ShipStation Community

It would be great if you could provide live shipping rates on Big Commerce UK websites. I know this is a feature for US websites and it should come as a feature for UK companies. The features should already be there and it improves customer satisfaction to choose their own service of delivery. ... View more

Hi, Please add Amazon.pl too. This is an important marketplace too.  Thanks ... View more

Since we found out that shipstation did have an integration for Sendle, we noticed that the rates (which are connected to our sendle API) are constantly being 'booked' at the next highest rate (weight) and size.  Which means we have to back track in to sendle, cancel the shipstation order, and rebook the shipment in sendle.  We have probably lost a few hundred $$ before we figured out this was happening.  You guys say the data is coming from sendle, sendle says they're sending the right data.  When every penny counts, this has been a brutal holiday shopping snafu. I've had a ticket in since 12/6 with no updates or communication.  ... View more

Hi About 10 - 15 percent of shipments sent via Royal Mail fail to produce a label due to the length of the address line field.  Most of the addresses are being fulfilled by either our own website that uses Goole Address lookup add in or manually by the customer.  The maximum for the google tool, the website manually entry form and the ERP (NetSuite) is set longer.  Some carriers allow for these address but Royal Mail's limit is 35 characters.  Would it be possible to have an option to allow Shipstation to truncate the address line 1 and  2 down to 35 characters. This would vastly speed up out shipping process as we despatch 1000 to 3000 Royal Mail parcels a day at peak   Kind Regards We ship 1000 to 2000 parcels ... View more

please develop API from Booqable (product rentals software) to Shipstation to mail rental equipment.  https://booqable.com/ ... View more

Hi there, It would be very useful to have the gift message field imported/displayed on our despatch notes from Shopify. We don't want these on the address label as they are private. It would also be very useful to have the delivery instructions supplied by customers who have selected local delivery  at the shopify check displayed on our custom local delivery address label.   Thanks very much, Em ... View more

We really need to be able to ship our subscription using a poly bag type of package on DHL. It greatly reduces the cost of shipping an 8 oz box internationally. ... View more

When a discount is applied to the shipping cost it is not reflected in the data coming through to ShipStation, so it appears that the customer paid for shipping. This makes any analytics inaccurate. It would be helpful for the shipping discount to be reflected so that the analysis is accurate. ... View more

I have four shipping options available on my wix store. I need the ability to display all four regardless of similar rates. (i.e. next day and next day before 10am) I have been told this is not doable with the current UI. This is a feature we need asap. ... View more

We currently send via Transglobal (which doesn't integrate with SS) and can send a small 500g parcel to US tracked for GBP6 plus a DPD pickup charge of GBP8 that covers all parcels in that batch. Royal Mail tracked is 20GBP and Evri is 10GBP or so. So we would like to ask that you incorporate Evri international options (especially since DPD doesn't cover US either). Thanks! ... View more

Parcelforce offer Age Verification service on their Express24 shipping. Instructions are printed on the shipping label so that drivers know they must ask the recipient for photo ID. The only confirmation option currently showing on ShipStation is "Signature". Until the "Age verfication" option is added, I cannot use Shipstation for my business. ... View more

About 30% of our orders are split and shipped from different warehouses.  But Branded Return Portal does not allow customers to put their "order #" and "zip code" and self-service create a return label. This is a big drawback and makes shipstation return portal not very helpful to us. I would suggest allowing split shipments to use Branded Returns. ... View more

At the moment all labels created through Shipstation DO NOT appear in Shipment History on UPS.com. This means we do not have the ability to edit orders once they are in transit, eg change address, return to sender, lodge enquiry. It would be helpful to have an integration that provides UPS.com with all shipment history.  ... View more

Could you integrate the use of Amazon transparency codes for amazon shipments? I sell another vendor's products and thus for all amazon orders of those products I have to go into Amazon to enter the transparency code provided by the OEM vender at the time of shipment in order to properly get paid by amazon. it is possible that an order may require more than one code if more than one item ordered that requires a code.    also i tried to upload a picture of the shipping screen on amazon but your system says permission denied so could not upload a photo under "cover photo" here. ... View more

If Shipstation is truly integrated with BigCommerce, any updates made in big commerce (address changes to the order, additions to the order, product UPC updates, product warehouse locations, etc) would translate in to shipstation.  The One and Done data transfer is time consuming, and to update things in bigcommerce and then to go back and duplicate those updates in shipstation is a pain.  ... View more

Does anyone have any experience with SOS inventory? We currently are using SOS as our inventory control.  Our order come from Shopify and other marketplaces to our SOS and SOS send the order to Shipstation from our marketplaces. The problem is that is we directly link our Shopify to shipstation the order is duplicated in our SOS because SOS can’t send order updates back to Shopify.   Any help would be great on this. ... View more

We are currently having issues with XPO not being listed as the carrier in the drop down menu when we mark an order as shipped.  When we update to carrier to "other" and have it sent to the Marketplace (Amazon), it is having our shipments show invalid tracking on Amazon.  Amazon has XPO listed as carrier in their selection when updating tracking for an order. We are required not to use "other" when the carrier is listed in the drop down menu.  Please add XPO Logistics, Inc., in shipstation.  This would help with this issue greatly!   ... View more

I'd like to see a way to embed the branded tracking page in a tab on my customer dashboard so that customers can easily access the branded tracking page from their account page without having to search for the link. Or even just a universal url that leads to the branded tracking page where they can enter their tracking number.  ... View more

We are using Cin7 to process orders before it goes to ShipStation in order to print the postage.   I want to print the packing slips from Cin7 in order to smooth process out. once the order is then picked via Cin7 and it send the order over to ShipStation to save paper, ShipStation should then recognise the transaction/order barcode in the scan to verify pack module.   So you would be able to scan the packing slip that Cin7 has generated. ... View more