ShipStation Community

When a shipment is completed it sends to our store details about the shipment, works great. One thing we just found is that if we print labels for the day ahead, our system sends out an email for today's date. I checked our code and found that we're saving the ship_date as today's date because it’s not available in your post to us. Your system does not send us the date of the shipment, it just sends the details, below, so we don't know when it will ship.   Can you add the ship_date field to your post to us please? I do see that it's saved on the shipment.   For example, on this one, we printed the label on 4/28/2022 and it posted to our system on 4/28/2022, so we marked it shipped on 4/28/2022, but really it doesn't ship until 4/29/2022 as shown on your system under shipment 1   array ( 'SS-UserName' => 'abc', 'SS-Password' => 'xyz', 'action' => 'shipnotify', 'order_number' => '12345', 'carrier' => 'UPS', 'service' => 'UPS® Ground', 'tracking_number' => '1Z1111111111111', ) ... View more

Currently it requires an admin to edit Carrier options. We do not normally allow overnight shipping and because of the extreme difference in price from ground to over-night air we typically have the option turned off so none of our shippers can accidently use it. There are occasions when we get a customer call and they are willing to pay for the overnight shipping, however, the only users that can make this change to the services of a carrier are admin users. Which means that I have to allow users a lot more access than I would like just so they can flip that switch in the carrier options.   Notes: These are carriers that are already set up, you're just changing allowed services of that carrier. ... View more

Woocommerce is my only selling channel. My warehouse uses "Warehouse Location" on the pick list the fulfill orders. When new products are created in ShipStation through the order process on my site, it would be great if we could map a field from Woo directly to the Warehouse Location in ShipStation so we didn't have manually update it each time a new product is created. ... View more

Anyone know if there is a way that ship station can show delivery status for orders pulled over from Amazon?  I am told they can't pull this via the API.    Anyone else want this feature?   Thanks Jeff ... View more

When I change a status to Completed in Big Commerce an email is automatically sent to the customer. I would like Ship Station to trigger a status change at Big Commerce when Ship Station is notified of a delivery. The reason for this is to let customers know right away that a delivery is made which I hope would reduce the potential of theft.   For this to work, Ship Station would have to check more often for a delivery notice. ... View more

The requests I have made are not requests that need intimate knowledge.  Example: Backups.  ShipStation does not provide backup services, nor are there partners/vendors with direct backup solutions.  I was told to bring this up on the community page.   ... View more

Could you add "Old Dominion Trucking Company" to the list of carriers.  We use them for 95% of our large orders and not having them on the list hurts when customers are unable to track their orders. We have to use the "other" field and that does not give customers a direct link to track their shipment, and it confuses some customers which causes additional work for our customer service department.    Thank you, Dusty ... View more

I would really like to see the custom ShipStation tracking pages be able to be done by a certain store name/tracking number for the link, instead of random characters.  This way you could have your store itself link to these tracking pages.  For example when someone goes to their orders and clicks the tracking number link, it could bring them to the ShipStation tracking page! ... View more

Nexternal/Truecommerce  is a very popular choice for processing company website orders. I wish there was a way to import the orders into shipstation from my website. Never get a lot of orders but would help remove the possibility of typing in something wrong on the order ... View more

As a current state (ShipStation Help link), the BigCommerce to ShipStation integration does not identify gift orders. The gift message from BigCommerce do appear as a customer note on ShipStation via the integration but the Gift flag isn't set. Further, BigCommerce supports gift wrapping (BigCommerce link) individual products natively and unfortunately we are unable to utilize this feature of BigCommerce as we do not have a way to identify the information utilizing the ShipStation platform. As an enterprise customer, the limitations should be lifted soon so that we can better serve consumers within ShipStation. Any chance we can get some attention on this @Moderator-Davis ? ... View more

Please consider adding this FedEx option to your carriers setup. ... View more

Amazon ASIN column not found ... View more

I would like ShipStation to add a feature where I can type in a reference code during the process of label creation, something along the lines of "PO 100205" or "T-Shirts for Client"... then the reference code pull through to the UPS bill so that we can allocate charges appropriately. ... View more

Hi Is the VirtueMart integration is possible with the shipstation ... View more

Good morning! it would be great if you could integrate FedEx SameDay City Services. we are very interested in adding this to our shipping offers but can't as it is not integrating with Shipstation Thanks!  ... View more

In 2016 StackCommerce took my product viral to the tune of 3 million in sales and 37 million views on our launch video. I now have a new product and am very hesitant to put it on Stack, because if it goes viral, I will have no integration to ship station  and will have to manually input shipping addresses like i am doing now.   Jeff ... View more

Electronic/Paperless customs submission for Puralator ... View more

Not much to explain except it's unreal that I can't call custom packages.  ... View more

Checkout integration only shows the lowest prices. My customers do not have a choice to choose, for example, UPS 3 day over Priority mail as the shipstation integration only shows the lowest price. This is ridiculous. In particular, my international customers are concerned mainly with customs, and some prefer UPS while others prefer USPS. They are only given the choice of whichever service is lower. I find it difficult to believe that a service with excellent cutting edge features offers such limited customer choices. This is further difficult to understand because on the admin end, I can choose to send the package via any carrier and service. ... View more