ShipStation Community

Shipping label "ship from" information can be customized for each store.  In our case, we have 7 stores and one physical shipping location. In order to show the correct store name on the shipping label, we have to create 7 locations. However, the end-of-day form is one form per location, we will get 7 EOD forms instead of one. It makes our end-of-day package counting and carrier scanning difficult. A shipping label branding feature per store would solve this problem. Thank you. ... View more

We would like the option to have control over the information being displayed on the customs declarations for Canada Post labels as they require a physical label printed for customs information displayed on the box, unlike other carriers who have an electronic customs database.    As we ship sensitive products it would be beneficial to have a way to make the labels more discreet by hiding skus or other details as needed. ... View more

When you go to the printing setup, you have the option to pick 4"x6", 8.5"x11" etc. which is nice. The problem is, you cannot specify your settings for each individual category. My specific problem (see attached screenshot) is that I need my printing settings for my 'Label' shipments to my customers to be 4" x 6" since I have a 4x6 label printer. The 'Return Label' settings, I need to be '8.5"x11" 2 per page' as this is the label I provide my customers in .pdf format when they open a return. Of course not every customer will have a 4x6 label printer, so for every return, I am forced to go into settings, and change both my 'Label' and 'Return Label' settings to '8.5"x11" 2 per page' since I do not have an option to change only my 'Return Label' settings to always be '8.5"x11" 2 per page'. Then after printing my return label, I think have to go back into my settings and change it back to 4x6 for both options. So I'm just asking for maybe the dev team to create the option to be able to change only my 'Return Label' settings to '8.5"x11" 2 per page' and not both the label and return label, and never have to go into my printing settings every single time I have a return, and then go back in and change it all back. ... View more

It would be great if we could have the option for any of the barcodes generated in ShipStation to be set to the order number values and not the Quick Ship special character values. The order summary report that has barcodes for each order cannot be scanned by our WMS as the barcodes are a special ShipStation code and do not reflect the actual order numbers barcode. Having the ability to scan order numbers via barcodes would be great for overlapping systems. Thanks  ... View more

Hi there, We are advanced user with 3+ years ShipStaiton experience. In our operation, we pass the shipping and insurance costs to customer after label was generated. We apply insurance for higher value packages. However, insurance amount not add up onto freight costs at packing slip. Have reviewed these options at Packing Slip Field Replacements There is no variable for freight plus insurance costs. Would prefer total amount as field replacement option. That is going to make our life much easier.  ... View more

Hello  We want to customize the packing slip but it can't work. We ask the Shipstation but they didn't support this, if someone is able to cusomize the packing slip in shipstation Kindly contact to me. Thank you.  ... View more

Would love to see this added to pick lists! We sell fabric and on the pick list it only shows the total quantity to cut. We need to know how much each person gets and who gets it first. We currently have to manually handwrite (or type) the breakdowns. Ex. The pick list shows quantity 8 over 5 orders. We need to know if it's 1, 2, 2, 2, 1 or 2, 2, 2, 1, 1 or any combo such as that.  At the very least if the order numbers could be in order I don't have to re-write them in order so we cut in order they came in. This was the same problem I had with pulling the pick list with summary turned off, it didn't stack in number order and would waste so much more paper. ... View more

Greetings, I would be REALLY nice when you're reinstalling for what ever reason... or because that's what support suggested that I do ( because it had an ORDER BY sql statement tagged to the bottom of the query that I could not remove)... I tried all of the things. After I reinstalled, and set the entire thing back up, the issue went away... and we were getting some ship done. Silly me, I thought that I could create a site with the EXACT same name and just have it be picked up. NOT. This was a hot mess for quite a while... as I had two sites with the same name that people were working through... Luckily, reporting and search will still work on the site's data after its been deactivated. (whew)   ... View more

Hi.  There used to be an option to long press the "print" options of an order to perform a task it is otherwise not automated to do using ShipStation Connect.  For instance, if a label that is routed to automatically print to a label printer needs to be downloaded or saved, a long press would bring up a sub-menu of options that included: preview in browser, download, print to another printer, etc. Currently, in order to download or save a single label (or any document, really) one must go into the SSConnect settings and change the routing, then save/download the label, then go back to settings and re-route it back to a label printer for further orders remaining. The long press option would/should be an easy option to reinstate.  Thanks  ... View more

Anyone shipping Internationally will want this. When using the Scan to Print feature, enable both Shipping Label & Customs forms to print at the same time when finishing a Scan to Verify & Print or Scan to Print order. At present it's label only. Customs forms (commercial invoices) can't be printed until the shipment tracking generates, so this usually means a trip to Shipments to run off customs forms afterwards. Not a great workflow when Customs Forms (Commercial Invoices) are usually adding at label time, either in a document pouch or inside the shipment package. ... View more

It is a huge issue in our warehouse to not have the vendor/brand/manufacturer listed on the packing slip. We have many products with similar names but different manufacturers. This is what we put in the "vendor" field on product pages in Shopify. I wish ShipStation could import this information, either as an option for a custom field, or as a variable we can add to emails and packing slips. ... View more

We'd like to have the Batch ID available as replacement field to add to the packing slip template to help us manage our batches and orders and verify that batches have been printed. We have run into issues (last week even) where an entire batch skipped printing and we weren't aware of it until customers started reaching out.   ... View more

ShipStation has a option to add a UPC in standalone product details. It would be helpful for multiple reasons to have the option to add this feature on a picklist in "Printer Settings - Picklist - Document Options". This would allow one or multiple marketplaces to import orders with a different identifier and have the possibility of having a "Master UPC" as a reference.     ... View more

We have ShipStation connected to Shopify and Walmart.com. When we get an order for Walmart, each order item appears on a separate line regardless of if the same item is ordered more than once. For example, if the same item is ordered 3 times, then it appears as three separate line times on the label with a quantity of x 1 for each.  However, when we print a label from Shopify, it groups the same item together and the quantity of that item changes to x 3 for example.  This is causing picking errors because people are expecting each line item on the label to be a quantity of one.  Is there a way to get Shopify orders to display each item on the label as their own line item even if the order quantity is greater than one? ... View more

We use a 4"x6" format for shipping labels and RS labels but 8.5"x11" for the packing slip. When we complete an order and print the shipping labels, we can't automatically print the print the packing slip, too, because it comes from a different printer.  I'd like to suggest ShipStation adds that as a capability. ... View more

It would be great if there was a way to print duplicate copies of the packing slip.  We print 2 copies, one for the shipping carton and one to keep as a hard copy.  Keeping the hard copy is a must for state or federal tax audits, which we went thru this year.    Secondly, it would be great if the packing slip document name could be edited to "invoice" instead. ... View more

Currently all UPS surepost labels that print from Shipstation cut out the recipient company name. This is highly inconvenient and risks packages not being properly delivered. Additionally, our other UPS labels are formatted to insert our order# at the bottom of the label. We use this for QC purposes. Without this, it makes our QC process more difficult. Seems like Shipstation tech team should just be able to shrink other components on this label to make room for both of the above-- please make this possible! ... View more

Some of my SKUs are longer than the 26 character limit in the "Label Messages" lines. Is there an option to have the overflow go to the next line? ... View more

We use our order # field for carton id numbers which is causing issues with each box being seen as an individual shipment vs. all boxes being a part of one shipment.  The ability to change that mapping would be very helpful. ... View more