ShipStation Community

Currently, Shipstation does not offer a UPS End of Day scan sheet.  Shipstation management seems to think (from their documentation) that an EOD (End of Day) scan is not needed for UPS, since Shipstation is sending the data anyway to UPS every day.  This purpose of the EOD for UPS has nothing to do with pushing data to UPS.  Proof for this if obvious, because UPS has their own free shipping software called World Ship.  World Ship automatically pushes all shipment data to UPS when each shipment is created while developers of World Ship still understand the need to create an EOD each day for the driver to scan anyway.     The reason that UPS themselves create a scannable pickup sheet for the end of day in their own software is so that there is "proof" that the packages have been picked up and in their possession.  This is important for a few reasons: 1. It documents that the package was picked up giving the recipient comfort that their package is in transit. 2. It gives proof that a package was picked up in case it is lost or stolen in transit.  Then the shipper can then prove that the fault lies in UPS's hands causing them to be responsible to pay a claim.   3. The scannable EOD page allows the UPS pickup driver to scan just 1 barcode instead of 50 or a100 separate cartons causing a waste of time to the driver.  The lack of this EOD scan sheet causes to the shipper not to know whether the driver scanned every package while not having the time or the stamina to stand on top of the driver themselves to watch him scan every package.  Nobody can run a business like this.   Shipstation tells you that if you "really" want the driver to sign a manifest which is REQUIRED by any insurance claim, then you can go through the trouble to print out a list of your shipments and ask the driver to sign it.  This is tedious and the drivers will not usually want to do this - it is not UPS's way of doing business and without an EOD sheet, they are not required to do so.   It is a no brainer for Shipstation to make a scannable EOD to have it printed and scanned daily just like Shipstation makes one for USPS EOD.   We have experienced our 3rd claim today in a year where a package was not scanned and now missing in transit.  The unscanned packages then become vulnerable for theft with no accountability.  There will be no recourse that we can take on this missing package today specifically because there was no EOD sheet that could have been scanned.   Shipstation: PLEASE LISTEN TO YOUR CUSTOMERS, HAVE COMMON SENSE and DO SOMETHING TO KEEP YOUR CUSTOMERS SAFE.  Businesses need to sign for things that they take in their possession as proof that they picked it up.  It needs to be made easy.  Make a scannable UPS EOD sheet to protect us from these issues. ... View more

We use our ShipStation account for multiple dropship partners. Some of them require a specific label format. Currently we have to stop fulfilment, change the label format, print labels for those particular dropship orders, then continue with the rest of the fulfilment.   It would be a nice feature to be able to select the label format for each store, either in the store settings, or by using automation rules. ... View more

In printing setup, it would be awesome to have the option to set a printer and printer settings for a gift note, separate from the packing slip.   This would allow you to have special gift note cards you can print onto. ... View more

I would like to be able to customize my Commercial Invoice (Other Forms) similarly to how most of the other documents have customizable options. I use ShipStation Connect to print all of my documents because it is very convenient. Currently every time I print a Commercial Invoice it also prints a mostly blank page with a border that just says "Electronically Submitted" which is promptly discarded.  It would be nice to select black and white printing.  It would also be nice to choose to print multiple pages at a time as DHL requires 3 copies of each commercial invoice. ... View more

Hey guys,   We are a new shipstation user and we like the app a lot. The only thing missing is the 4" x 6" format for the customs form (international order). Some of our shipping providers don't use the electronic declaration and we need to print the form on a 8.5" x 11" sheet, print it, and put it in a plastic pocket on the package.  It would be way easier to print it directly with our 4" x 6" thermal printer.   Thanks!   AP ... View more

I know this topic has been brought up since 2013. But many users like us DO NEED picklist customization. And we are still waiting for shipstation for an update. Is it even on the dev's backlog now? Or maybe just give us the option to download the picklist as an Excel file so we can edit it ourselves. Any suggestions? Thank you. ... View more

The layout hasn't changed in 8 years.  c'mon Shipstation. The "options" we're given for packing slips is archaic. I will ask for the bare minimum and just want to choose different columns.   ... View more

I'd like to be able to add broker information to the Fedex Custom's form. The section exists for broker info in the pdf you can download from Shipstation on international orders, but there's nowhere to add it through ShipStation. Instead you have to download, then add manually each time. ... View more

Currently, I can sort the way labels and packing list print; by SKU, by Warehouse location, etc. I would like to have multiple options. For example, print labels and packing slips by order number (oldest first) and then print by Warehouse location, then by sku. I have labels and packing slips set to print by warehouse location which is a must for our operation but it would help to have packing lists and labels print by order number as well, especially when batch printing. ... View more

We are just setting up ShipStation to use in our process and we are finding that there are a few areas where we are currently unable to create an efficient process for our teams.   1. There currently is no efficient way to view and manage orders that have already been printed for packing - our process flow is set up with multiple teams, so one team will print the packing slips and pass them forward to the packing team.  Because we don't have a way to efficiently view and manage the printed packing slips, there is a huge concern from the team that in peak seasons, the risk is high that users may print the slips and forget to apply the tag, creating a situation where we cannot easily see if the packing slip was already printed.  This could end up being critical enough for them to reject this application as a viable solution.   2. We can see in the 'Shipments' section that IF ShipStation Connect was used to print the packing slip, it will show that has been printed, but this information is not compatible on the orders form, so it still does not resolve the issue for us   3. I was able to create a tag that we could use, but was not able to automate a print action based on the tag   Ultimately, I can see a few different options that could have worked for a solution, but all of them have at least one blocker that is preventing this from going through and all are directly related to not being able to efficiently see if a packing slip has been printed or not.  I did read quite a few requests for this option going back to as early as 2012.  It would be wonderful if we could get an answer on whether this is something that is being worked on with an ETA on completion, or a final answer if this is not something that will be developed so that we can make the best decision for our business moving forward. ... View more

