ShipStation Community

I would like to be able to use the email provided with an order from a selling channel as criteria in an automation.  ... View more

ShipStation will only list products on the pick list and in the product area by SKU in a correct numerical order IF the SKU has the same number of digits/characters.  For instance: B0001 B0010 B0100 B1000 Since our SKUs do not have leading zeros, our products are out of order. It would be great to have an option to tell SS how to handle your SKU ordering. An option for numerical order despite characters not having the same quantity of digits. Example: B1 B2 B10 B11 B100 B1000 ... View more

When creating an automation, we need a way to chain multiple criteria and CHOOSE between AND or OR for them.   For example, If the order has the following SKU .... APP17C OR APP18C OR APP19C THEN do the following...   Or we can change those "OR" to "AND" in order to only do something if the order contains ALL of those SKU's etc..   Adding this functionality would greatly expand on the available tasks for automations.     ... View more

I was wondering if there was a rule that can put a block for shipments over $50 to alert us to assess why it is so high? I was told to submit an Idea ... View more

It would be nice if you could preview a label without generating or purchasing. Sometimes our team wants to customize the label format and view the layout but currently the only way to see your changes to a label is to process an order to shipped, purchase the label and then void the shipment. Thank you ShipStation Team! ... View more

Hi ShipStation,   We are a furniture company and the vast majority of our products ship in multiple boxes. We have custom Package Sets created for each item, but we currently need to select the corresponding Package Set every time – doing this manually is incredibly time-intensive and not practical for our order volume.   I can think of two possible features that could solve this problem for us and likely many others:   1. Package Set automation – create a feature that automatically assigns an incoming SKU its corresponding package set. 2. Add Package Sets to the Bulk Update feature – only single packages are able to be selected at this time. Being able to select all relevant orders and assign them their Package Set simultaneously still has a manual component but is much better than the current process.   Please please add either Package Set automation (by SKU/product type) or the ability to choose Package Sets using the Bulk Update tool! Similar requests linked below – there's definitely a demand for this capability.   https://community.shipstation.com/t5/ShipStation-Features/Suggestion-for-Automation-Rules-Package-Set/m-p/14803#M2151 https://community.shipstation.com/t5/ShipStation-Features/Package-Preset-as-Automation-Action/m-p/14298#M1993 https://community.shipstation.com/t5/Orders-Shipment-Management/New-Feature-Automate-creation-of-multi-packages/idc-p/15908#M5496 https://community.shipstation.com/t5/Orders-Shipment-Management/Feature-request-Automate-Multi-Package-dimensions-package-set/idi-p/13665   ... View more

Return module feature request:  It would be great to have an itemized list of what the customer is returning.  It could print out with the return shipping label.  It could include instructions for the customer as well.  The information is already on the screen when you go to print out the label.  It would be a quick implementation.   ... View more

Right now my products all mixed in with each other. If I was a hardware store I'd like all the nails to be grouped together, then the screws then the lumber.   But right now everything is jumbled together and currently looks like this:   Nail Nail Screw nail lumber screw lumber nail lumber  screw   Right now if it just sorted by preset group would work for me     ... View more

We've been fighting an issue where incorrect orders are being combined. It's been tracked down to the fact that after combining orders, the remaining order stays checked, so it's easy for someone to overlook that and combine that new order with completely unrelated ones. The software should automatically uncheck all orders after combining.  ... View more

Just spoke to a rep and how can these features not be available?! I would consider these priority.    1) We have 2 warehouses. When warehouse A is out of stock of item, but Warehouse B has in stock. I want to set a rule so that when Warehouse A has 0 stock, it will tag Warehouse B. How is this not available? Warehouse A is main warehouse which prints pick list of all items in orders section. Yet they don't see when an item is in another warehouse. There must be a way for this!   2) Rule to set for QUANTITY INVENTORY. How is there so many rules, yet not one for quantity of inventory. There is quantity for order but not inventory. So when I want to set a rule, when inventory = 0 or less than 0, tag or do whatever. How is this not available? ... View more

