ShipStation Community

I am aware that Shipstation offers a feature that recognizes same addresses to be able to combine orders and save on shipping cost. This has been immensely helpful, especially because there are alerts set up to help you identify these orders. However, as it stands, according to Shipstations Help center, " If using the [Order Number] field replacement for Label Messages, Packing Slips, or Email Templates, ShipStation will use the Order Number for the first order created." Although items from combined orders are shown in one packing slip, only the first order # of the combined shipments is displayed. This has has led to customer complaints stating they only received one order, and then they prematurely submit disputes which is obviously not ideal. Allowing for multiple order numbers to be displayed will negate this problem, and will enhance communication between buyer's and seller's.   ... View more

a pdf does not allow necessary manipulation.  ... View more

Helvetica font is not embedded in at least the customs forms (commercial invoice) generated by ShipStation. This document is needed for international shipments, so it is quite important that this PDF is generated properly. In its current format, the PDF does not print correctly, nor render correctly in external PDF editors, so it is impossible to print with the information required for international shipments. Sometimes it works, but it should always work. The only workaround I've found is to convert the file to an image format like JPG and print the JPG file. This results in lower quality and inability to make any edits, in case additional information needs to be added, which is essential. On a related side note, more customizability around these files like the customs forms, commercial invoice, etc. would be a really nice feature for international shipping. Right now it's not possible to make sure the necessary information will be included in ShipStation's auto-generated files. ... View more

I have not been able to figure out why I get an error every time I use the "Process Shipments". If I process the batch using it , once my labels reach my label queue and I select Label to print I get an error message saying that it failed to Load PDF Document. Anyone know a reason why this could be happening? I have tried a different browser and cleared my Cache like Shipstation has suggested. I found that if I use Create +Print Labels instead I am able to print the labels but it does not come out with a Batch name which makes it difficult to organize my labels once I have them on hand. Any feedback is appreciated, thanks!   ... View more

We need to be able to generate packing slips for orders through your API. ... View more

We use Brightpearl for our ERP system.  When international orders are sent to Shipstation the declaration pages don't  keep the sales order items in order.  So, when we scroll down to put country of origin in we have to go back to the sales order and hunt for each item, and sometimes those orders are 4-5 pages long.  It would be nice if the declaration pages matched the sales order line by line so it didn't take us 30-45 minutes to complete an international Shipment.  It was suggested that we pre-load the country of origin into the system, however the same shirt we sell isn't always made in the same country of origin so they can't be pre-loaded.  This slight change could save us a ton of time when completing large international orders. ... View more

Why in the world is there no button to view a label that has been printed/created? Even in the shipstation tips on how to "view" a label says, click on "Print Label"... then click again on "Print Label" and if you do not have a printer automatically setup to print your labels, you will be surprised with a popup window that allows you to view the label or download it to pdf. But if have a printer attached to the workstation setup to automatically print your labels (which I am guess most do) your out of luck. No way to view a shipping label you already created or printed... ..on software that creates shipping labels. How in the world could this slip past? Come on man. do better. ... View more

Hello, trying to maximize efficiency in our warehouse and reduce steps and clicks, and we just moved to this shiny new shipping platform to help us. It's been working pretty great until we reach the point of selecting scales and printers, and ShipStation Connect is baffling us. I would love if it was just integrated into the base platform - make the whole software an app if you got to. On other shipping platforms, and most applications, it detects the local scale and printer on our device and autofills. No need to select from dozens of "shared" devices (if you unshare the device, it also disappears from your local list?). In ShipStation, you cannot see any of your devices without opening and logging into a separate app. Please merge these functions; work smarter not harder! I understand the device sharing might be super helpful to other organizations, but that should be an add-on feature, not the default. The result is dozens of duplicates of the same computer, same devices, just under different logins. We have dozens of hourly and seasonal workers visiting individual shipping stations, and setting up their ShipStation, ShipStation Connect, and configuring their devices every time is MADNESS. We cannot expect this level of tech savviness from this type of job. As an IT Admin I have to configure the same scales for "high capacity mode" DAILY because someone new is logging into a station they haven't used before. Unless I am missing some far easier way to mitigate these problems, this is how it was introduced to us. Please help! ... View more

