ShipStation Community

Parcel force has the ability to have custom messages on the label, this is to allow customers to add delivery instruction for example leave in porch or leave with neighbour. Currently although Parcelforce allows this Shipstation have not integrated this to be available, for us we are having to manually add the delivery messages on the label which is very time consuming. Would it be possible to please add the custom message functionality to the parcelforce labels ... View more

Our system was, we printed out picking slips and once the item is picked and placed in a box, it would go to the shipping center in the warehouse. Then our team would create a label and put it on the box, but attached to the label would be a receipt including the tracking number and the shipping cost, which we would attach to our picking slip. Now with ShipStation they dont give you an option to print that additional receipt. I would love it if ShipStation could add this to there software. This receipt makes everything so much easier.  ... View more

Most of our orders ship in multiple packages. It would be wonderful if we could have the package description on the bottom of each shipping label, nice and large. Otherwise, we are forced to hand-write this on each label, making the process less accurate and more tedious. Our warehouse workers need to know which label goes to which box, so this is crucial to our efficiency and accuracy.   Print "Description" on each label ... View more

V3 is missing functionality from V2 to print batches and mark them printed directly from the processed batches list. We process batches in one physical location and then print them and track the print status in another physical location. V2 works great because we have a list of processed batches and can print them and mark them printed easily from the processed list. V3 is missing the options to print various documents for a batch from the batch list page - V3 is also missing a column for the printed date.         ... View more

I have been trying to get this to be a thing for a long time and no such luck. It appears that you have to be a silver member which costs $20 more a month than my current bronze package for a simple a feature. As it stands now you cant change the packing slip to remove the coupon codes my customers use. I have contemplated leaving shipstation for the fact of this but have stayed because of the scan feature only. When a customer orders and uses a coupon code and I send it as a gift it doesn't look appealing that the customer used a coupon code to buy them a gift. Using a sharpie marker is unattractive to black out a code that can be removed by upgrading my plan. I ship 300 packages a month I don't need silver and to pay $20 to remove a simple aspect that is clearly doable is a ridiculous to me. Im not asking for a lot of features on the packing slip just a simple removal of something that shouldn't even be there in the first place. ... View more

that will be great if I can send the  QR codes for scanning at USPS offices for  customers without printer.                ... View more

Instead of the GLOBAL packing slip settings.... Within the store setup, I would like to choose my packing slip type, size, or NO PACKING SLIP, for each individual store. I have some customers who do not want the packing slip included at all, and some that specifically request 8-1/2x11, 4x6 ecetera.   This way, regardless of the user that is printing, the labels/packing slips would be set to my customer's specification, without the used having to KNOW what those are.  ... View more

Hi, I recently attempted to ship a package to China (my first international shipment). I filled out the required info for customs on the ShipStation site, but there was no indication that I needed to print the customs documents, or where to print them from. So I shipped the package with just the UPS label, assuming that the customs info was in UPS database somewhere and they could access when needed. A day later, the package was returned to me because I didn't include the customs docs, and apparently I just lost $167 in shipping cost because of my ignorance. This is frustrating because I saw no warning that I needed to find and print the additional documents. So, I'd suggest you add a very visible instruction to print the international customs docs. Better yet, it would be nice if they'd print automatically with the label. Thanks for listening! ... View more

We are just setting up ShipStation to use in our process and we are finding that there are a few areas where we are currently unable to create an efficient process for our teams.   1. There currently is no efficient way to view and manage orders that have already been printed for packing - our process flow is set up with multiple teams, so one team will print the packing slips and pass them forward to the packing team.  Because we don't have a way to efficiently view and manage the printed packing slips, there is a huge concern from the team that in peak seasons, the risk is high that users may print the slips and forget to apply the tag, creating a situation where we cannot easily see if the packing slip was already printed.  This could end up being critical enough for them to reject this application as a viable solution.   2. We can see in the 'Shipments' section that IF ShipStation Connect was used to print the packing slip, it will show that has been printed, but this information is not compatible on the orders form, so it still does not resolve the issue for us   3. I was able to create a tag that we could use, but was not able to automate a print action based on the tag   Ultimately, I can see a few different options that could have worked for a solution, but all of them have at least one blocker that is preventing this from going through and all are directly related to not being able to efficiently see if a packing slip has been printed or not.  I did read quite a few requests for this option going back to as early as 2012.  It would be wonderful if we could get an answer on whether this is something that is being worked on with an ETA on completion, or a final answer if this is not something that will be developed so that we can make the best decision for our business moving forward. ... View more

