ShipStation Community

All of my global shipping is via UPS WorldWide Economy. Please support this class of service!!! ... View more

We ship live plants, so we always pack the same day we ship. This is problematic for scheduling pickups since you have to do it the day before. I don't really understand why you need to have all the details about your shipments before scheduling a pickup. Instead, you should be able to schedule a generic pickup with perhaps just basic estimates about the size of the shipment, example given: 10 small boxes, 10 boxes approximately 18x18x8, and five boxes 18x18x24. This information could be automatically updated when you create a batch relevant to the shipper for that day. ... View more

Shipstation does not import customer phone numbers from a BigCartel store? Any chance to get this resolved? ... View more

At this time with Shopify's new order editing feature, shipstation currently only supports adding line items to current orders. We would like the feature to also support removal of items as well. Otherwise we have to split orders which is not efficient. ... View more

Recently eBay Australia have changed their order number format from ##### to ###-####-#####. And shipstation doesn't seem to pick that up. Does anyone have experienced this issue? Different order numbers in eBay and in shipstation would make it difficult for some users to operate their businesses. Shipstations doesn't seem to have immediate resolution to it. Anyone got fix for this? ... View more

Any comments that the customer leaves to the order, can it be mapped from Magento 2 store to ShipStation in the order details. Can you please add an attribute in the ShipStation Plugin API to map Customer Comments in the Order details from Magento 2 store into ShipStation? ... View more

Add Priority Mail Regional and Flat Rate pricing to Rate Calculator. Sometimes the cubic / general PM rates are significantly different from the Regional Rate pricing, and it would be useful to see this in one place rather than memorize zone pricing or have to change the package type each time. ... View more

amazon.NL is missing. It is a brand new amazon marketplace and it is not yet available as a store option in ShipStation. I hope it soon will be. Please Shipstation - just do it! ... View more

With the advent of so many wholesale portals vs trade shows, we manage shipping for 4 different portals. When will shipstation start to offer some solutions for wholesale platform integrations? Right now it seems like everything is focused on retail. ... View more

"UPS from ShipStation" should offer access to the same free shipping supplies that traditional UPS accounts can order at ups.com. ... View more

Provide Real Time Carrier rates for eCommerce integration - or provide UPS/USPS/FedEx credentials so we can use 3rd party plugins to pull the rates. ... View more

When an order is refunded and cancelled on Etsy, it is not reflected as such on ShipStation. The order still shows up as awaiting shipment. This is a serious oversight. Orders that have been refunded will still ship out unless the order is manually cancelled in ShipStation. ... View more

Would love to be able to integrate Sendle (USA) as a carrier. It's available in Australia so hopefully this wouldn't be too difficult since you already have the option available in the Australia market. Really don't want to use another platform but the shipping options/pricing are great! ... View more

We are a Canadian ShipStation account user and often ship Multi Parcel shipments with Canpar and Canada Post and Shipstation does not offer the Multi Parcel function, as it does when we ship via UPS and other carriers. This feature would be very helpful and time saving since we currently have to process a multi parcel order one piece at a time and after the first piece is shipped we have to go back into the "shipped" order and process the other pieces, one at a time. It would be much quicker to have the + multi parcel function available. From ShipStation Support: Canadian ShipStation accounts only support the multi-package shipment function for the following carriers: FedEx, UPS, DHL Express, and Purolator (Express packages only). This functionality is purely dependent on what each carrier allows us to offer to our users, and at this time Canada Post and Canpar have not signed off on having this added to their integrations with our program. I completely understand why this would be useful for our shippers, so I do encourage you to post on our feedback forum with this idea. ... View more

This is not an idea, but an issue we are having with shipstations api and magento 2.3.3. Shipstations api is not pulling in magento 2.3.3's new get calls for order notes. Prior to magento 2, the order notes came in as the get call "getCustomerNote" and every update note after that. The new get call in Magento 2.3 for any new order notes after the initial "getCustomerNote", is "getStatusHistories". Shipstation's api needs to be updated to pull in these calls from Magento 2.3 How this affects our workflow is.. if a customer places an order, and our team finds it to be a possible fraudulent order, we'll need to place the order on hold, and add in a note "fraud order, keep on hold until reviewed", this note does not get passed along to our fulfillment team, and therefore can lead to miscommunication and errors. We were previously on Magento 1, and migrated to the newest Magento 2.3 about a few weeks ago. This feature was working on Magento 1, and not working in Magento 2.3. We'd like to get this in front of someone on the product team, as this impacts our day to day operations. ... View more

To have real-time shipping rates available for our customers in check-out, shopify has everyone register with USPS web tools api. There is also an easy ship option to pull through pricing. I'm really actually surprised that shipstation hasn't done this yet. It'd be nice to have our shipping costs from shipstation reflected for our customers in checkout, either with an api or something. ... View more

Please let ‘Automatic Discounts’ from Shopify import into ShipStation. ... View more

Automatically schedule a Fedex pickup thru Shipstation without having to go to Fedex's website ... View more

Amazon recently integrated FedEx One Rate into their shipping API. Please help make this connection so we ship these through shipstation instead of Amazon's order page. [Useful information from Amazon] FedEx One Rate will not show as an available service unless the package dimensions input exactly match one of the FedEx One Rate standard sizes. If these dimensions match, a FedEx One Rate quote will appear. FedEx One Rate packages are available in the following sizes: Package name Dimensions (L x W x H) Envelope 1 9.50 x 12.50 x 0.50 inches Envelope 2 9.50 x 15.50 x 0.50 inches Pak 1 10.25 x 12.75 x 0.50 inches Pak 2 12.00 x 15.50 x 0.50 inches Pak 3 11.75 x 14.75 x 0.50 inches Pak 4 10.00 x 14.50 x 0.50 inches Small Box 1 10.88 x 1.50 x 12.38 inches Small Box 2 8.75 x 2.63 x 11.25 inches Medium Box 1 11.50 x 2.38 x 13.25 inches Medium Box 2 8.75 x 4.38 x 11.25 inches Large Box 1 12.38 x 3.00 x 17.50 inches Large Box 2 8.75 x 7.75 x 11.25 inches Extra Large Box 1 11.88 x 10.75 x 11.00 inches Extra Large Box 2 15.75 x 14.13 x 6.00 inches Tube 6.00 x 6.00 x 38.00 inches ... View more