ShipStation Community

Currently, when we ship internationally, a majority of the customs information is sent via EDI, rather than having to do paper commercial invoices (except for certain countries, like Brazil).  Unfortunately, the email information of the recipient is not transmitted to UPS, (even though it is on the Shipstation order), and we get multiple daily requests from UPS customs for this information.  Apparently, this information does transmit for Fedex orders, just not UPS.  Can you please work with your developers to ensure that the email address is transmitted as well? ... View more

How do we get ShipStation to include FedEx One Rate Large and Extra Large boxes?  With the new rates that started today May 2nd, 2022 you can ship a Large box for $19.95 and a Extra Large Box $27.50  (2day anywhere including Alaska and Hawaii) for a flat rate.     ShipStation includes a FedEx large and extra large box but they are not the 'ONE RATE" option. ... View more

When a shipment is completed it sends to our store details about the shipment, works great. One thing we just found is that if we print labels for the day ahead, our system sends out an email for today's date. I checked our code and found that we're saving the ship_date as today's date because it’s not available in your post to us. Your system does not send us the date of the shipment, it just sends the details, below, so we don't know when it will ship.   Can you add the ship_date field to your post to us please? I do see that it's saved on the shipment.   For example, on this one, we printed the label on 4/28/2022 and it posted to our system on 4/28/2022, so we marked it shipped on 4/28/2022, but really it doesn't ship until 4/29/2022 as shown on your system under shipment 1   array ( 'SS-UserName' => 'abc', 'SS-Password' => 'xyz', 'action' => 'shipnotify', 'order_number' => '12345', 'carrier' => 'UPS', 'service' => 'UPS® Ground', 'tracking_number' => '1Z1111111111111', ) ... View more

Hello,   I was asking one of your Enterprise customer service professionals about any type of integration with Microsoft Dynamics and they said not at this time.  I think this would be a great project to implement if shipstation is interested in continuing to provide great service to their customers.  We are about ready to implement Dynamics and may have to switch shipping services or hope our 3rd party integrator can develop some software at not too high a cost to work with your software.  Thanks for listening.   Murray Slenn Bug-A-Salt / Skell, Inc murray@bugasalt.com ... View more

The integration to Canada Post needs to have multi-package function.  ... View more

Currently it requires an admin to edit Carrier options. We do not normally allow overnight shipping and because of the extreme difference in price from ground to over-night air we typically have the option turned off so none of our shippers can accidently use it. There are occasions when we get a customer call and they are willing to pay for the overnight shipping, however, the only users that can make this change to the services of a carrier are admin users. Which means that I have to allow users a lot more access than I would like just so they can flip that switch in the carrier options.   Notes: These are carriers that are already set up, you're just changing allowed services of that carrier. ... View more

Please provide integration for one or more last mile delivery applications like Circuit. Our company has our own drivers making local deliveries and we want to use a last mile delivery application to manage those shipments. ... View more

Woocommerce is my only selling channel. My warehouse uses "Warehouse Location" on the pick list the fulfill orders. When new products are created in ShipStation through the order process on my site, it would be great if we could map a field from Woo directly to the Warehouse Location in ShipStation so we didn't have manually update it each time a new product is created. ... View more

Hello,   Amazon added a new feature, suggested signature for orders with certain criteria.   - High-risk orders will be flagged on the Manage Orders page under the “Order Status” column and show “signature confirmation recommended”.   This is crucial not only for us but also for other sellers to prevent lost claims and minimize the loss. We would like the orders with "signature confirmation recommended" to have internal notes of "signature confirmation recommended". We kindly ask that this feature be added as soon as possible.  ... View more

Anyone know if there is a way that ship station can show delivery status for orders pulled over from Amazon?  I am told they can't pull this via the API.    Anyone else want this feature?   Thanks Jeff ... View more

We are looking to use a new carrier called Veho. They are not currently on ShipStation Platform. They have discussed with ShipStation on Integration in the past but it seems like ShipStation has a list of carriers that are waiting to be integrated and they are having a hard time moving along in the process. How can we speed that up with ShipStation? ... View more

Is there any plan in place to add UPS Worldwide Economy as an option to process orders by in Ship Station? There are multiple other options to ship by under UPS. We have these rates in our UPS account and it would save time to be able to process International orders choosing this service through Ship Station. Please consider adding this feature asap so that we don't have to look for other shipping software. Thank you! ... View more

I would love to see an option added to Shipstation's Custom Field Mapping from Shopify that pulled data from Shopify's Order Metafields.    ... View more

When I change a status to Completed in Big Commerce an email is automatically sent to the customer. I would like Ship Station to trigger a status change at Big Commerce when Ship Station is notified of a delivery. The reason for this is to let customers know right away that a delivery is made which I hope would reduce the potential of theft.   For this to work, Ship Station would have to check more often for a delivery notice. ... View more

The requests I have made are not requests that need intimate knowledge.  Example: Backups.  ShipStation does not provide backup services, nor are there partners/vendors with direct backup solutions.  I was told to bring this up on the community page.   ... View more

Could you add "Old Dominion Trucking Company" to the list of carriers.  We use them for 95% of our large orders and not having them on the list hurts when customers are unable to track their orders. We have to use the "other" field and that does not give customers a direct link to track their shipment, and it confuses some customers which causes additional work for our customer service department.    Thank you, Dusty ... View more

I would really like to see the custom ShipStation tracking pages be able to be done by a certain store name/tracking number for the link, instead of random characters.  This way you could have your store itself link to these tracking pages.  For example when someone goes to their orders and clicks the tracking number link, it could bring them to the ShipStation tracking page! ... View more

When an order in Woocommerce has multiple line items, and one item changes quantity (due to supplier stock outage resulting in partial refund, for example), refreshing/reloading Shipstation does not pull in the quantity changes.    This makes Shipstation an unreliable tool for business that faces reality of global stock shortages.    If Shipstation cannot get quantity updates from Woocommerce due to some technical limitation, at least allow us to edit the quantities in Shipstation!!!   PLEASE!!! ... View more

Nexternal/Truecommerce  is a very popular choice for processing company website orders. I wish there was a way to import the orders into shipstation from my website. Never get a lot of orders but would help remove the possibility of typing in something wrong on the order ... View more