ShipStation Community

I am sure that there are many ShipStation customers that would welcome a notice when there is an issue on ShipStation, instead of starting a chat and finding out that ShipStation is aware and working on it!!! Also, I never receive a notice when the issue is fixed! ... View more

Would it be possible to integrate with Whistl as a new carrier - they can offer us a much more favourable rate compared to RoyalMail/Hermes, which would save us thousands on our delivery costs. ... View more

We use UPS simple Rate plan for most of our UPS packages.   29 lbs = a medium package = $14.95 39 lbs = a large package = $19.60   Using the + button to add additional packages did not work in V2 or V3 because shipstation adds the weights of all the packages and quotes an incorrect price. It does not look at the individual package weight and quote based on that. In V2 we were able to keep hitting create label, and make unlimited amount of labels for an order. In V3 if we hit create a new shipment at the top, and a customer ordered a quantity of 1, it gives an error. We have many orders where a customer orders 1 product, but it has to be shipped in multiple UPS boxes.    In V2 we were able to keep hitting create label, and make unlimited amount of labels for an order. We wish to be able to bring this feature back or at least have a workaround option where when we hit the + button, there is an option to buy multiple shipping labels based on each package weight rather than the sum of all packages weights.   ... View more

We are using a Custom Store in order to connect our inventory management software (Solid Commerce) to Ship Station.  At least 3-4 times a month there is an Amazon order that gets placed on payment hold for something like an expired credit card or purchase order authorization.  Once Amazon finally releases the order it doesn't get pulled into Ship Station because the order date is more than 4 days old.  If you're not watching the Amazon orders page closely this order will sit there until somebody notices that it never shipped.  We have confirmed with our developers that this is a setting not accessible to users or third party developers and needs to be changed by ShipStation.  Is there any way we can get this window opened up so that these Amazon orders don't go unfulfilled? ... View more

I just finished a Support Chat with a ShipStation employee who suggested that I request this feature here. To be honest I'm not sure why they couldn't refer the issue back internally but here we are.   I'd like AusPost shipments to default to "Confirmation... Authority to Leave" but it doesn't seem that there is any way to do that with orders that include multiple items (single item orders can be set by Presets/Preset Groups). Hopefully this is something that can be resolved.   ... View more

  Any Amazon Marketplace update from unshipped to shipped sets Shipping Paid value on orders to $0. It'd be nice if it could retain this information. We look at shipments to see the amount of Shipping Paid in different circumstances.   ... View more

I ship with USPS.   Customer entered "Nashville, TN 37115" When printing, the label was automatically corrected to "Nashville, TN 32172" or some such without my notification or verification. That number doesn't exist, so the package got returned to me and I lose money.  Apparently the correct address is "Madison, TN 37115", I think similar to how Brooklyn is considered part of NYC but technically its own borough.  Had Shipstation notified me of this behind-the-scenes address change, I could have easily googled this and not lost money as well as a week of delayed shipping. Also oddly enough, I've shipped over 16,000 packages in the last 3 years and never encountered this.  ... View more

I would like to have the ability to be able to import customs docs for a specific order as opposed to having to create on the item level ... View more

We use Day&Ross for most LTL shipments and they have a good tracking system. It would be great to have them as a 'Mark as Shipped' carrier option so that tracking links work.   Their tracking links are as follows, with the tracking number after the = at the end.   https://dayross.com/view-shipment-tracking?division=Freight&probillNumber= ... View more

I know that this is not a feature that is available now but can we request that ? At least make that link available over API. It is given with the Amazon order report so ShipStation receives it. Please make it available.   Thank you  ... View more

of verian to work usps click '-n-ship give you promotions for companies that every 500 dollars spent return you 50 ... View more

I am the CEO of a marketplace where sellers can integrate with ShipStation. I want all of the "Order Shipped" & "Order Delivered" notifications to come from my website for consistency and to make my consumers trust me and not get confused. When a seller links my marketplace as one of their selling channels, I believe the ShipStation "Order Shipped" & "Order Delivered" notifications are default set to off, but the seller can edit these and turn them on. I would like to be able to have control over this for my entire marketplace. For every one of my sellers that integrates with ShipStation I would like to have them not be allowed to turn on these notifications. While they might think that turning on these notifications would be a positive thing, it would send the consumer duplicate emails which will lead to numerous chargebacks.  ... View more

Would it be possible to integrate TST-CF Express as a new Carrier to your system. We use this carrier about as much as UPS, FedEx, Purolater and Canada Post, so this would an excellent addition for us. Heres a link to the web developement page: https://tst-cfexpress.com/content/web-services   Thank you ... View more

Hello! It would be incredible if we could separate our store into two "warehouse". All of our products from Shopify flow into our store, but we are now having two separate teams fulfill orders. It was be very nice to divide those specific Team A products into a Team A warehouse and Team B products into a team B warehouse. ... View more

Currently as it stands the integration between Shipstation and NewEgg Canada does not consume the tax information for the order.  We receive the order amount and amount paid with not tax information.  Canadian tax are unique but NewEgg Canada does accumulate the tax information for the order.   Need to have this information come directly into shipstation. ... View more

Currently, when we ship internationally, a majority of the customs information is sent via EDI, rather than having to do paper commercial invoices (except for certain countries, like Brazil).  Unfortunately, the email information of the recipient is not transmitted to UPS, (even though it is on the Shipstation order), and we get multiple daily requests from UPS customs for this information.  Apparently, this information does transmit for Fedex orders, just not UPS.  Can you please work with your developers to ensure that the email address is transmitted as well? ... View more

When a shipment is completed it sends to our store details about the shipment, works great. One thing we just found is that if we print labels for the day ahead, our system sends out an email for today's date. I checked our code and found that we're saving the ship_date as today's date because it’s not available in your post to us. Your system does not send us the date of the shipment, it just sends the details, below, so we don't know when it will ship.   Can you add the ship_date field to your post to us please? I do see that it's saved on the shipment.   For example, on this one, we printed the label on 4/28/2022 and it posted to our system on 4/28/2022, so we marked it shipped on 4/28/2022, but really it doesn't ship until 4/29/2022 as shown on your system under shipment 1   array ( 'SS-UserName' => 'abc', 'SS-Password' => 'xyz', 'action' => 'shipnotify', 'order_number' => '12345', 'carrier' => 'UPS', 'service' => 'UPS® Ground', 'tracking_number' => '1Z1111111111111', ) ... View more

Currently it requires an admin to edit Carrier options. We do not normally allow overnight shipping and because of the extreme difference in price from ground to over-night air we typically have the option turned off so none of our shippers can accidently use it. There are occasions when we get a customer call and they are willing to pay for the overnight shipping, however, the only users that can make this change to the services of a carrier are admin users. Which means that I have to allow users a lot more access than I would like just so they can flip that switch in the carrier options.   Notes: These are carriers that are already set up, you're just changing allowed services of that carrier. ... View more

Woocommerce is my only selling channel. My warehouse uses "Warehouse Location" on the pick list the fulfill orders. When new products are created in ShipStation through the order process on my site, it would be great if we could map a field from Woo directly to the Warehouse Location in ShipStation so we didn't have manually update it each time a new product is created. ... View more