Discussions

I’ve used the ShipStation UPS account to ship several packages. But, when I see the final charge in Stamps.com, it’s almost double what I was quoted.They add an extra fee for:Ground Residential Third PartyDelivery Area SurchargeDelivery Confirmation Signature (Even though I selected it originally)Processing Fee (of course) This UPS account is a joke. They overcharge you on the backside, just like UPS always does. Keep an eye out, just saying..

I sent this to support but thought I’d put it here in case anyone had some answers already to these questions they could share.Regarding the upcoming USPS non-compliance fee for missing or inaccurate dimensions. I have questions that the email recently sent out does not address. USPS Priority Flat Rate has both boxes, envelopes, and padded envelopes. For boxes, getting the dimensions is easy as they have standard LxWxH dimensions. For the envelopes, like the Priority Flat Rate Envelope, the packaging is flexible. USPS only gives LxW as dimensions, as height dimensions, as well as the other dimensions, can vary based on what is put into the package. This is also true for Ground Advantage when shipping something in a regular Bubble Mailer envelope, which is also of a flexible material.1) Are USPS Priority Flat Rate mailers excluded from these requirements to enter dimensions since USPS knows the dimensions of their Flat Rate mailers?2) Are bubble envelopes included in the requirement for

Is anyone else seeing a big difference in Fed Ex shipping rates. I had entered a package yesterday in shipstation and chose Fed Ex ground and the price came back as $18 and today when I went to ship the package today shipstation is now saying $65.

My ProLabel Express, the very one sold by ShipStation, will not print since I upgraded to MacOS 27. Are there any thermal label printers that are compatible with MacOS 27?

We are seeing high rates for UPS by shipstation today,  we shipped the same order out today that we shipped out back on 5/20/26, same number of packages and weight, the shipment back on 5/20 cost $94.23 and the shipment today would be $157.41   I know we had an issue about a month ago on this and it took over a week to resolve. I have already created a case for this and need it to be escalated ASAP, as we have suspended shipping until it is looked into.

Hello, The past couple weeks we have been having issues generating a label via Amazon Buy Shipping in the UI. It just gives us an internal error saying the label can’t be created. We currently have a support ticket open and it seems like they are working on it.  I tried to circumvent this issue by purchasing the label through Shipstations API rather than the UI, however we are still seeing an error. This has dramatically effected our productivity as we need to know manually create and purchase the label through amazon circumventing Shipstation all together. We can’t be the only business experiencing this I’m assuming? Has anyone had issues as of late?For reference, here is the error I receive via API when trying to purchase a AMZ Buy Shipping label.  "errors": [ { "error_source": "carrier", "error_type": "business_rules", "error_code": "unspecified", "message": "A shipping carrier error occurred: We encountered an internal error. Please try again.", "carrier_id": "se-413123", "carrier_

Hi everyone,I noticed a limitation with the Etsy integration in ShipStation.If an Etsy listing does not have a SKU, the sku field in ShipStation’s API contains the Etsy listingId.If a SKU is assigned on Etsy, ShipStation’s API only returns that SKU, and the original listingId is not available.This is a problem because many merchants need both values:- listingId for mapping- SKU for inventory managementSuggestion: Please consider adding the Etsy listingId as a separate field in the Order/OrderItem API response, even when a SKU is defined. This would make the integration more consistent and reliable.Has anyone else experienced this? Could the ShipStation team comment on whether this is possible?Thanks

On some FedEx One Rate shipments I’m getting a different rate before I create a label than after.  Example: it says for a Medium OneRate box $27.75 before I create a label, but then my cost is $20.05 after it is created.

As of this morning, USPS cubic rates are not working.  I compared rates to PirateShip just to confirm and USPS is only quoting the rate by weight.  It’s not quoting cubic.  This needs to get fixed ASAP

Anybody else notice the crazy rate increases on UPS ground multi-package service: Two boxes: 34” x 23” x 7 (49lbs)33” x 24” x 6” (48lbs)  On Aug 2nd 2026 - I paid $46Aug 3rd 2026 - It now costs me $133.Same address, package dimensions, weight. Was wondering if anyone else if experiencing this?? I contacted customer support and their escalating the problem to their team. 

ShipStation recently rolled out a new API when connecting to FedEx called FAPI2208. It appears that this new API went into effect on Monday, Sept. 14th.  Yesterday, the 15th, I created an international label for a customer of mine in the UK (using my connected carrier account - FedEx Connect Plus). Upon label creation, multiple things stood out as incorrect/wrong. First, the label created was not an ETD label (has been an ETD label to this customer for years). Secondly, the label included ISR, which is an Indirect Signature Requirement for delivery (never happened before). The last and biggest issue is that ShipStation now defaults to bill the duties and taxes to the SHIPPER. For all of the years I have been using ShipStation (and my connected FedEx account), the default setting has always been to bill the duties and taxes to the recipient. In the “other shipping options” section of the order screen, you do have the option to “check” the box to bill the duties and taxes to the payor of

Over the past year or more, ShipStation support has fallen off a cliff.I am on a premium-level plan, and at this point I dread having to contact support because it has consistently become one of the worst customer support experiences I deal with in our business.The same cycle, over and overThe majority of serious technical issues I report take weeks, sometimes months, to resolve.Some never get resolved at all.Eventually I give up, stop wasting time going in circles, and try to build my own workaround.The pattern is almost always the same: I explain the issue in detail I provide screenshots, examples, order numbers, and whatever else is requested I am told the issue has been escalated I am told someone is investigating I am told there is no ETA I am told a manager or another team will follow up Then nothing meaningful happens.I follow up again and get another version of the same response.There is almost never any useful insight into whether someone with actual technical knowle

For about the past year, every lineitem for every order that is synced from my Shopify store includes the line “fulfillment_status: unfulfilled”, as if this is a product option.ShipStation support has claimed that this field is being sent by Shopify and they are simply using the data they are provided.  However, I have discussed this in detail with Shopify, and looked at their API docs, and it is clear that the “fulfillment_status” field is NOT being included along with product options, but is somewhere else in the data.From the Shopify documentation showing the “fulfillment_status” and “properties” field, and how they are different: I would love if ShipStation would finally fix this.  Having this included on every lineitem is incorrect, clutters up my UI, and makes it difficult to create packing lists and other documents to send to my customers (all the lines say “unfulfilled”, even after they are shipped).  Please look at the Shopify documentation and fix this!

