ShipStation Community

As of the end of September, Royal Mail changed their terms so they they are allowed to leave a parcel in a safe place at their discretion. In practice their postmen were already doing this frequently so the main effect of this change was to shift liability in the event of theft from Royal Mail to the shipper. We've just had our first customer complaint which we can't get compensation for.   In the long run I am sure this will result in many more parcels going missing entirely as Royal Mail personnel know there will be no comeback. This will result in more complaints and more cost for us, as well as an incentive to use other carriers instead.   But this makes it all the more important for customers to be able to specify a safeplace location and this is something we have to copy manually from a custom field into the Royal Mail safeplace field. I would very much like this to be possible automatically.   I am probably going to trial reverse safeplace messages like "There is no safeplace. Do not leave unattended!" if the customer does not specify one. ... View more

  I have faced an issue with Amazon customized orders. In the past, when an Amazon customer placed an order with customized details, then In shipstation it comes in the form of a URL in the item description and when we open the URL some files are downloaded. These files contain customized details of the Amazon customer that are also present but now we are unable to receive such a URL with customization details.   Please add this feature again because it makes our work easy and saves a lot of time.   Thanks ... View more

I currently use woocommerce with Shipstation and from time to time I have to refund an order.  Whenever I do this, I then have to Cancel the order in ShipStation.   It would be good if I could set status filters in ShipStation where I only pull in certain status types that way when the status changes from Processing to Refunded, the Refunded would not appear in my awaiting queue. ... View more

Hello! I was advised to share this here after chatting with Ship Station support.   When we get orders that have gift notes, the note appears in the Customer field with some other data. We then have to copy and paste the gift note into the This is a Gift field. Is there a way to make that gift note text go directly into the This is a Gift field?   Thank you! ... View more

It would be helpful if the system allowed you to configure stores in a way that allows the orders that come into ShipStation and pass to SKUVault to be set up in SKUVault as transfer orders. This would enable better management of 940 orders (warehouse stock orders) that come in and you still need to track ownership of the inventory held by your distributor. ... View more

We have a Woo B2B store that automatically completes orders as they are submitted, because all items were dropshipped from 3rd party suppliers. Recently we added some products that we're stocking now, so need to selectively allow some completed orders to push into Shipstation. Not worried about sending shipment details back to the store. Just need these in-house orders to be in Shipstation so we can generate postage labels efficiently.    Surely Shipstation could develop an override option for store setup that would allow us to bring in completed orders. We could then use rules to keep on the ones with items that need to ship out.   Thanks. ... View more

Hi There is a growing-up carrier in Canada called "ICS Courier". Is it possible to add it to the list when I fulfill it and mark the order as shipped? I have to select "other" as the carrier, which doesn't provide a clear indication to my customer. Adding "ICS Courier" to the list will make a difference for me and it should be something easy to do for you. Thank you. ... View more

We should have the option enabled to select and deselect services for like carriers without it affecting the other carrier. As of now if a service is disabled for FedEx, it will disable that service for all connected FedEx accounts.  ... View more

We are facing such a problem that if we want to adjust the order in our e-store, the information arrives at our shipstation and the order is updated, but the problem is that this information does not reach our 3PL partner and the order information is not updated at their shipstion and remains only original order without any updated information.   After that, we face various inconveniences: That we have to close the old order and create a new order if we want this order to be seen in the 3PL partner's shipstation with good information That we have to ask our partners to prepare the order with them in shipstion   Since there is no update of information from our shipstion and our partner shipstation, it creates a lot of manual work and a lot of opportunities for human error and then the integration loses its meaning.   So my idea would be to do automatic order update between shipstation and 3PL shipstation.   I would really like to see such an idea implemented as soon as possible to solve these problems. ... View more

A USPS representative just contacted our company. This representative said we should switch shipping platforms and use GrandShipper because they offer USPS Merchant Rates and ShipStation does not. When will ShipStation offer Merchant Rates for USPS Priority Mail packages?   https://usps.my.salesforce.com/sfc/p/#j0000000GyYH/a/t0000002lr9Y/gpV98CU4BvHuLc4yRS.1adZwHiP.4FknKbcTMctnerM ... View more

Any Idea how to connect Amazon Easy Ship to Shipstation ? ... View more

Hi there, Would be handy if you could integrate with same-day delivery partners Zoom2u and Uber Connect.   Thanks again ... View more

Hello,   It would be brilliant if Quickbooks Canada could be integrated.   Thanks! ... View more

Will there be Amazon Easy Ship Carrier Integration available in future. We are looking to use this service to fulfill our Merchant Orders on Amazon, as well as fulfill other orders in which Amazon Easy Ship will be the best cost carrier moving forward. ... View more

Fedex now offers a new 'Fedex 3 Day' rate that replaces the 'Fedex 2 Day' rate. How is this not an option that has been added yet? This should be added asap. ... View more

Integration With palletways and DHL Iconsign would be useful for us as we ship larger pallets with palletways and many other orders go through iconsign but there is no integration with ship station and either of these carriers. ... View more

After being informed by support reps that condition notes are only available for Amazon.com orders (Found Here), I was directed to post about adding this feature as an enhancement.   My company is a renewed seller on Amazon, and Amazon recently made changes to the renewed program where you can choose different conditions for renewed items. The condition notes coming from the Amazon Store connection in shipstation help our pickers/shippers know exactly which condition of renewed items they need to pick/ship, without having to dig that information out of the item SKU.   This feature would be very beneficial for any renewed sellers on Amazon who happen to sell internationally through the Amazon sales channel. This feature should be enabled for all international Amazon channels.   Please let me know what you all think of this. ... View more

The company I work for has grown to the point that we are starting to branch out into handling larger orders with higher frequencies.   Our UPS representative suggested that we give their UPS Hundredweight Service a shot. For an order to be classified as a candidate for Hundredweight service, the order has to be more than 200lbs and less than 700lbs. Supposedly the rates for UPS Hundredweight are more competitive than our UPS Ground rates and could potentially save us some spend on our shipping. For us, this would be a decent amount of orders considering we ship items that weight anywhere between 15lbs and 50lbs. Multiple item orders with items that between those weights don't take particularly to reach Hundredweight territory. Anywhere from 4 to 7 boxes of category cable will get us there. These processed packages get palletized with all of our normal outbound UPS Ground packages. Only thing we would have to do is change the shipping service to UPS Hundredweight.    The problem is ShipStation does not have any integration with UPS Hundredweight shipping service. The only option we have right now is to utilize UPS WorldShip, which is definitely not a palatable idea compared to using ShipStation combined with our website's, back office application's, and WMS application's automation capabilities.    We certainly cannot be the only business looking to utilize this particular UPS shipping service. ShipStation has quite a few different types of UPS, USPS, FedEX, and a plethora of other shipping services that can be integrated with it. How difficult would it be to get UPS Hundredweight able to be integrated as well? Is this something that could possibly be explored?  ... View more

Hello   Please make it easier to link Hikashop based websites with Shipstation. I have to manually add weights, expeditor location etc to each product ( not imported from website !!!) . You are the only one providing Chronopost AND Colissimo for Joomla , so you will have lot of success.   Thanks for quick answer . ... View more