ShipStation Community

http://compass.ups.com/new-ups-access-point-locations/ Allow delivery to UPS Access Points. According to UPS, this requries a different kind of label, and the cost is a little different - somewhere between ground to a commercial address and ground to a residential address. ... View more

Shopify used to use (notes) and information from that section shows up in ShipStations (Notes from Buyer ) Section. Shopify implemented new way to leave notes and it is called (TIMELINE) notes left in that section do not appear in shipsattion and creates internal communication problems. it would be ideal if the TIMELINE notes would up in ShipStation's Internal Notes Section since they serve the same purpose. thank you ... View more

It would be great if you can add more international carriers that we can use. Aramex is really cost efficient! Please add them into the integration list ... View more

Add an Intergration for gunbroker.com (basically ebay for hunting / shooting accessories) GunBroker.com is the world's largest online auction site for firearms and hunting/shooting accessories. ... View more

Many companies ship items with Lithium ion batteries now and the regulations around them are annoying to say the least. While shipping ground in the domestically within the continental US is fairly straightforward, when these types of packages go internationally or by air the labeling and document requirements are more involved. My request is more integrated support for Class 9 Dangerous Goods. It is definitely possible to ship these through standard carriers (UPS, Fedex, etc) but there is some additional labels and paperwork that are required. I know UPS now has API integrations for the DG paperwork now. Any level of support for these types of shipments would be much appreciated and would tip the scale for us to utilize Shipstation. ... View more

It would be nice to have a rule that can be created to auto select which ever carrier has the lowest rate for parcel package shipments.  We have USPS, FedEx, & UPS all set up and have their rates linked up but for every package we have to select each carrier to see what each rate is and then choose which one we want to use. 99% of the time for our business it is the cheapest one, when we have 1,500+ orders being processed each day, this adds a lot of time in the process. If anyone has a work around for this, I'll be very happy to hear your thoughts or extremely thrilled if SS puts this an option.  ... View more

Shipstation already has a store setting for Volusion stores that prevents eBay orders from importing through Volusion. We need the same for Shopify. We sell on Shopify and on eBay. I have both sales channels added to Shipstation. Recently, Shopify has added an eBay integration. We have mapped a few products so their inventories are shared, and the items can be sold on both marketplaces with shared inventory. Shipstation now brings in two orders for ever order placed for these mapped items, one from Shopify and one from eBay. We're hand managing each order for now, but this invites errors. I fear some orders will be shipped twice. Please help! ... View more

Can we please have the ShipStation Development Team allow for importing of UPC records from BigCommerce at the time of import.   After speaking with ShipStation Support, we've come to the conclusion that ShipStation is able to create Product Records when importing orders from BigCommerce, however ShipStation is not importing the UPC.  This is a massive inconvenience, as we are unable to use the Scan to Verify & Print functionality without UPC's.   The manufacturers of the products we sell have printed UPC's on the product packaging, but not our in-house SKU's.  As a result of not being able to scan UPC's in ShipStation, we're having to manually read the UPC/Barcode on the product packaging and verify it against the product record in our POS to make sure we are fulfilling the order with the correct products.  This is a very time consuming process and leads to human error. ... View more

It would be amazing if the Unleashed Integration could be made available to those who use Unleashed as their inventory management system in North America. Currently, I am told that the integration is only available to those located in The United Kingdom and Australia. I am unsure as to how much additional work it would take to unlock this integration for those located in North America but I assume it would be much easier than starting from scratch. ... View more

Please create functionality to automatically set an order's Package Dimensions and Weight to match those provided by Intuitive Shipping at checkout.  Thank you! ... View more

Would love to see DHL eCommerce comply with Shipstation for shipments from Canada. It currently complies with USA but not yet available for Canadian Shipstation customers. We are located in Toronto and are eager to start shipping with DHL eCommerce as they offer incredible resources, but without Shipstation integration it isn't feasible. Can we get this implemented? ... View more