Hello, I'd like to request for the ShipStation blogging team to update this old article, because its recommendations are hard to follow. It seems it was last published in 2022, but since then, 2 of the recommended printers have been discontinued, and the third one was never recommended for ShipStation Connect, which we use at our offices. ... View more

Hello, We sell plastic sheets made with: different materials (ABS, Acrylic, etc.) different thicknesses (1/4", 1/8", etc.) On the Orders tab, we can sort the orders by SKU which gives us a list sorted by material and thickness. When we give orders to the warehouse, we like having one person work on one material and thickness to avoid shipping the wrong product to the customers. It can be easy to mix a 1/8" with a 1/4", etc. When we print the packing slips in bulk (Select all Orders => Print => Packing Slips), the PDF that gets generated shows all the Packing Slips in a much different order. I believe it is in the order that the Orders came in. I would love to be able to print the Packing Slips in the same order as they are displayed on the Orders tab. It would help a lot when printing and I wouldn't have to manually sort them by material and thickness. Please let me know if that feature could be implemented. Thank you. ... View more

I would like to connect a simple external display 'counter' that shows the number of orders awaiting shipment. I guess there must already be a workaround that someone cleaver than me has figured out. ... View more

A week or so ago, the file name of the packing slip download changed from "Packing Slips" to a long strong of random numbers, similar to that of other downloaded files. It has now become real problem to determine the actual packing slip file that I need to use. Please return the packing slip download file name back to "Packing Slips." ... View more

We contacted Shipstation customer support because we sometimes have orders that have enough items to exceed the printable space of a single packing slip, and we were told that they could enable a second page, but that it would mean that all packing slips would print with a second page. That isn't a solution that will be good for us, and it's a bit frustrating to be honest, because we could code this up ourselves with wkhtmltopdf, and don't see why this isn't an option here at Shipstation. So, my request is that Shipstation would fix this issue, and join modern technology of 2024... ... View more

I wanted to suggest a feature that could enhance our branding: the ability to use different logos for shipping labels and email templates. Currently, I have to use a specialized logo for our thermal printer that ensures clean printing, but this logo doesn't match our standard colors and design for emails. If we could upload two images in the store configuration—one for labels and one for email templates—it would allow us to maintain a consistent and professional brand image across all customer touchpoints. This issue mainly affects those using thermal printers; non-thermal options like inkjet or laser printers don’t face the same limitations. Thank you for considering this improvement! ... View more

There should be an option to set the "Document Options" at a more specific level other than account-wide.  We have two different types of orders we process and the one requires 4"x6" labels with 8.5"x11" packing slips, while the other requires an 8.5"x11" packing slip that has the shipping label at the top of it on the same sheet.  There is currently no way to do this except to change the label Document Option each time we need to bounce from one to the other.  This affects all users as is it account-wide and is causing major issues.  I found a similar request going back to 2015 and nothing has been done about this. ... View more

To have multi package preset for bulk printing ... View more

There should be a feature where once you print labels, the "Print Preview Labels" window automatically closes. That way, there is no confusion on if a batch was already printed or not. You know, that if the window is gone, your print session has commenced.  ... View more

It is very needed to be able to create a packaging slip per box. Like once it is settled that a shipment has X number of boxes it could appear a dropdown beside each item to select which box they are in. Or the possibility of printing a packaging slip with only selected items within a shipment. So when printing a packaging slip a prompt window appears asking if you want to do a packaging slip for all the items or partial items, and when clicking partial they allow you to select the items and quantity similar dynamic that is already there when splitting the shipment.   ... View more

In our workflow, we need to print 2 packing lists for every order. Setting up packings lists to print automatically to a printer via ShipStation Connect will only print 1 packing list. I would like to see the option to automatically print multiple copies of any document. Otherwise I cannot print through ShipStation Connect, and I have to manually browse the packing list and print 2. ... View more