ShipStation Community

We use our order # field for carton id numbers which is causing issues with each box being seen as an individual shipment vs. all boxes being a part of one shipment.  The ability to change that mapping would be very helpful. ... View more

We have a printer with multiple tray options It would be great to be able to choose paper type and allow the printer (HP M455) to select the correct tray for Labels, and for Packing slips (plain paper) Sending the "paper type" or "Tray number" in the requests would help have multiple printers, and options available so failure of a single printer would minimize downtime when having 2 identical printers with equal supply setups.  Especially in a busy warehouse. ... View more

I think it would be helpful on the Print Preview page to have a collate/non collate option. I really like having the two per page option that is great. However I print (2) ea. of my packing slips. One of course goes inside the box. The other I cutout the ship to as a temporary label after sealing the box.  When I print my actual mailing label this process confirms it is applied to the correct box. Default seems to be to collate only. So I have to reshuffle all my packing slips to pair them up before cutting them in half. It would help my work flow tremendously if on the Print Preview page I could click on collate or non collate. Thanks for your consideration Dan ... View more

Please could you expand the available [Field Replacements] to include each separate address element (line 1,2,3, city, postcode, country...), or even every separate input field for an order, and correctly document a complete list? While creating a custom packing slip, I've found that the documentation of available [Field Replacements] is incomplete. Eg. Using [Recipient Postal Code] or [Recipient City] both correctly return these sections of address data, despite not existing in documentation. I want to get each line of the address printed as its own field replacement, and have found undocumented field replacements that function to provide all but the "recipient address line x" lines and the full name of the country, mostly by checking the names of the input fields in ShipStation's browser source code and guessing the format of the required field replacement based on similar documented ones. I've since been told that the ones I can't find easily don't exist - but I've got myself into the difficult position of not fully trusting the support team's statement, as they didn't know about the fields I found before getting stuck. ... View more

I just updated to ShipStation Connect version 4.5.0 and it is good so far, but whenever I launch the app it forces me to login.  I am sure I'm not the only one who doesn't have multiple employees and would like the 'remember me' setting!  I don't want to have to log in every time I use ShipStation.   ShipStation is great but please don't forget the small companies who don't need so many user settings...many of us are sole owners who want to use the app. without all the login rigor.  Thank you for considering my request! ... View more

I am seeking information on how to add my warehouse layout to Shipstation. Specifically, I want to ensure that when my warehouse team prints out packing slips, the products are arranged in the most efficient order based on the layout of our warehouse and the products listed on the packing slip. This will help streamline our packing process and improve overall efficiency. Do you happen to know if this is possible and, if so, how I can go about doing it? Thank you in advance for any assistance you can provide. ... View more

We'd like the ability to upload documents to our international shipments that could transmit as ETD. This would allow us to include an itemized commercial invoice with a shipment. Carriers have this feature on their own websites. It would be great if Ship Station would also support this feature. ... View more

I am looking for the ability to create/customize packing slip layouts.  We are currently doing 80% of our shipping in ShipStation but still have to pay for and maintain our legacy shipping system because the remaining 20% of our orders are not able to be printed in ShipStation.  This is due to them printing on a customized, integrated packing slip.  The integrated packing slip is 8.5" x 14" and the bottom portion of the packing slip includes a place for the 4"x6" shipping label, as well as 10 smaller labels that contain customer and order specific information.  We physically apply these smaller labels to our product prior to shipping.   Screenshots below show the entire integrated packing slip, as well as a detailed view of the bottom portion. I would like to be able to migrate 100% of my business to ShipStation but I cannot do that until I have this addressed.   ... View more

I usually prepare my shipments before sticking on the labels, and handwrite the name of the client so I know which label is for which package.  Frustratingly its not possible to print the packing slip before the label, which causes issues with my workflow as I cant seal the packages ready for the label to be affixed.  As a result I resort to printing the packing slip via ebay. Would it be possible to allow the packing slip to be printed despite no label being printed (yet)?? ... View more

It would be extremely helpful if shipment notification emails could be sent when creating a quick label, not just with automated orders through a store.  In addition to automated order labels, our business utilizes the rate calculator to create quick labels quite often. There is a field to input the recipients email address, but there is no way for the recipient to receive a shipment notification email. This seems like an easy function to add as and would be incredibly beneficial.  ... View more

It would be a great idea if we had the ability to customize the Order Summary Report template, and rename it just like we can do so with Shipping Templates.  For example, the Order Summary Report is condensed and organized vertically and is really a great template to use for a warehouse to pick/pack items quickly.  Leaving the standard Order Summary Report is fine whereas it useful as-is for many people/companies.  But what I would do is eliminate the pricing, enlarge the font size of the Qty, rename the "Record #" to be "Order #," and increase the font size of the "Order #."  I would also add a "Due Date" to let me warehouse know when we expect to size this order and I would also add a section as to how it will ship (UPS, Fedex, Palletize, Crate, etc). ... View more

Seems that being able to select printing on a Standard #10 Business Envelope (4.125 x 9.5) should be an option.   ... View more

Currently, shipstation users are only able to customise their packing slips, however, i believe many of us would greatly benefit from the ability to customise other documents such as the Order Summaries, or even the Pick List.  Different companies will always have differing workflows. Adding the ability to customise more documents will allow many companies to become more efficient when using shipstation, without changing their workflow to line up with shipstations features.  For example, our fulfilment team picks items per order, which means that using the Pick List to give our team a document that contains the warehouse location is not useful, as it cannot be sorted so that it displays per order, but we cannot add the warehouse location onto our order summary document. This leaves us with one option... printing packing slips for each order that needs picking, as it is the only document that can be customised, and have the location added to it. Therefore, if we could simply add location information into Order Summary, our team would have a much more efficient time picking items in the warehouse. ... View more

Currently, the pick list has 4 options under the 'Summarize by' dropdown: SKU and Name; SKU; Name, and Do Not Summarize items (list items individually). All of these sorting options are base in product info. I propose that a new option gets added that allows you to sort the Pick List into Orders, rather than items. This is the same sorting option we see on the Order Summary, where we can ' Sort Orders by'. This would allow a warehouse team to pick by orders rather than by item, which in our case is more efficient than the other way around.  Please consider adding the 'Sort Orders by' option to the Pick List Document Options.     ... View more

It would be helpful to have Ship Station print the shipping label to one printer and the packing slip to another printer at the same time.   ... View more

 When configuring multi-package shipments, why can't I customize the SKU that will come out on each different label of the shipment?  Having each label of my multi-package shipment come out with the same SKU doesn't help our fulfillment process out at all.     ... View more

I used to use a program called Shipworks, when I printed my shipping label to my thermal zebra printer, it automatically printed off the packing list/customer invoice. Can this please be done, it saves alot of time. ... View more

Our workflow requires 2 copies of the packing slip since one goes in the box with the shipment and the other is used for billing.  Please add configuration of the number of copies of the packing slip that will be printed through ShipStation Connect by default. ... View more

In printing setup, it would be awesome to have the option to set a printer and printer settings for a gift note, separate from the packing slip.   This would allow you to have special gift note cards you can print onto. ... View more