Please add “Old Dominion Freight Line” as a carrier option. That company is a very popular nationwide shipping option. We use them all the time but there is no option to select it. Thanks for your consideration.-Bryan

Hi,We are considering using one ShipStation account to manage fulfillment for three separate US Amazon Seller Central accounts belonging to separate businesses.ShipStation clearly supports multiple Amazon stores, and I’ve seen other Community members mention operating two and even four Amazon stores. However, before connecting our other Seller accounts, I want to understand exactly how the Amazon SP-API authorization works from a technical standpoint.Each Seller Central account would be connected as a separate Amazon store and authorized separately.Can someone from ShipStation’s Amazon integration or technical team clarify:-Does each Amazon store receive a completely separate SP-API authorization/token?-Does Amazon receive or have visibility into a common ShipStation customer/account ID showing that the three Seller accounts are being managed from the same ShipStation account?-Has ShipStation seen customers receive an Amazon Related Accounts / Multiple Accounts enforcement simply becau

I am not having any connection issues at this time ─ But I am having to avoid using it because when printing batches thru SS Connect, there are frequent pauses between random labels; slowing down the entire print job.When I download the PDF and print the batch of labels directly to my printer, it prints continuously & uninterrupted, like normal.

My USPS mail carrier is scanning my end of the day USPS shipping manifest, but unfortunately it is not registering/updating on ShipStation or USPS. This has never happened before and I am not sure why this is not occurring. It used to be that the mail carrier would scan the USPS end of the day shipping manifest and it would then register on ShipStation as the item was picked up; however, while it is being scanned by the USPS mail carrier, it is not registering on ShipStation at all! Is anyone else having this problem???

Is anyone else having their Shipstation connect keep disconnecting? Mine keeps disconnecting even after I have already printed labels and/or restarted my computer. I refresh Shipstation connect and then the label prints just fine.

Is anyone else experiencing ongoing failures using Amazon Buy Shipping for orders containing bundle SKUs in ShipStation?We first reported this to ShipStation on August 11 under support ticket #10038205, although we had seen the same error occur previously and temporarily resolve itself. The current problem has now persisted for weeks.Amazon orders containing items configured as bundles in ShipStation fail when attempting to use Amazon Buy Shipping with:"amazon_order_item_id cannot be null or empty (Validation)"This is not an occasional error. It is a reproducible, programmatic problem affecting all orders with bundled items which is roughly half of our Amazon shipments every day.The affected orders import normally from Amazon and can be shipped through our own UPS/ShipStation carrier accounts. The failure is specifically with Amazon Buy Shipping when bundles are involved. These same bundled SKUs worked previously, and ShipStation support confirmed during troubleshooting that the issue

At the moment, in-store pickup orders from Shopify do not automatically deduct inventory form Shipstation, only after they have been completed, however, we should have an option to treat those as regular orders. For example, the way our store works is that we prepare all orders in advance, including pickup orders, so pickup orders have a 5+ business days completion time. This means that, on the current setup, pickup orders take 5 days or more to be deducted from the inventory in Shipstation, which is an issue as other people can continue placing orders on the product even if it is already sold out. The idea is to make pickup orders work like regular orders, as soon as the order is placed the product inventory should be allocated to avoid issues like the one mentioned above. At least make a toggle to do it this way.Even on Shopify itself, as soon as a pickup order is placed the product is allocated as it should, which is the most logical outcome.

We are finding that we are not getting webhooks fired NOR is last updated date for orders being updated (so polling fails as well) when we have an automation rule that only modifies a tag.Tags are a concrete change to an order and I would expect BOTH a webhook to fire as well as the order last updated date to be updated (for polling via GET) 

I currently use ShipStation for shipping and am building my business in GoHighLevel (HighLevel). I’d love to hear from anyone who is currently using the two together.Does your GHL store send orders directly to ShipStation? Does tracking and fulfillment information sync back to GHL? How has the integration worked for you overall?I already have an established ShipStation account, so I’m hoping to continue using it rather than add another shipping platform.I’d especially appreciate hearing about your real-world experience and anything you wish you had known before setting it up. Rebecca

When on the New Branded Tracking Email Experience: the Shipment Notification and Delivery Notification columns aren’t listed as options in the shipments grid. Why can we not see or get that data as we did with the legacy experience. In the Analytics Sales and Customers area: the Shipment Confirmation emails box and Delivery Notification Emails box are there but show no data and contain  “You haven't enabled Shipment Confirmation Emails. To notify your customers when their order has shipped, select a Shipment Confirmation Email template in your store's Email Settings.”  But I do have them enabled. Confusing and make me think there is something wrong and question weather or not my email communication is even working. Analytics page isn’t aligned with the new branded email experience data points. Your system does send and track those notifications so why can’t those data pieces be surfaced in both the shipments grid and the Analytics area in the new branded Email Experience?

We use the order summary to pull and price orders. Can we not have the shipping paid included on the order summary?