ShipStation Community

First off I'd like to say thank you to my support rep, he was able to help me understand what was going on. Second I want to request that ShipStation integrates EDI into their customs documentation. I couldn't for the life of me understand why Shipstation Carrier Services internal UPS account does NOT use EDI, while a manually installed External Third Party UPS "Other" carrier service WILL use EDI as it should. This is 2021 and EDI has been around for 50 years. Every major business/company has at some point used EDI to transmit their information back and forth. I know I am not the FIRST person to want the internal UPS account to EDI send customs documentation, so I don't have to print the physical copies and affix them in the clear plastic pouch to the box every time I ship to Canada. No. That's not a good decision for me. We need EDI for customs documents on the internal UPS account via Shipstation Carrier Services. It's too late in the game to be asking for this... please make it happen. ... View more

create a notification when store or marketplace errors out email or something,  ... View more

Im now having to pay for my UPS account to connect as a carrier just to be able to 3rd party bill. Would be nice to have that as an option with the shipstation UPS account. ... View more

It would be an enormous benefit to allow 3rd party shipping from shipstation instead of linked carriers. ... View more

We are currently using ShipStation UPS account, however when we used to use our own, we would get emails throughout the day when there was a delivery exception notice from UPS about a package. They would allow us to log in and make any corrections instead of having the package shipped back to us. This allows for less customer abrasion if they forgot to provide a space, building, or apartment number.  ... View more

Allow users to select a UPS Call Tag when processing a return. These are for returns that were sent to a old address or wrong address. UPS will make 3 attempts to pick up for a fee. This is a function that we had when we were using WorldShip before moving over to ShipStation.  ... View more

Its come to my attention that live checkout rates displayed to customers is based on the weight of the products and that it does not take dimensions into consideration. For example, if product A weighs 5lbs w/dims of 5x5x5 & product B weighs 5lbs w/dims of 12x12x6 then they will not cost the same amount in shipping and will not go in the same package. Yet, how it stands now with the shipstation live checkout, they will cost the same to ship. Please advise ... View more

Hello, Currently if you have multiple accounts from the same carrier GetRate only calls the default account using carriercode - please allow calling GetRate by accountNumber, nickname or shippingProviderId to allow rating multiple accounts added from the same carrier. Thanks! ... View more

GLS is newly integrated to Shisptation which is a good thing for us. However, due to the high lever of parcels we are shipping using this carrier, there need to be an "End of day form" available for this carrier, as is it for all (or almost all) the other carriers. After talking to GLS, they say they do not understand why it hasn't been developed at the same time as the integration, since it is a necessary step when shipping using their service. Please have this resolved ASAP, as right now the message error "The carrier does not support creating manifest. (404, ad50a618-3dd4-4a2e-8b0e-3f7a3096c941)" Thank you in advance, Regards, The Elite Tools Team ... View more

It would be amazing if the Unleashed Integration could be made available to those who use Unleashed as their inventory management system in North America. Currently, I am told that the integration is only available to those located in The United Kingdom and Australia. I am unsure as to how much additional work it would take to unlock this integration for those located in North America but I assume it would be much easier than starting from scratch. ... View more

I was directed to put in a feature request here, but I believe this is a bug. With the new FedEx International Connect Plus service, I am unable to ship multiple packages under one shipment. This works fine with International Priority and Economy, and I confirmed by getting a quote directly on the FedEx site that multiple packages can be shipped (and it is cheaper than sending them separately).  There is simply no option for multiple packages.  ... View more

As it stands now, we have to do periodic syncs against shipstation for up-to-date order information for our internal picking system.  With the discovery of webhooks, I was hoping to eliminate or at least reduce the frequency of the syncs.  But current webhook events only offer new orders, so it doesn't fulfill our need.   Can we please get an order updated event for the webhooks so we can reduce our dependency on syncs against the api? ... View more

