ShipStation Community

Wix did an update in November of last year which interrupted the import of custom fields into Shipstation through Wix. ALL of our products are personalized. Before November, we would be able to print the packing slip in Shipstation and see the custom text for personalization. Since November, we have not been able to print this on our packing slips. We now have to print all of our packing slips and go into our Wix Dashboard to write the personalization for the products on all of our orders. ... View more

It would be extremely helpful if there was the option to map the status from Shopify to a particular section within Shipstation (Awaiting Payment, Awaiting Shipment, etc). Our current use case involves our B2B business. Ideally we would continue to have partially_paid map to Awaiting Payment. The change we require is to have an order with a Shopify status of "pending" (which is pending payment), map to Awaiting Shipment. This would allow us to ship orders for customers that are on terms. ... View more

An email received today from DHL eCommerce states that: "As part of the technology enhancement effort to elevate services for our customers, DHL eCommerce Solutions will sunset the legacy API Product Finder/Rating endpoint (https://api.dhlecommerce.com/info/v1/products) on Friday, May 28, 2021. The v4 platform is fully functional to facilitate all API endpoints, including: Label, Manifest, Tracking, and Rating. For more v4 details, please visit https://api.dhlecs.com/docs. Your account has been identified as currently operating on the legacy Product Finder (endpoint). Please transition all related activities before the sunset date to avoid service disruptions. The DHL eCommerce Solutions Team is here to support your business through the transition and can be reached at eCS.AM.IT.Solutions@dhl.com. In order for us to quickly assign the Solutions Engineer, we ask that you please include “GAPI transition , ” in your email subject line." What this basically means is, DHL is telling its eCommerce customers that on May 28th, they will no longer support shipments sent through ShipStation because ShipStation is still using an OLD API (v1) from DHL eCommerce. I started using DHL eCommerce in late of 2019, and at that time, DHL had mentioned that ShipStation was (for whatever reason) NOT going to update to the newer v4 API. I am not sure if this is still the case, but this needs to be updated by ShipStation ASAP. DHL eCommerce is a big postage and shipping provider for fulfillment warehouses all over the world. To simply brush aside this update, which now appears to be a REQUIREMENT, shows that ShipStation is not interested in their customers and simply forcing our hand to look for a different shipping software provider. ShipStation... Get on the ball and do your part by updating the API that DHL eCommerce is now requiring as of May 28th. There is no reason why this has not happened yet, but now there is a deadline. ... View more

We do mainly dropshipping for a number of stores. Some of our stores require different reference info on the shipping label (ex: sku, PO number). Currently you can only have one layout for reference data for your account not per store on your account. ... View more

This is an enforced service change from Royal Mail. All customers using the PS9 service must use the DW1 service as from 1st April. Please integrate the DW1 (INTL Standard Sort 2) service ASAP. Thanks ... View more

I would like to suggest adding the Branded Tracking page URI via an API call. We love the branded tracking page, but as of now, our customers can only get to it via the shipping confirmation email. We'd like to integrate the page into our store customer experience, but it is impossible as of now to bring the url into our customer account page.   To that end, it would be even better if the Magento 2.3 Shipstation extension pushed the information back to the order shipment, so that we could forego any custom coding! ... View more

We started using ShipStation just last month, and we have sent thousands of dollars of shipping costs through as third party billing with Purolator. Purolator is a major customer of ours, and they require us to use one of their own corporate accounts for our shipping. We just found out last week all the billing for those 3rd Party shipments are being charged back to our own Purolator account, and we can't charge that back to Purolator. There are other customers and suppliers who also want us to use their own Purolator accounts. It is very surprising that the only indication that 3rd Party Purolator does not work in ShipStation is in an obscure help file, and that it takes a tech support call to point out this problem. The system should not even allow us to configure a shipment in a way that you know does not work. We have lost a lot of money on this. ... View more

I would like Ship Station to be able to pull through Gift Notes from Etsy please. We need to see these as some of our items need messages in. Many thanks, Bec ... View more

When setting up a custom store, the orders that are pulled into ShipStation only go back seven days. I need to go back much further than that for many of my web stores that don't fulfill orders for months. As such, I need to be able to input a date range on how far to go back, as contacting support every time I need a range further out than seven days is not sufficient. ... View more

Our product mix includes an even split between products that ship small parcel and products that ship via an LTL freight carrier. We need to be able to provide live shipping rates within the BigCommerce checkout experience which is most easily done through an application called ShipperHQ. The challenge is that there is not currently an integration between ShipperHQ and Shipstation that would allow us to offer our Shipstation UPS rates to customers within checkout. This shouldn't be that difficult to do via API. Please consider adding this integration. ... View more

Big Commerce sends store credit info for orders, but Ship Station has not integrated this field into their system. This results in customers getting emails not showing the amount paid, and that causes unhappy customers. I have confirmed that SS gets the store credit but has not integrated it. ... View more

Basically, we need a setting that allows you to say "only pull orders from Shopify that are at least XX minutes old". Preferable at least 30-60 minutes old, in my case. We use an app called One Click Upsell, which basically presents customers with an opportunity to add a special deal to their order after they've already checked out. It comes in as a 2nd transaction, but the app automatically merges the 2 orders within Shopify. There's a decent likelihood that we could sync our orders and pull an order into ShipStation in that window of time between when a customer has completed their initial checkout, but not yet added the upsell. Because ShipStation won't re-pull that order, we would never know that that order had been modified after the sync. ... View more

Hey Team - Is there any eta on getting more functionality out of the Zapier integration? The biggest area I feel is missing right now is just actions. If we could find and update: orders, customers and products through zapier actions I think there would be workarounds for a lot of the other requests that have been mentioned by other users. Is this in the pipeline or not something that you're working towards? ... View more

No idea why Shipstation thought that changing our tracking links from a direct link to USPS tracking to a third party (Stamps.com) tracking link was an "upgrade". It's a downgrade, and now a separate step to copy the tracking number and open a new window for USPS tracking in order to see more complete information. The Stamps.com tracking is not useful. We should have either USPS tracking or the option to toggle between either. ... View more

When integrating ShipStation to an ERP system, you might want to charge your customer an extra handling fee above and beyond what the carrier is charging. Example a 5% upcharge or a $5 fee per shipment. ... View more

Add Support for Magento 2.4.x After Magento upgrade from 2.3.5 -> 2.4.0 ShipStation is dead! We cannot sync or upload or download any orders, or any other functions. Please add Support for Magento 2.4.x This is truly frustrating to see how ShipStation being slow on upgrades to latest version of the sales channels. Magento maybe complicated I agree, but for us it is very important as it is the best shopping cart for business with over 100,000 SKUs, processing over 1,000 Orders a Day, and having a Multistory / MultiChannel / OmniChannel capabilities. We love ShipStation, but the Development and support for latest version is truly slow compared to other ThirdParty integrators. ... View more

Discogs is an online Record and music market with customers all over the world. I sell a lot of records and integration with Discogs.com would be great. ... View more

Hi guys, We've recently enrolled with a new marketplace called Onbuy which we are really excited about as an alternative to Amazon since they really champion independent sellers and don't try to catch them out every 5 minutes! But at the moment we have to upload everything manually via csv as we can't integrate shipstation. So would love to see a connection created soon! ... View more

You need to implement FedEx Crossborder as a shipping option. As is we are having to go to a hole in the wall company in India to get it to work on ShipStation. ... View more