Here’s the deets I just submitted through the contact form. Hoping for a quicker answer here, or at the very least some kind of validation that I’m not the only one experiencing this.  After being forced to upgrade to the new ShipStation Connect app, I’m unable to print from ShipStation. I can print test documents from MacOS Finder directly to the thermal printer, so I know it’s connected and working.  In addition:  ShipStation Connect is connected ✅ My OFFNOVA thermal printer is connected ✅ It shows up in MacOS as well as ShipStation > Printing > Connect > Devices > Printers ✅ So, ShipStation recognizes the printer just fine.  HOWEVER — when I send ANY ShipStation order (from any Store) to this printer, ShipStation thinks that it successfully sends the data, however my printer does nothing. (See this gif: https://share.cleanshot.com/bnC3NLHK)  There is no error message.  Thank you in advance,  ... View more

Shipstation Team - It would be great to be able to bulk print the order summary where the orders print one order per sheet. Currently they print multiples to a sheet which is not helpful when we need to separate those order summaries for each order we are working on.  ... View more

We currently systematically print a return label when a return kit order type is sent to ShipStation and an outbound label is printed.   When this option is selected, it does not provide the ability to modify the Return Label in any way.   We would like to remove the ShipStation generated RMA # from the Return Label as it has no reference to our integrated ERP system Dynamics AX 2012 R3.   Would like the same Document Options as the outbound Label has.  ... View more

We use Shopify as a sales channel and I just noticed this on an order shipping to South Korea:   To pass customs in South Korea, you must add the customer's Personal Customs Code to the shipping label. Learn more   And then there's a new field the customer supplied with a long number. Does anyone else know about this? Is this easy to automate and put on Shipstation Labels? ... View more

Hello ShipStation Community, I'm writing to propose a feature that I believe would greatly benefit many users in this forum and improve overall efficiency. In our ecommerce business, we've noticed that when a customer orders multiple quantities of a single product, the packing slip only reflects a single line item with the total quantity. For instance, if a customer orders 3 units of Product XYZ, the packing slip shows 1 line with a quantity of 3. This method can lead to confusion and errors at our fulfillment center, where each item is handled individually. We need each quantity to be represented as an individual line item on the packing slip, i.e., if 3 units of Product XYZ are ordered, the packing slip should reflect 3 individual lines each with a quantity of 1. Interestingly, I've observed that the "Picking List" already includes an option that behaves this way - a feature that does not summarize items. However, this feature is currently not available for packing slip configuration or customization. Implementing this feature on packing slips will streamline our packing process, reduce errors, and most likely will benefit other businesses as well that have similar requirements. By introducing this feature, you would be addressing a significant challenge for many ecommerce businesses. This small change could greatly improve the efficiency of order fulfillment processes, especially for businesses that handle a large volume of orders or sell items in bulk. I invite other members of the ShipStation Community who face similar issues or see the potential value in this proposed feature to chime in and share your thoughts. The more voices and perspectives we gather, the better chance we have of seeing this important feature implemented. Thank you for considering this feature request. I believe this change will greatly enhance ShipStation's utility and effectiveness for many businesses, including ours. Best regards, Jacob ... View more

It would be great if commercial invoices generated by platform for export shipments would be correct. 1/  when customer uses discount code, in value declaration forms it is not reflected nor is there a field to make simple adjustment.  Currently have to manually adjust line item values by same amount as discount received was. Otherwise shipment value is full retail price value . 2/ even though product weights are set up, they are not correct on commercial invoices. Instead total weight is divided by unit total, and that weight/unit is used in line items.  ... View more

It would be helpful to have Ship Station print the shipping label to one printer and the packing slip to another printer at the same time.   ... View more

I recently reached out to Shipstation Support and was advised to post my issue here as feedback for the development team.   Since updating in early August, Shipstation Connect persistently resets my printing preferences. It also frequently prints to the wrong printer (ie. I select my Brother printer to print a packing slip, and Shipstation Connect sends the document to my label printer instead). It's very irritating for my staff and results in a waste of labels.   Shipstation Support attempted to troubleshoot these issues with me but ultimately there was no resolution. The agent said it had something to do with the update, but didn't have any suggestions to fix it. ... View more

According to customer service, if I elect to sort my packing slip lines by warehouse location, it will sort the lines within each warehouse location by product name. There's no way to tell it to sort by sku within each warehouse location.   This seems awfully limited. While this would work if every single sku had its own assigned warehouse location ID or if my products were organized by name, in my case I just have two separate spaces (in shipstation defined as warehouse locations) with the contents of each space arranged by sku. So there is no way to generate a packing slip that lists everything in space A first, sorted by sku, followed by everything in space B, sorted by sku.   Is there really no way to achieve this? To me this doesn't seem that unusual a scenario. ... View more