ShipStation Community

The problem here is that Shipstation is not updating Shopify in a proper way so that Shopify can send additional ship notifications to customers on new shipments beyond the original shipment. Meaning: 1. if a label is voided, not only does the customer not get a notification that the label was voided, but they don't get a notification of the new label's tracking number; and 2. if no label is voided but a new label is created (example, sending a new shipment for a replacement item sent out due to damage upon delivery or defect or lost in shipping, etc.), then same problem as #1.    This can't be the way the integration to Shopify was designed. This is completely unacceptable and makes Shipstation and Shopify unusable together. We are getting massive numbers of customer service emails with confusion as to why their tracking numbers are showing canceled because they aren't getting the new tracking notifications on the new labels.    Shopify has confirmed that in these two scenarios mentioned above, Shipstation is sending the new tracking details to the notes section of the order in Shopify, which does not send notifications to the customer from Shopify's end. The data needs to be sent to the order level, the same level that Shipstation sends the original tracking info to. It just needs to go to the same place every time so that Shopify is able to notify the customer of all new updates.    This is business critical. Shipstation to Shopify integration is unusable without this.    Thomas ... View more

Provide Real Time Carrier rates for eCommerce integration - or provide UPS/USPS/FedEx credentials so we can use 3rd party plugins to pull the rates. ... View more

Our company Labels every single box that goes out the door no matter if it's with an unsupported carrier, local carrier, or free in-house customer pickup/Inventory. The labels include important information for our B2B company such as PO numbers, Starting and Ending Numbers, Custom Order Numbers Etc. Seeing that Shipstation will be integrated into our Order Entry System to supply notifications, Status and Billing Info we would also need the ability to enter the cost that should be provided to billing if at all possible for Courier and LTL shipments. More info on the ability to manually enter a cost.  Would save time internally by leveraging the integration LTL cost would come from another shipment scheduling program we have in-house (Eshipping) Courier Cost is usually quoted at the time of pickup and could be entered manually. Otherwise, we would desperately need a method to print labels with a service that is no cost and can be adjusted in billing at a later time for Pickup, LTL, Courier, and Inventory Orders. What are current User's utilizing for these cases? ... View more

Shopify recently launched a new field in B2B checkouts, “Purchase Order.” It would be great if this was supported. If not a dedicated field, then at least as an option to map to a custom field, similar to order tags, order notes, order ID, etc… Shopify support has confirmed that API support for the PO field will be available shortly in the unstable API.    ... View more

Desperately pleading, begging, and asking for a way to have the Similar Checkout Options show with Shopify integration. Right now, it overrides to only show the cheapest setting, but this alienates a lot of customers. If UPS Ground is cheaper, USPS Priority doesn't show and vice versa. When UPS is overridden, it alienates ALL P.O. box customers from order. There are just customers that flat out would rather have USPS or UPS handle their orders over the other.  I don't believe having the ability to have 2-3 similar options at checkout takes away from anything and only helps businesses, so why is this not an option? ... View more

Please add Speedee Delivery as a shipping integration! All of our shipping is equally between UPS, Speedee, and USPS. ... View more

Hi We've been on shipstation for many years now. We're moving into the wholesale business, and need to use Zoho for our CRM to best prospect and manage accounts. We need transaction data back to Zoho so we can see how accounts are trending, etc. Anyway - we're using Magento as our front-end, but Zoho Inventory for our ERP (and it talks to Zoho Books, and back to CRM and to Support - yada....) All in, we'd like to be able to book Sales Orders in Zoho Inventory (instead of Magento) and SHIP from Zoho Inventory. This is all a long request for Zoho Inventory integration into Shipstation - exactly like you do for eComDash or Stitch. (Zoho Inventory does also do marketplace integration and integrate to Magento, BigCommerce, etc... I see it being a serious contender in the future as the aforementioned Apps didn't work for us). Thanks! ... View more

Customer support just did a "Backdate Refresh" to push my most recent order from Shopify to ShipStation faster, but the support person said there isn't an option for me to do this manually from my end. Would you please add the option for us front end people? And judging from other posts, you may want to add the option to specify the dates to refresh, but I'm not sure what it looks like on the backend, so you may already have that option built into the backend. Thanks ... View more

Can we please have support for .webp images (currently only JPEG/JPG and PNG). webp is much better for use on websites. It would be really useful for our products with webp images to be able to display images on shipstation, as it is currently causing problems when picking items for orders since there is no image. We are trying to move away from JPEG and PNG to use only webp but cannot continue that process while it is not a supported file type on here.  ... View more

We would like to ship our LTL items under our FedEx Freight account for LTL items. This is for Economy Shipping and Expedited by ground not AIR. ... View more

Amazon has recently introduced their "Transparency" to better track inventory and to ensure its authenticity. We carry dozens of transparency enabled products which for merchant fulfilled orders require us to scan and upload transparency codes to Amazon that are scanned off the product. Currently this upload process is manual. We'd like for ShipStation to add a feature through the Amazon API that allows a scanned transparency code to be uploaded to the order and transmitted to Amazon when tracking information is transmitted. More on Amazon's Transparency program here: https://sellercentral.amazon.com/gp/help/202008510 ... View more

I ship lots of packages to buyers on Mercari. Would love to be able to use ShipStation for printing my labels. ... View more

Hi Shipstation Please can you consider adding Royal Mail Click and Drop accounts as well as Royal Mail OBA accounts to your platform.  Royal Mail OBA pricing for small business like mine is not very competitive because I "only ship about 3000 - 4000 parcels a year'' says a Royal Mail OBA rep, but actually that's quite a lot for a 2 - 3 person team/small business.  Royal Mail Click and Drop accounts offer more competitive pricing/cheaper rates for smaller guys like us. Please add them to your carriers it would give small and independent businesses like ours so much more flexibility and make lives easier.  We enjoy using our Shipstation account because on busy days we can easily manage our orders with minimal fuss and when a courier/carrier is experiencing difficulties in delivering parcels it gives us the flexibility to use another carrier which means our customers are not disappointed, this is just a brief reason as to why we love Shipstation, we would love it even more if you integrated Click and Drop though. Please consider ! Thank you ❤️  ... View more

The ShipStation API has a "Get Rates" endpoint that allows a consumer to retrieve rates for carrier shipping services, much like the Rate Calculator in the web interface (except the API requires you to specify the carrier). In the response, the call returns the following fields: - serviceName (FedEx First Overnight) - serviceCode (fedex_first_overnight) - shipmentCost (87.8) - otherCost (2.63) In the web interface, it also returns Package (which I'm not too concerned about) and Delivery Time ("7 days," "3 days," etc). It would help me tremendously to have the API report the Delivery Time for each rate quote, which is already presented in the web. I am implementing a Delivery Time Estimate in my online store based on this information and my order handling time, and without this information, I may have to implement API calls to the shipping service and avoid using ShipStation's API. ... View more

Facebook made some updates on their shop. Our company is starting to take this platform more serious. I wanted to know if shipstation can start working on a Facebook shop integration ... View more

All of my global shipping is via UPS WorldWide Economy. Please support this class of service!!! ... View more

You really need to integrate with CommerceHUB. WE just signed up with HomeDepot.com online portal and the require the use of CommerceHUB to fulfill orders through their system. This is a large company that services huge online companies like bestbuy, walmart, toysrus and more. Please get an integration set up asap and take over the shipping integration world! ... View more

Please add the option for 3rd party billing to your UPS option.  The only way to currently bill to a client is to pay $20 per month to use your own UPS account.  This is a feature my business relied on in the past, losing that is a big downgrade. ... View more