ShipStation Community

Our company was very excited to hear that new shipping at lowest cost beta integration. We were not excited to find out it was only for high volume accounts. Any way to offer this to those who want to use it? ... View more

Desperately pleading, begging, and asking for a way to have the Similar Checkout Options show with Shopify integration. Right now, it overrides to only show the cheapest setting, but this alienates a lot of customers. If UPS Ground is cheaper, USPS Priority doesn't show and vice versa. When UPS is overridden, it alienates ALL P.O. box customers from order. There are just customers that flat out would rather have USPS or UPS handle their orders over the other.  I don't believe having the ability to have 2-3 similar options at checkout takes away from anything and only helps businesses, so why is this not an option? ... View more

First off, your support team is terrible. I've been argued with about this for weeks. Everything from "we don't notify marketplaces about letters" to "that's a feature that you'll need to request". No, it's a bug. When ShipStation uploads shipment info to Amazon for First Class Letter, Large Envelope or Flats it tells Amazon it's a package. Instead, it needs to upload as "First Class Envelopes". This negatively affects metrics on Amazon because the only tracking exemption is for First Class Envelopes. So every day I have to go into Amazon and change what ShipStation sent for each order.  ... View more

It would be great if ShipStation built a native Odoo connector instead of us using third party connectors.  ... View more

It would be great if Shipstation could pull over Shopify Metafield data from Products. This way, packing and pull list can be customized to include additional information such as bin locations. ... View more

We’ve noticed on shipping labels that the recipient address is always in all caps. We’d prefer it to be in proper case, like it has previously printed for us through Endicia. I discussed this issue with support, and they reported that it is the shipping carrier who determines the formatting of the recipient address. An option to overwrite/disregard this autoformatting would be much appreciated, in order to allow our labels to more properly match our style and brand guidelines. ... View more

When Pickup in Store is selected in Shopify, it fails with ShipStation. After packing, we "Mark as Shipped" in Shipstation. This closes the order, sends a notification to Shopify, which then removes the "Send your package is ready" button from the order.  Our customers then receive "your order has shipped" basic notifications. We use Shopify to alert our customers rather than ShipStation. ... View more

Customers without printers can show a label with a QR Code from their phones to a USPS clerk to print it for them at the counter ... View more

Purolator desktop application allows some clients to mark packages with a label of "Digital Health Indicator". This helps patient-health related packages to get priority over other packages, among other things. The biggest feature needed is to include the indicator on the Package Label: Currently, this indicator cannot be selected on Shipstation. Are their plans to add this in the roadmap? Some reasons folks may use this indicator: Digital Health Indicator Benefits: *shipment of healthcare items like medical equipment and vital medications *visual and digital alerts that allow for easy identification of healthcare packages *prioritize induction of healthcare shipments in the first mile *expedited sorting and movement of shipments through the network *enhanced visibility on driver handhelds for final mile delivery FYI, it's not mentioned in the integration page as available/not available: [Nov 29 2023] https://help.shipstation.ca/hc/en-ca/articles/360025443131-Purolator?queryID=19f6e460743f72ea213a53a13c3d6244#UUID-807f8191-d1e0-fc5b-0794-4c6c0ab58fa1_UUID-01f80465-bab2-b05d-1b7b-6309999a5dcc   ... View more

Need a reliable way to know about updates/changes to integrations without needing to check the blog manually. There isn't even an RSS to subscribe to. Ideally email list or transactional email to users. Hate getting caught with bugs we could have prevented. ... View more

We have interest in pulling the delivery status of an order via Shipstation's API. Currently this functionality is not supported. We are trying to develop metrics based on  the number of products returned base on the number of products requested back (RMA tracking label). Right now we are manually tracking when orders have been delivered and when the associated RMA  tracking label says that the "defective" product has been received back. We would like to move away from manually tracking the delivery and return of product and set up an automation that helps us understand the movement of product. This means not only understanding the ship date and delivery date of orders but also the ship date and return date for  RMA labels. ... View more

Easy ship offers this service for customers to see the taxes and duties integrated into their cart of the website.  Can you look into this.  ... View more

This provides next level integration with Webgility and QuickBooks Desktop Enterprise. 1. Pull payment methods into ShipStation from Big Commerce, Shopify, eBay, etc 2. Allow  Shipstation to map Payment Methods if needed for further integrations. Currently there is no way to differentiate posting criteria when posting to QuickBooks Desktop Enterprise. Payment methods is one way Webgility and other automation software can post to QuickBooks using different criteria depending which sales channel was pulled into ShipStation. Thank you ... View more

Majority of our orders have more than one Tracking #.  When the Defaulted Emailed Shipping Template gets sent it only displays the  Master Tracking #.  So we constantly get our Clients requesting the other Tracking #'s, which takes time away from us completing our regular job duties.   We would like to request that you upgrade your system to allot all the Tracking #'s (under that order) to be displayed on that generated Emailed Shipping Template; to allow all customers to have immediate access to their complete order package details.   ... View more

I have used ShipStation for over 7 years and the Rate Browser function is something I use many times a day. With the new Legacy version, I am no longer able to use the Dropdown that lists all of the saved "Ship From Locations", instead it asks for a zip code. This is incredibly inconvenient now as the information needed is saved within Shipstation already and requires additional steps for me on the back end before moving to the next step in the Rate Browser. Creating a label is now inefficient and I beg for this function to be added back! Please!!! ... View more

We would like an integration with ATS; at least for tracking purposes (http://www.atshealthcare.ca). Here's their tracking page : http://www.atshealthcare.ca/ShipTracking-en   ... View more

I have a customer who has asked to have UPS hold onto the package that I already sent.  This is possible through UPS, but because I'm shipping with ShipStation as a third party, I cannot use the UPS tool "UPS Delivery Intercept" to manage this delivery.  The UPS Delivery Intercept allows a UPS account holder to: Request the package be returned to you. Redirect the package to another address. Reschedule the delivery for another day. Request the package be held for pickup by the recipient Can ShipStation access, or allow user to access, this standard service so that businesses like mine can modify deliveries?   ... View more