ShipStation Community

Please add the option for 3rd party billing to your UPS option.  The only way to currently bill to a client is to pay $20 per month to use your own UPS account.  This is a feature my business relied on in the past, losing that is a big downgrade. ... View more

I have a customer who has asked to have UPS hold onto the package that I already sent.  This is possible through UPS, but because I'm shipping with ShipStation as a third party, I cannot use the UPS tool "UPS Delivery Intercept" to manage this delivery.  The UPS Delivery Intercept allows a UPS account holder to: Request the package be returned to you. Redirect the package to another address. Reschedule the delivery for another day. Request the package be held for pickup by the recipient Can ShipStation access, or allow user to access, this standard service so that businesses like mine can modify deliveries?   ... View more

We use Shopify and offer a gift message option at check out. The gift message shows up as a "Note from Buyer" in ShipStation. In order for the gift message to show up on the packing slip for the recipient, we have to manually copy and paste it from the "Note from Buyer" field into the "Gift Message" field. It would save a lot of time, and the possibility of missing a gift message, if we could get it automatically coded to go into that field on ShipStation.  ... View more

Newly launched. Needs to be added to integrations. Already receiving orders but having to do all labels etc manually.  ... View more

Shopify products are stored in different locations.  We need to import that location into the Shipstation Warehouse Location in order to assign the order to the correct user.  ... View more

A huge part of showing live rates to customers is for them to be able to see, in a transparent way how much shipping costs, especially compared to our free shipping tiers.    By default, shipstation seems to have opted to show only the cheapest rate to customers using because "similar options are available".   So, first of all, UPS Next Day Air is not a "similar option" to USPS.    Second of all, it is not up to *shipstation* to decide what our customer wants, it is up to our customer. Some people prefer UPS because they live in a rural area, some people need priority mail. Showing only one rate because someone at shipstation decided that is the only way it can be is not good for us our or customers. What is strangest about this is that it seems like someone worked to implement this and not give the option to turn it off.    Please allow us, the business owners to decide whether the true decision maker, the customer gets to decide what they prefer for live shipping rates. ... View more

    Dear Shipstation support,   I cooperated with a large WordPress plugin developer Villatheme and they added WooCommerce Orders Tracking Premium integration of ShipStation plugin especially for us. There was no WordPress plugin that had a full-fledged integration of your service, which allows you to automatically attach a tracking number to the order, update the status, send SMS and emails accordingly and automatically change the status of the order in WordPress when they are delivered.   This is a lot more customization than you have on the platform, so it's important to us. So far this is only available in our version of the plugin that we are testing, but if everything goes well I think they will add it in their updated version.   As a marketer, I understand that this type of integration and solutions are very useful for your business.        However, we still have a problem with the notes your plugin leaves to customers. They developed a function to completely disable the sending of client notes, but we use them and this is not a solution that suits us. That is why I am writing to you again. The problem is that your plugin integration always leaves the note in the order as a note for the customer, not an internal comment. It is interesting that if the shipment is canceled and a new one is made, the next tracking info note is internal and is not automatically sent to the client.     The notes left by your plugin are incorrect because, for orders sent without a tracking number, it says: "Items shipped via USPS on August 31, 2023 with tracking number (Shipstation)."  This confuses customers and they report that we forg ot to provide them with a track number that was not included in their order. All because of the formation that this note leaves.       Instead, we have configured, thanks to the WooCommerce Orders Tracking Premium plugin, that the client receives a complete letter with the correct subject, text and a clickable tracking number.     The problem is that we can't disable shipstation notes for a customer leaving the plugin without banning woocommerce from sending such notes altogether. I ask that you add an option for the customer to specify whether they want to receive this note as an internal note or as a note to a client with an automated email.   I am sure that it will be useful not only for our business but will have a positive effect on your customers who use woocommerce. ... View more

Lasership integration is said to be live, but does not work for all accounts. I have had a support ticket open and been following up on it for 10+ months. Latest information from Lasership team is as follows. Shipstation not being properly integrated with Lasership is costing our small, growing business over 20 hours in labor on a weekly basis to manually match up packing slips. Please upvote if you're having a similar experience with this integration! Shipstation is currently set up with LaserShip API, but this is an old version which will be deprecated at the end of 2022. In order for anyone to move forward with LaserShip they will need to be on our current WS. LaserShip has reached out to ShipStation to alert them of the need for the update and certified module, but that project has not progressed. This would be a project between ShipStation and LaserShip and we would need ShipStation to initiate the project. ... View more

I was advised that Sendle integration is only available for US accounts at the moment. Please add it to Canada accounts as well, since the API integration works similarly.   Thanks! ... View more

I have CanPar as an option for shipping but when I called them to pick up my orders they told me they would not pick up my order because the tracking number was addressed to Ship Station not my address.  Why is this even an option if I can't use them and I already paid! ... View more

Hello to all! I spoke with support and they keep referring me here to try to attract some attention to this issue. The carrier I use, Argo Shipping, is not currently a ShipStation partner, but they want to be. This came up because we want to see the rates the provide us show directly onto ShipStation, but because Argo is not yet a SS partner and are instead directly integrated into our SS, we can't see the rates yet. Argo has told me they have all of the API's and technology built to provide to ShipStation at a moment's notice, but that they have not ever received a response when submitting to become a partner. Can someone please help me with this? I'd really like to be able to see exactly what I'm paying in ShipStation itself through my carrier, Argo. I'm happy to connect you with the Argo team as well. Please help! ... View more

This is posted numerous times but I'm told by customer service to post it again.    All rates should be available for real time rates. Consumers should be presented with the options and be able to choose the delivery service time, provider, and cost that best suits their needs and budget.  Ideally let it be configurable if a store wants to show just the least expensive or all options.   Please address this. ... View more

With a sale on shopify, I may have to include more than one tracking number for an order made for a customer for a fulfillment. This is useful in the case of if I had to split an order. Allowing multiple tracking numbers allows me to update the customer with both in shopify. https://shopify.dev/docs/api/admin-rest/2023-01/resources/fulfillment ... View more

create a notification when store or marketplace errors out email or something,  ... View more

1 - It would be great if when I update a Ship to Address on Shopify it was updated on Shipstation when I refresh Shipstation's feed. This would prevent the shipping department from making mistakes, and avoid having to have fulfillment comunicate with shipping. 2 - When a NEW item gets added to an order on Shopify, it would be gerat if it could be reflected on Shipstation. Currently only quantity changes to existing items are, meaning if a customer added an item, when they receive the shipped notification email form Shipstation, it won't reflect the fact that the new item was added, confusing the customer and creating a bad experience. Pretty much ANY updates done on Shopify should be reflected on Shipstation so that customers and shipping department receive up to date information from Shipstation. ... View more

It would be great to be able to build a link from our CRM to an order in ShipStation. Each order already appears to have a url, of approximately this format: https://ship5.shipstation.com/orders/awaiting-shipment/order/xxx-xxx-xxx-xxx/active/orderId   Since we know the orderId, and the order status, we just need to be able to get or calculate the 'xxx' part. Any chance of getting this or has anyone already figured it out? ... View more

Im now having to pay for my UPS account to connect as a carrier just to be able to 3rd party bill. Would be nice to have that as an option with the shipstation UPS account. ... View more

Hello! We use Stallion Express almost exclusively for our Canadian, US and International shipments. Would love to see it added to ShipStation as the ShipStation platform makes shipping easier and is more streamlined. The Stallion API is available here: https://stallionexpress.redoc.ly/ https://stallionexpress.ca/ ... View more