add it to the list when I fulfill it and mark the order as shipped? I have to select "other" as the carrier, which doesn't provide a clear indication to my customer. Adding "ICS Courier" to the list will make a difference for me and it should be something easy to do for you. Thank you. ... View more

We should have the option enabled to select and deselect services for like carriers without it affecting the other carrier. As of now if a service is disabled for FedEx, it will disable that service for all connected FedEx accounts.  ... View more

We are facing such a problem that if we want to adjust the order in our e-store, the information arrives at our shipstation and the order is updated, but the problem is that this information does not reach our 3PL partner and the order information is not updated at their shipstion and remains only original order without any updated information.   After that, we face various inconveniences: That we have to close the old order and create a new order if we want this order to be seen in the 3PL partner's shipstation with good information That we have to ask our partners to prepare the order with them in shipstion   Since there is no update of information from our shipstion and our partner shipstation, it creates a lot of manual work and a lot of opportunities for human error and then the integration loses its meaning.   So my idea would be to do automatic order update between shipstation and 3PL shipstation.   I would really like to see such an idea implemented as soon as possible to solve these problems. ... View more

A USPS representative just contacted our company. This representative said we should switch shipping platforms and use GrandShipper because they offer USPS Merchant Rates and ShipStation does not. When will ShipStation offer Merchant Rates for USPS Priority Mail packages?   https://usps.my.salesforce.com/sfc/p/#j0000000GyYH/a/t0000002lr9Y/gpV98CU4BvHuLc4yRS.1adZwHiP.4FknKbcTMctnerM ... View more

Hello,   A Depop marketplace integration would enable us to print labels for our Depop orders within Shipstation. Right now we have to add the orders manually - this would be a huge timesaver.   Would anyone else benefit from this integration?   Thanks ... View more

Can we please have support for .webp images (currently only JPEG/JPG and PNG). webp is much better for use on websites. It would be really useful for our products with webp images to be able to display images on shipstation, as it is currently causing problems when picking items for orders since there is no image. We are trying to move away from JPEG and PNG to use only webp but cannot continue that process while it is not a supported file type on here.  ... View more

Any Idea how to connect Amazon Easy Ship to Shipstation ? ... View more

Hi there, Would be handy if you could integrate with same-day delivery partners Zoom2u and Uber Connect.   Thanks again ... View more

Hello,   It would be brilliant if Quickbooks Canada could be integrated.   Thanks! ... View more

Will there be Amazon Easy Ship Carrier Integration available in future. We are looking to use this service to fulfill our Merchant Orders on Amazon, as well as fulfill other orders in which Amazon Easy Ship will be the best cost carrier moving forward. ... View more

I was directed to put in a feature request here, but I believe this is a bug. With the new FedEx International Connect Plus service, I am unable to ship multiple packages under one shipment. This works fine with International Priority and Economy, and I confirmed by getting a quote directly on the FedEx site that multiple packages can be shipped (and it is cheaper than sending them separately).  There is simply no option for multiple packages.  ... View more

It would be great if we would be able to display live shipping rates at WooCommerce Cart and Checkout pages utilizing Shipstation API without having to rely on third parties. ... View more

Fedex now offers a new 'Fedex 3 Day' rate that replaces the 'Fedex 2 Day' rate. How is this not an option that has been added yet? This should be added asap. ... View more

Need DHL eCommerce Expedited Max integration. ... View more