Apologies if this suggestion has come in before, but I don't see it.  We are attempting to have our customer service reps use ShipStation now to form shipping quotes (instead of using individual shipping entity tools for that purpose).  Your Rate Browser works great for single packages, and easily allows for comparisons between our shipping accounts.  However, we often are dealing with shipments of several packages per order.  With most other such tools we have used, the user can enter in a multi-package shipment (including the parameters for each individual package).  And, ShipStation easily allows for this when making labels from a given order form.  Would it be possible to add that sort of functionality to your Rate Browser, so that a full shipping cost could be seen for a multi-box shipment? ... View more

Shopify natively allows the administrator to set up what dimensions will be used in shipping. However, when using ShipStation integration to receive calculated rates, SS does not take the dimensions data and instead just applies a 1x1x1 to provide Shopify the rates. This returns inaccurate rates in some circumstances where dimensional weight is a factor. The dimensional data is is there on Shopify, but through a conversation in support chat with both Shopify and SS I learned that ShipStation is not currently set up to handle that data. It would be great if that connection could be made.   This makes a great deal of difference when talking about Dimension Weight and its impact on 2nd day air / next day air service levels. The band-aid solution is to go into SS settings for the selling channel and set a % modifier to adjust the price that SS sends to Shopify. I personally ran some tests and used data sets to come up with a good % adjustment for my store; this solution was pretty accurate with a slight margin for error.   But I find the lack of this feature disappointing. The idea of integrating ShipStation with Shopify and enabling Calculated Rates is to get accurate rates. Which, they are accurate for lots of circumstances... just not all. And a major loss of accuracy is due to 3 simple data points: L, W, H. Seems if this data connection is already setup to pass information back and forth, couldn't those be part of it as well? The goal is to get accurate rates, not sure why they were ever left off. ... View more

USPS has started New Service  USPS Connect™   Ship station still behind and has no option for us to use it. IT IS very cost efficient, One has to go to USPS directly to print the shipping..     Any change your team is working on it already or can WORK on it    thank you    ... View more

Show multiple carrier rates in Shopify I was thrilled to find that ShipStation can pass rates through to my new Shopify store (migrating from BigCommerce). Flawless setup. Simple. Smooth. Powerful . . .   Until I found that ShipStation chooses the "best" option and only shows one option.   This was an absolute game-changer and we cannot use this integration at all after finding this. What looked to be perfect had a truly fatal flaw.   See, we NEED to show multiple options. For example:   Sometimes people need to use FedEx, because USPS isn't reliable in their area. (USPS will be cheaper and will be the only option shown.) International customers will choose a much more expensive FedEx option over the impossibly-slow and unreliable USPS at least 80% of the time. (USPS will be much cheaper and will be the only option shown.) FedEx and DHL are very similarly priced, but our customers want options! (Either could win out on any order but only one will be shown.)   So this integration will not work at all. Unfortunately, we went from the mountaintop to the valley today thinking that ShipStation would be a fantastic solution to realizing that is is completely unusable. 😢   Surely I cannot be the only person out there with customers who want (need) OPTIONS, not just the cheapest method. ... View more

Hello,   I am requesting an improvement to the integration with FedEx for international shipments. Currently, there are only two options for the "Terms of Sale" field, also called "Incoterms", on the commercial invoice: DDP and DDU. However, there are many other Terms of Sale available if one goes directly through the FedEx website of FedEx ShipManager. For some reason, when mapping that field to their app, ShipStation did not pull all the available options over.   Additionally, DDU is an expired term of sale. It was replaced by DAP in 2010, so an update is also needed there.   Spencer ... View more

Hello,   I was asking one of your Enterprise customer service professionals about any type of integration with Microsoft Dynamics and they said not at this time.  I think this would be a great project to implement if shipstation is interested in continuing to provide great service to their customers.  We are about ready to implement Dynamics and may have to switch shipping services or hope our 3rd party integrator can develop some software at not too high a cost to work with your software.  Thanks for listening.   Murray Slenn Bug-A-Salt / Skell, Inc murray@bugasalt.com ... View more

Please provide integration for one or more last mile delivery applications like Circuit. Our company has our own drivers making local deliveries and we want to use a last mile delivery application to manage those shipments. ... View more