When orders get combined and shipped in Shipstation the 'mergedIds' from the Advanced Options should be available when querying the List Shipments endpoint. It is currently included in the orders endpoint however it is pretty much useless as one would never use that endpoint for updating orders/fulfillments in a 3rd party system like an ERP but rather they would query the shipments endpoint to check for orders that have been shipped.   As it is right now when we combine orders in Shipstation we have no way of updating our internal system and marking both orders as shipped, it will only update the master order ID. ... View more

I was directed to put in a feature request here, but I believe this is a bug. With the new FedEx International Connect Plus service, I am unable to ship multiple packages under one shipment. This works fine with International Priority and Economy, and I confirmed by getting a quote directly on the FedEx site that multiple packages can be shipped (and it is cheaper than sending them separately).  There is simply no option for multiple packages.  ... View more

We have recently had to add some new stores under Selling Channels to help with segregating orders for distinct warehouse buildings. The Shipping Services on the new stores should match those from an existing store. It is rather tedious to have to rebuild all the Requested Service<->Shipping Service mappings for each new store setup. Is there a way that instead of adding each service mapping one by one, the Shipping Services from one store could be mass-copied to the new store? This would greatly reduce the setup time and the chances for errors during configuration. I asked support about this, and they said it is not currently possible, but that I should come here and suggest it as a feature to add. ... View more

As it stands now, we have to do periodic syncs against shipstation for up-to-date order information for our internal picking system.  With the discovery of webhooks, I was hoping to eliminate or at least reduce the frequency of the syncs.  But current webhook events only offer new orders, so it doesn't fulfill our need.   Can we please get an order updated event for the webhooks so we can reduce our dependency on syncs against the api? ... View more

Currently it's not letting us set up multiple packages in a SFP order from Amazon. Why is that and can it be fixed? ... View more

I currently use Linnworks Warehouse Management Software to process all of my orders from numerous sales channels. This allows me to keep accurate inventory across multiple sales channels and keep accurate records of sales. Which is why I have Linnworks integrated with ShipStation as a Store. All of the shipping is purchased through Linnworks Store, then processed on the Software. In most cases I use USPS and UPS, so it's not a problem doing it within the Linnworks Store integration. However, when I ship Merchant Fulfilled Amazon Orders, I use the Amazon Buy Shipping method. The problem with trying to do it within the Linnworks Store integration is that I get a rate error because it is looking at the order number (which is Linnwork's order number) but it doesn't match Amazon's order number format ( [0-9A-Z]{3}-[0-9]{7}-[0-9]{7} ). So, I have to place the order on the Amazon Store integration, and then copy/paste the tracking number into the Linnworks Store integration, which is a big waste of time. However, I have the Amazon order number in the Custom Field 1 section of the notes. Please add a feature where I can have the custom field be a order number reference for Amazon Buy Shipping. ... View more

Apologies if this suggestion has come in before, but I don't see it.  We are attempting to have our customer service reps use ShipStation now to form shipping quotes (instead of using individual shipping entity tools for that purpose).  Your Rate Browser works great for single packages, and easily allows for comparisons between our shipping accounts.  However, we often are dealing with shipments of several packages per order.  With most other such tools we have used, the user can enter in a multi-package shipment (including the parameters for each individual package).  And, ShipStation easily allows for this when making labels from a given order form.  Would it be possible to add that sort of functionality to your Rate Browser, so that a full shipping cost could be seen for a multi-box shipment? ... View more

Hello, Currently Shipstation does not offer Direct Signature or actual signature guarantee delivery with DHL Express integration. This means that for now, Electronic Signature is the only verifiable signature upon delivery and can be forged by delivery drivers so that they can drop off packages without signatures. We recently had a situation where a DHL driver delivered a package to a customer and signed off the Electronic Signature as "Front Door" and left the package on the front step of the customer, which led to the package being stolen. Versus if the package was signed for, this would not happen, and the package would be delivered a different day if the customer was not available.  This small addition would add a massive amount of security for our orders going forward as we generally ship high cost, handmade footwear and can't afford to lose out on packages to customers. Please consider this if possible! Thanks!  ... View more