ShipStation Community

Does anyone have any experience with SOS inventory? We currently are using SOS as our inventory control.  Our order come from Shopify and other marketplaces to our SOS and SOS send the order to Shipstation from our marketplaces. The problem is that is we directly link our Shopify to shipstation the order is duplicated in our SOS because SOS can’t send order updates back to Shopify.   Any help would be great on this. ... View more

We are currently having issues with XPO not being listed as the carrier in the drop down menu when we mark an order as shipped.  When we update to carrier to "other" and have it sent to the Marketplace (Amazon), it is having our shipments show invalid tracking on Amazon.  Amazon has XPO listed as carrier in their selection when updating tracking for an order. We are required not to use "other" when the carrier is listed in the drop down menu.  Please add XPO Logistics, Inc., in shipstation.  This would help with this issue greatly!   ... View more

Newly launched. Needs to be added to integrations. Already receiving orders but having to do all labels etc manually.  ... View more

I'd like to see a way to embed the branded tracking page in a tab on my customer dashboard so that customers can easily access the branded tracking page from their account page without having to search for the link. Or even just a universal url that leads to the branded tracking page where they can enter their tracking number.  ... View more

Probably like a few others on here. I currently sell in the UK and have a click & drop account. As most of my items are "small parcels" they tend to go Evri or RM.   There is however a massive opportunity for Shipstation (revenue) to capitalise on a really daft flaw in the RM system. As a small seller, you sign up for a Click & Drop account (these can't be integrated with shipstation) You sell more & realise what a time saver shipstation is You apply for an OBA from Royal Mail (you need to send minimum 1000 parcels a year) You then receive a quote from RM and see that as a business they charge you more than you pay click & drop (unless you are sending 10's of thousands of items) It would be great much like the UPS that has been added to get RM via shipstation. I appreciate that the way RM works there may be a fair amount of added complexity as they work on average weights rather than banded weights or volumetric weights per shipment such as other providers. On a very basic level I think a simple integration of the following service on 2kg and under could be a great addition (I'm sure from all the data you could see how many UK sellers are posting what sized items etc) Royal Mail 24 Royal Mail 48   Thanks ... View more

Would like to see the check our rates option available for Shift4 Stores. ... View more

We are using Cin7 to process orders before it goes to ShipStation in order to print the postage.   I want to print the packing slips from Cin7 in order to smooth process out. once the order is then picked via Cin7 and it send the order over to ShipStation to save paper, ShipStation should then recognise the transaction/order barcode in the scan to verify pack module.   So you would be able to scan the packing slip that Cin7 has generated. ... View more

Good Afternoon- I would like to request that you add the UPS Delivery Option "Direct Delivery Only" We are required to use that option for some of the items we ship & I'm sure you have other customers that would love to see this option as well. Thank you for your time & consideration! ... View more

A huge part of showing live rates to customers is for them to be able to see, in a transparent way how much shipping costs, especially compared to our free shipping tiers.    By default, shipstation seems to have opted to show only the cheapest rate to customers using because "similar options are available".   So, first of all, UPS Next Day Air is not a "similar option" to USPS.    Second of all, it is not up to *shipstation* to decide what our customer wants, it is up to our customer. Some people prefer UPS because they live in a rural area, some people need priority mail. Showing only one rate because someone at shipstation decided that is the only way it can be is not good for us our or customers. What is strangest about this is that it seems like someone worked to implement this and not give the option to turn it off.    Please allow us, the business owners to decide whether the true decision maker, the customer gets to decide what they prefer for live shipping rates. ... View more

Hello, we now need integration for some of our newer Amazon stores for Sweden, Singapore, etc.  Shipstation doesn't have these Amazon countries integrated yet.  Has anyone successfully made a custom connection to any of these other Amazon marketplaces? If so, how did you do it? ... View more

