ShipStation Community

i can see that Tiktok US is now working but for me in the UK the connection for Tiktok UK isnt working yet, how long will it be till its live? ... View more

Allow purchase of UPS Ground Saver Service through Amazon Buy Shipping ... View more

Customer support just did a "Backdate Refresh" to push my most recent order from Shopify to ShipStation faster, but the support person said there isn't an option for me to do this manually from my end. Would you please add the option for us front end people? And judging from other posts, you may want to add the option to specify the dates to refresh, but I'm not sure what it looks like on the backend, so you may already have that option built into the backend. Thanks ... View more

Hi, it would be great to integrate ChronoFresh  for the French market. Already available for Prestashop & Magento but missing for Shopify! https://www.chronofresh.fr/en/node/270 ... View more

Shipstation went 3 days without importing any orders because there was some unspecified "error".  I just had to hit the refresh button manually to get Shipstation to import all the orders. I would very much like an email notification when this error comes up so I can login and hit refresh. I don't daily use ShipStation so not knowing this is happening is very annoying. ... View more

We wish for the fulfillment location field on Shopify to be pulled over into Shipstation and available as a field on the packing slip. This would simplify our warehouse knowing which store is sending items from which location for packing and result in less errors and manual work. ... View more

"American Express cards (AMEX) are not supported as a payment method for ShipStation Carrier labels for accounts based in Canada."   Would be awesome to see acceptance of Amex cards accepted for ship station Canada. I understand that ShipStation accepts American Express cards as a method of payment for ShipStation in the US, UK, and AUS regions, but not Canada yet.  Wondering ShipStation will consider adding this in the future? I am thinking of switching my high volume business that could really benefit from ShipStation, we mainly use American Express charge and credit cards currently.  Most couriers that we work with in Canada currently accept AmEx. Thanks!     ... View more

Shopify products are stored in different locations.  We need to import that location into the Shipstation Warehouse Location in order to assign the order to the correct user.  ... View more

QR code Returns would be such a convenient way for our customers to return items to us. Not everyone has printers and the means to attach a printed label to a package and send it back. We have run into the situation multiple times were our customers needed to send an item back to us and did not have a printer to print the return label. We run a tire business and even affixing a label that is not a 4x6 strong adhesive label to a tire can be challenging. All this would be solved with the ability to just email our customers a return QR code instead of the shipping label to print, so they may drop of the package to the carrier, scan the QR code and the carrier can take care of the rest. We currently use Fed Ex Shipping and we see many shipping platforms offer QR code Returns. Please add QR code Returns to Ship Station!!!  ... View more

R+L has some of the best rates for delivering on the west coast. They are nearly 80% cheaper than the rates I am being quoted from the built-in SEKO integration. Please add support for R+L or other LTL carriers. We love ShipStation, but it is unusable for LTL shipments at the moment. ... View more

I have CanPar as an option for shipping but when I called them to pick up my orders they told me they would not pick up my order because the tracking number was addressed to Ship Station not my address.  Why is this even an option if I can't use them and I already paid! ... View more

We have a USA Shipstation account and a France Shipstation account. Unfortunately, for our France account there is only a Colissimo by Shipstation option and no UPS by Shipstation like our USA account. Can Shipstation get together with UPS in France to offer similar service in France as offered to USA? We have found that Colissimo (La Poste) is not reliable for shipping to countries in the EU except France so we will no longer use Colissmo to send orders outside of France. It has already cost us a lot of money for Colissimo's lost shipments to the other countries, such as Germany, Sweden, Hungry, etc. Thank you for any help or suggestions you can give us, Big Sky International ... View more

This site needs to be able to work with ShipStation.   It works with ShipWorks.    100s of new users would probably join ShipStation once this happened. ... View more

We are using Shipstation + WooCommerce + Subscriptions (Monthly/Yearly) + Memberships plugins that has 1-time Shipping enabled for the initial Membership subscription and products that ship with the membership the first time. However, now that this one-time shipping is enabled - it works perfectly with ShipStation the first order/time that gets the User mailing information sent for the first order. However, every recurring Membership Subscription, for some reason ShipStation takes that as a New Order and places it in the Order List to ship. Is there a way to either -  Make that WooCommerce 1-time shipping part work only 1 time within ShipStation integration, so those orders don't pop in every month, or Is there a way to auto-filter this and auto-mark those within ShipStation that they are just Membership renewals and that another product does not need to be sent out? Ideally, if the integration with WooCommerce could fully work with the 1-time shipping, that would be awesome. Or if they had a way to do #2, that would work as well. Any help with this ASAP would be greatly appreciated! ... View more

Our company was very excited to hear that new shipping at lowest cost beta integration. We were not excited to find out it was only for high volume accounts. Any way to offer this to those who want to use it? ... View more

Desperately pleading, begging, and asking for a way to have the Similar Checkout Options show with Shopify integration. Right now, it overrides to only show the cheapest setting, but this alienates a lot of customers. If UPS Ground is cheaper, USPS Priority doesn't show and vice versa. When UPS is overridden, it alienates ALL P.O. box customers from order. There are just customers that flat out would rather have USPS or UPS handle their orders over the other.  I don't believe having the ability to have 2-3 similar options at checkout takes away from anything and only helps businesses, so why is this not an option? ... View more

First off, your support team is terrible. I've been argued with about this for weeks. Everything from "we don't notify marketplaces about letters" to "that's a feature that you'll need to request". No, it's a bug. When ShipStation uploads shipment info to Amazon for First Class Letter, Large Envelope or Flats it tells Amazon it's a package. Instead, it needs to upload as "First Class Envelopes". This negatively affects metrics on Amazon because the only tracking exemption is for First Class Envelopes. So every day I have to go into Amazon and change what ShipStation sent for each order.  ... View more