We send a return label with everyone of our shipments. We expect 100% of these to be used (we're a direct to consumer lab and use the return label to ship the patient sample to the lab). We would like to be able to send tracking emails when customers return their samples to the lab via the RMA. We're currently using Aftership and Klaviyo to handle the initial shipment notifications. I'm also open to suggestions on how to handle this via another method. ... View more

We set up an automation rule to assign a specific order to include "Carrier Insurance" and were expecting it to assign the correct value of shipment amount. Well, sadly 2 shipments were damaged and we have NO coverage 😞   So it seems that yes, it does assign carrier insurance, but doesn't make ANY value... and you cannot make an automation rule to assign orders with that specific item to include a specific value amount... So the automation rule is essentially pointless.   Can we please get an automation rule for insured amount or set order amount to value?   ... View more

We have over 100 Inksoft and Bright Sites stores. However, ShipStation only allows us to set up one store per platform. So, all of our Inksoft orders, which come from 80 different stores get co-mingled with no way to differentiate or filter them in ShipStation. Same for the Bright Sites stores. This makes it impossible to monitor, filter or run reports on these orders on an individual store basis. It would be nice to be able to have a ShipStation store for each individual Inksoft and Bright Sites store, or at least be able to filter by individual store within these platforms. Until we can do this ShipStation is not a viable solution for us. Regards, Todd ... View more

Currently, we only have a toggle between on/off to send emails from ShipStation. I am proposing that we allow conditional email sending, such as only sending an email for additional shipments.   Currently, I use Klaviyo to send shipping confirmation/tracking label emails, but if I try to add a shipment, the customer would not know the second tracking number as they wouldn't be notified from Klaviyo about the additional shipment. I would love to have the option to use ShipStation to inform my customers about the additional shipments via email.   If anyone has another solution for this, please let me know because my customers are sometimes confused when all their items are not all in one package and they're not informed of the other tracking numbers. ... View more

We would like to be able to add items to orders based on automation rules. For example a sticker or an instruction card, items not typically purchased at the time of sale. Right now we cannot control packers including these non purchased items.  ... View more

Do not use shipstation insurance, you will waist all this money. I did several claims with packages insured and having problems with those and I didn't received  1 reply for the claims I did.  Don't use their insurance.   ... View more

Can we please bring back and adjust the following features: 1. Please bring back voided/crossed out labels back into the Order View (when opening an order, seeing shipped, return, and voided labels all in one place). Having to go through different screens (Shipments > Returns > Voided) is a nightmare, and will definitely cause some communication issues for our team.   2. Please bring back the ability to exit Order View without having to click X.   3. Please move or remove the Create a New Shipment button - it is right next to the X that we need to click to exit the order, and has been accidentally clicked more than once, creating the potential for duplicate orders to be shipped if you don't realize and immediately cancel the order.   4. Please create a way to opt in or out of certain views or features like the ones listed above. I understand seeing voided labels can clog up the Shipments box, but removing it when your entire team of 7 is used to seeing it and relies on it being there is catastrophic. Users of the system should have the option to choose whether voided labels are visible or not in the order view.   Thanks for your time!  ... View more

I would like to be able to assign custom packaging that I have added to ShipStation at the Store level.   For example I have several stores tied to my account.  My shipping team has to scroll through a sizeable list of packaging to select the correct packaging.   I have used automation rules so the most common package is defaulted but, it can still be burdensome.  Under store setup if I could select or deselect the kinds of packaging I want available per store that would be a huge time saver.   Thanks,   /Chad ... View more

Amazon now says they are telling us that Because this customer is   A bit dishonest They got it but tell Amazon they didn’t for many orders   Lives in a multi unit residence place, high rise or dorm, where there is an open Mail room and anyone can take the package   Lives in a condo housing or apt complex with many letter numbers for the same street address   Lives in a neighborhood where packages go missing a lot And they show this on the order. And they tell us if we use Amazon shipping so we can’t get an A to Z claim loss and fail to ask for a signature required ups label then the loss is on us This morning we looked at the 3 day weekend Amazon orders hundreds and we had to view each one in turn looking for the signature strongly recommended message. We found 2 and now we use the aamzon label with signature required It would be good if you would import that message and red flag if for us on ShipStation so we ask ShipStation to make sig required ups label Thanks ... View more