ShipStation Community

We are looking for a feature in ShipStation to be able to calculate the package dimensions within the custom packages that we have set. Ultimately I think it would be helpful to have a way to include the package dimensions either on the packing slip OR the scan to verify and print screen based on the cubic calculation. We get a lot of multi-sku and multi-quantity orders so the product defaults don't help us as much as we would like. Does anyone have suggestions on how to accomplish this given the current ShipStation parameters?   ... View more

When having multiple ship from locations it would be wonderful to be able to set the ship from to be where the item exists not just where the order is from. This would be wonderful as it would reduce shipping needed to send one item from a warehouse to another to be shipped from the same location, as well as it would reduce wasted time spent looking for an item that does not exist in that warehouse. ... View more

It would be so helpful to us to have the ability to work with batches in the ShipStation mobile app. Just like the filter for  stores, a filter for batches would be a great addition.   Thanks ... View more

Hello developers. Most of our customers submit orders using a purchasing department with terms. This purchasing department needs to know that it was processed, fulfilled, and shipped. Also, the person requesting the order needs to be notified. Then, their receiving department needs to be notified so that they are anticipating the order. Last, their Accounts payable department needs to know when it was delivered so they can pay.  There needs to be up to 4 email addresses that must be notified of the ship station email that's sent out when printing a label and then delivered. Could we please be allowed to add these emails to the contact area so we can add as many people as necessary who must receive notification of these shipments? This is a manual process right now, as I am forwarding notifications to each person individually (a huge reason we use shipstation is for the automation).    Thanks,  Pete ... View more

When combined orders are exported, the order numbers for the multiple shipments all export under one order number. This is true for both Orders exports and Shipments exports.   ... View more

Hello Shipstation, The vast majority of our products are multiple packages. The functionality that you have already implemented of saving the information of multiple packages in Package Set is amazing. It is one of the biggest benefits for our operations. My only suggestion is to create the possibility of including this Package Set in the automation rules. Currently it is possible to create automation rules only for single boxes (not Package Set). Please help me 🙂 ... View more

My customers address and error messages are truncated. If the left side would collapse or disappear (info there is useless to me), then I could have larger text viewing and see the entire address and entire error message for unvalidated addresses. Get rid of the hard code that makes this useless info appear, and usefull address info truncated. ... View more

It would be nice to have our products dimension included when we do a split order.   When we have multiple products included in one order, we need to split the order for the shipping and we need to add manually the size of the each item even if the product created in ShipStation already includes size.  This adds time to our order processing as we need to look up each item and fill the dimensions manually.   We hope this can be improved!   Thank you for your time ... View more

It would be great if the returns portal could be setup for the UK with more control over return rules etc.    I'm currently looking at Aftership and that features a lot of what we need to see from Shipstation in regards to settings, automations and email customisation.    I want to be able to offer paid labels for some returns for example, faulty items. But also provide basic return information for normal returns that we don't want to cover the cost for.    Even just the fact that the returns portal asked for zip code and not postal code is something that should also change.  ... View more

Please could you add APC Overnight as a courier option in the UK.   We switch from other courier to APC Overnight. ... View more

When you put an order in and you are manually entering the order. It rearranges the items once you save so they do not go in the order you put them in. When double checking to make sure everything is correct from looking at the PO or Invoice it is hard to do. Before in the "old format" when you put an item in and the order you put it in, it stays that way. Please fix or help!    ... View more

I've been dealing with a problem where I cannot clear the checkboxes in some cases.  Here's how I replicate it: In the list of orders, check the box next to an order Click the order number to pop up the order details Close the order details window Click the checked box.  The check does not clear. Does anyone else see this?  I submitted a case to Shipstation support, never heard back from them, and the case was marked as "Solved" despite receiving no communication and the bug not being, you know, fixed. ... View more

A customer has placed an order for two items.  I was able to ship one and the other is on backorder.  When the second order is ready it needs to ship to a different address.  However, there is only one address on the order that is shared by both shipments.  How can I change the address for just the second shipment without affecting the first shipment? ... View more

So I am testing shipstation to send our store orders to Amazon for Fulfillment. Let's say I have 100 units of SKU A at Amazon warehouse I have sold 1 unit of SKU B on my site      SKU B is just a set of 4 units SKU A.      So when I sell SKU B I need to created MCF order with 4 units SKU A.   Is there any way to have automatic workflow for that?   ... View more

shipstation should alert us when a duplicate order is entered.  ... View more

Our company has over 300 retail stores, each of which list their own products on our website & individually manage their own orders in Shipstation.   With that in mind, each store is set up with its own 'Carrier account' in Shipstation, so that they may be individually charged for generated postage labels. Their carrier account is assigned to 'their orders' by way of an automation rule.   When navigating to a Shipped order and clicking 'Create Another Shipment', the applied 'Shipping(Carrier) Account' reverts back to our default carrier account. Reprocessing the automation rules corrects this, however I would sooner that 'Create Another Shipment' uses the original shipment data for the new one - instead of reverting back to various defaults that may be in place.. Just to more easily ensure that the correct carrier account is being charged for postage label generation. ... View more

In V2, I was able to press first letter to quick select when choosing tags, and now in V3 I need to scroll through and click to select. For example, in V2, after confirming everything I would add a tag with "Ready to Ship" by clicking on "Edit Tags"  and press "r". Now, after pressing edit, I need to scroll through 15 tags before I see what I need. My temporary solution is to make it "A) Ready to Ship" so it appears on top. However it's not idea, because that means something else gets squeeze to the bottom.   I'm sure a lot of people uses tags like me, and adding quick select can greatly improve our efficiency. Better yet, a short cut to bring up tag selection or binding shortcut to would even be better. ... View more

When you hit SHIPMENTS, it no longer displays the orders in chronological order.    It sorts by date correctly, but within the date it is sorted backwards.    Example of current sorting:   6/14 - Order 3 (shipped 9am) 6/14 - Order 4 (shipped 10am) 6/14 - Order 5 (shipped 11am) <-- last shipment 6/13 - Order 1 (shipped 9am) 6/13 - Order 2 (shipped 10am)   Order 5 should be at the very top was it was in V2.   I often have to reprint labels and would appreciate if the last order I created is at the very top, easy to find.    ... View more

Products can have long technical names marketed and sold to customers but internally they can be known as something different or as an acronym. I'd like to be able to have a product "nickname" field to input on the product details page and be able to view it on the order list and packing slip. This way, internally we see the shorter product name, but externally to customers, they see the full marketed name.  ... View more