Hello Team ShipStation, I am Pragnesh from Cirkle Studio PVT LTD we're Shopify apps developers. Our apps help Shopify merchants to grow more. We know you're a top notch shipping software. So many shopify ecommerce business owners choose you for a courier partner. I'm reaching out to you: Integration ShipStation Shopify app with our  Shipzip - Shipping Rate  Shopify app  for a better customer experience. Our app best fits your clients needs. Your customers are facing a lot of shipping rate issues on Shopify. Our app solves all of these issues, Our integration adds some starts to your branding + you will get more clients from our site. What we solves : - advance shipping rate , ex: rate by product, client, location & more - Zip code wise shipping rate - Shipping rate calculator - Advance shipping rules - Multi origin shipping solution - Store pickup - Delivery date App Link - https://apps.shopify.com/shipping-based-on-zipcode If you're interested let me know, we can start further discussions. Thank You  Pragnesh Patel ... View more

Amazon Buy shipping needs normal Royal mail Large Letter [non Tracked] ... View more

As of the end of September, Royal Mail changed their terms so they they are allowed to leave a parcel in a safe place at their discretion. In practice their postmen were already doing this frequently so the main effect of this change was to shift liability in the event of theft from Royal Mail to the shipper. We've just had our first customer complaint which we can't get compensation for.   In the long run I am sure this will result in many more parcels going missing entirely as Royal Mail personnel know there will be no comeback. This will result in more complaints and more cost for us, as well as an incentive to use other carriers instead.   But this makes it all the more important for customers to be able to specify a safeplace location and this is something we have to copy manually from a custom field into the Royal Mail safeplace field. I would very much like this to be possible automatically.   I am probably going to trial reverse safeplace messages like "There is no safeplace. Do not leave unattended!" if the customer does not specify one. ... View more

  I have faced an issue with Amazon customized orders. In the past, when an Amazon customer placed an order with customized details, then In shipstation it comes in the form of a URL in the item description and when we open the URL some files are downloaded. These files contain customized details of the Amazon customer that are also present but now we are unable to receive such a URL with customization details.   Please add this feature again because it makes our work easy and saves a lot of time.   Thanks ... View more

I currently use woocommerce with Shipstation and from time to time I have to refund an order.  Whenever I do this, I then have to Cancel the order in ShipStation.   It would be good if I could set status filters in ShipStation where I only pull in certain status types that way when the status changes from Processing to Refunded, the Refunded would not appear in my awaiting queue. ... View more

It would be amazing if the Unleashed Integration could be made available to those who use Unleashed as their inventory management system in North America. Currently, I am told that the integration is only available to those located in The United Kingdom and Australia. I am unsure as to how much additional work it would take to unlock this integration for those located in North America but I assume it would be much easier than starting from scratch. ... View more

Hello! I was advised to share this here after chatting with Ship Station support.   When we get orders that have gift notes, the note appears in the Customer field with some other data. We then have to copy and paste the gift note into the This is a Gift field. Is there a way to make that gift note text go directly into the This is a Gift field?   Thank you! ... View more

It would be helpful if the system allowed you to configure stores in a way that allows the orders that come into ShipStation and pass to SKUVault to be set up in SKUVault as transfer orders. This would enable better management of 940 orders (warehouse stock orders) that come in and you still need to track ownership of the inventory held by your distributor. ... View more

The problem here is that Shipstation is not updating Shopify in a proper way so that Shopify can send additional ship notifications to customers on new shipments beyond the original shipment. Meaning: 1. if a label is voided, not only does the customer not get a notification that the label was voided, but they don't get a notification of the new label's tracking number; and 2. if no label is voided but a new label is created (example, sending a new shipment for a replacement item sent out due to damage upon delivery or defect or lost in shipping, etc.), then same problem as #1.    This can't be the way the integration to Shopify was designed. This is completely unacceptable and makes Shipstation and Shopify unusable together. We are getting massive numbers of customer service emails with confusion as to why their tracking numbers are showing canceled because they aren't getting the new tracking notifications on the new labels.    Shopify has confirmed that in these two scenarios mentioned above, Shipstation is sending the new tracking details to the notes section of the order in Shopify, which does not send notifications to the customer from Shopify's end. The data needs to be sent to the order level, the same level that Shipstation sends the original tracking info to. It just needs to go to the same place every time so that Shopify is able to notify the customer of all new updates.    This is business critical. Shipstation to Shopify integration is unusable without this.    Thomas ... View more