Currently, if the device running the ShipStation Connect software is slept or turned off then if someone on ShipStation sends a print label request it just dissappears.   Would it be possible to configure the ShipStation Connect system to send to a server queue first, just in case the device running Connect locally is turned off, or offline? I would say the process is currently: Client --> Device hosting Connect But if this device is offline or slept, the Client print request simply dissappears. If I turn the device hosting connect locally, back on or wake it from sleep, there are no requests.   Having it go: Client --> ShipStation Server Queue --> Device hosting Connect (only sent when it is online) And holding in the server queue until the device running connect locally is online would be better, as no print requests are 'lost'.   Now this does bring in a problems. Reliance on the cloud to operate. And I have considered alternatives: Could just run a low powered pc 24/7 Or just only print WHEN the device is online.   .... but I  was just wondering if this could be an option in settings or potentialy looked into for some other options. ... View more

Hello, I think it would be good if users were not able to generate a 2nd shipping label for the same order within a specific time interval (say 1 or 2 seconds). We have had some users that accidentally double-click the Create Label button and then end up having to void the extra label. ... View more

I think it would be a good addition to be able to extend the automation features to create the shipping labels automatically after they have been assigned to a shipping preset.   These could be sent to a folder which a warehouse manager could then process or automatically sent to a shipstation connected printer.    This would help speed up the fulfilment of orders as there would be less steps between receiving an order and the label being created - thereby increasing the amount of orders that can be processed.    It would also mean the amount of work needed to be completed manually is greatly reduced and workers can use this time in other parts of the workflow. ... View more

When batch printing, we want the first label in the stack to match up with the first packing slip in the stack, but currently it's the opposite. The first label that prints out is the last packing slip that prints. This means you cannot easily flip through the stack of labels.   It sounds small, but it's helpful for our packers workflow to have the last label printed match the last packing slip printed, so that the stack of labels can easily be worked through one by one instead of needing to flip through them backwards.   An option to control the print order of packs lips independently from labels would be amazing. Or a toggle to reverse one or the other.   Thank you. ... View more

currently, we can't modify the layout - we also cannot print to anything but an 8.5 x 11 printer - we need to be able to adjust print settings so that we can print to our mobile thermal printers that are in the warhouse (for packing slips too)!!! ... View more

We use packing slips as call slips for the warehouse - it would be really helpful to be able to print these to a thermal 4x6 printer instead of a regular desktop printer, so that they can be printed out legiblyl in smaller format and used to pick orders.      ... View more

I believe it would be extremely beneficial to our workflow and for others to include the ability to print Order Summaries and Pick Lists in bulk, but as 1 per page instead of combining multiple pick lists/order summaries per page.    The products and text are already pretty small so it is best for our warehouse people to be able to see each order on an 8.5x11 sheet.    This would streamline our packing process as we have a high volume of packages to pack and ship.  ... View more

This is crucial to the workflow of my company. Our contract with FedEx allows us free return labels if we provide the courtesy label with the original order. In this case we would want to print each return label simultaneously with the order label from the app but this feature is not currently supported. This means my shippers need their own laptop or need to find me to print the return labels with the order labels. If i set this as an automation rule form my computer then my workers printing from the mobile app get all sorts of errors when trying to print ANY label from the app. ... View more

Currently when a customer needs to make a  return/exchange. They access the branded portal and input the order number and zip code to access their ordered items. Here they can also print a shipping label.    Is it possible to be able to instead of print a label generate a QR code that is emailed to the customer or texted so the customer can then just have UPS or FedEx print the label? Also in this same portal the customer can view my catalog of items for suggested exchanges for example sizes.    Once the QR code is scanned via UPS or FedEx this automatically will trigger the customers refund or exchange order.    Companies like Returnly and Happy Returns use this system.    P.S. Need to also be able to customize the drop down list of reasons why for a return. The generic list doesn't  correspond.   Thanks  Paul        ... View more

We have that small issue with packing slips printing items that were removed, canceled, refunded by customer's request. Please implement the replacement value field to omit the items with inventory to ship = 0. It will eliminate the confusion for the customers as well as warehouse staff.   ... View more