ShipStation Community

I have a feature request for customizing our ShipStation packing slips.  Many of our eBay and Amazon orders have a coupon / discount that the customer has redeemed, which is a deduction from the total order amount.  Our current custom packing slip template shows the Subtotal, Tax, Shipping, and Total Paid.  When there's a coupon or other discount involved, the sum of Subtotal, Tax and Shipping is greater than Total Paid, with the difference being the Coupon / Discount amount.  It's very difficult for the customer to see on the packing slip that they received their coupon / discount without there being a separate line item for that deduction.   All of our orders are imported from ChannelAdvisor, where this coupon / discount amount is shown as "Promotional Total" in the order item details.  According to ShipStation Support, there is currently not an attribute field that can be mapped to this "Promotion Total", so I am requesting that a new attribute field be created that can store the Coupon or Discount amount at the order level, and can also be added as a field in our custom packing slip template.   Another option would be to allow more than 3 Custom Fields (since we're already using all 3 available custom fields), and then provide the ability for a Custom Field to contain a calculated value based on other attributes that already exist.   ... View more

Since Ship Station and Amazon have not worked out an interface for confirming the tracking number for each box on multiple-parcel orders making extra work for the customer, why doesn't SS have a new package option that includes reporting each order tracking no.  Amazon rep. told me that the "master tracking no." does not work and we must report the tracking no. for each box.  We would be willing to pay more each month for SS to do this service. ... View more

Currently Shipstation doesn't allow the checkbox  “deliver only to receiver’s address” as an option at shipping. Because of this, it costs the shipper $18 per rerouted package.    this is a huge deal and makes shipstation HORRIBLE for shipping with UPS because any customer can change their address.    Please add this function asap   Thanks!   ... View more

Up to a few months ago we could make an Automation Rule for "DO NOT SAFE DROP (Canada Post Only)" but now this has been taken out of the menu.   "DO NOT SAFE DROP (Canada Post Only)" is an extremely important automation rule for us and it is such a pain to have to do it manually for every single order    PLEASE BRING ADD IT BACK TO THE MENU FOR AUTOMATION RULES ... View more

Is there anyway we can stop the sales tax from our ebay store coming into our orders. eBay collects all the taxes and is situated on their end. We are then getting the taxes being shown in our quickbooks, which we don't need, because eBay already collects it. ... View more

Hello,   I was wondering if it would be possible to add CRL Large Letter to the Amazon Buy Shipping integration   We usually would use CRL (Large Letter) using our RM account (it's the standard that UK customers use to ship large letter type products - DVD's Books etc) but since Amazon's VTR change whereby tracking numbers are required on all Amazon orders, customers had to migrate over to Amazon Buy Shipping CRL Large Letter is what I was hoping to use but can't see it in the list   RM T48 Letter is not the correct service and can't be used for large letter type parcels   This is a crucial addition for UK customers   Thanks ... View more

We're currently unable to control or schedule how often and when Shipstation automatically pulls order data from our custom store integration. It would be extremely useful to have this ability, because manually syncing is just not a realistic solution. ... View more

It would be great to add a trigger in the Zapier app for when returns are marked as received.  We need to notify our support team when we receive a return so the refund can be processed, and this would be useful in that respect. ... View more

Hi,   Ecwid recently added a new feature, which allows a store to add a "tip" option during the checkout process.  Read about it here.  (We changed the label to "donations" in our Ecwid store, but the field is the same.)  You can add multiple tip/donation amounts.  We have added several ranging from $25 up to $1,000.     We added this great new feature to our Ecwid store, and we have a lot of people using it.  However, when the orders import from Ecwid to ShipStation, the "tip" field does not import.     This skews my daily reporting, because at the end of the day, when I add up my daily orders in ShipStation, there is a discrepancy between the amount of sales in ShipStation and the amount of sales in Ecwid.    In addition, I believe this will be a source of confusion for a customer who added a tip during checkout.  They might have paid $200 total, including items totaling $175 plus a $25 tip; however, when the order imports to ShipStation, the $25 tip is missing.  Therefore, the order shows a total of only $175, not $200.  The $175 amount shows on the packing slip that is included with their order and in the confirmation email they receive when they place their order.    I have been in touch with both Ecwid and ShipStation.  A manager from ShipStation, Amber C, told me, "In speaking with the product managers for Ecwid, they have confirmed that this information is available to import as a line item. The item would be 'tips' with the $price showing."     But at this time I am the only person requesting this field be imported.  Are there others out there who are using the "tip" field in the checkout process of Ecwid and who want to see this import as a line item into ShipStation?  If so, please vote and let ShipStation know that we want this line item added as quickly as possible.     Thank you!   Julie B. ... View more

Hello there - I am requesting the integration of a carrier called CDL. This would be a huge help for the following reasons: 1. We currently have to use our own template in our Manual Store for CDL, which prevents it from flowing back to Shopify and being marked as fulfilled in Shopify like our other orders (FedEx, UPS, OnTrac). 2. We are integrated with other systems, Inventory Planner, and AfterShip. CDL is an outlier with those systems as well and prevents us from being able to use them fully. If CDL were integrated with ShipStation like our other carriers, it would allow for so much more consistency, streamlining, and accuracy in our systems. Please let me know if any other information is needed! ... View more

Hello,   Our orders imported from Ebay have the VAT calculations on however they do not automatically import Ebays IOSS VAT number for shipments.   The information is there listed on the Ebay order and it should be pulled through into Shipstations Tax identifiers for orders automatically.    Many Thanks ... View more

We currently have 10+ sales channels connected to Shipstation including Magento 2.  We are migrating over the Magento Cloud, but the latest version of the Auctane/Shipstation extension doesn't work with Magento Cloud.  We love that Shipstation imports all our orders from so many different channels, but are quite disappointed that it won't work with Magento 2 when hosted with Magento Cloud. It is still Magento 2.4.x Enterprise version, but just hosted in Magento Cloud - hoping compatibility can be accomplished with some work on Shipstation's part rather than a whole new separate custom implementation. Without a working integration, we won't be able to go live in the M2 Cloud unless we switch to another solution.  Please help to make this compatible! More and more Magento users will likely move to the Cloud! Thank you ... View more

I'm not sure why Asendia is being excluded from the lower tier subscriptions. Once we have an approved account from Asendia, why should it make a difference to Shipstation how much we ship via this provider? Please add Asendia to the lower tier subscription levels. Thanks! ... View more

Hi there,    I would like to suggest an integration to TNT Express. It is quite a well known shipping carrier and have a vast network in the UK, Europe and even internationally. In fact, they have a such a good road network across the EU, that most other carriers, even the big ones, don't. And they are able to offer their customers a very attractive price to deliver goods throughout Europe, and in very good time frames.    I can see that this was actually raised as an idea previously on the ideas portal, and received quite a lot of votes, but it was closed and archived without any feedback on resolution.  http://feedback.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/3815479-tnt-express-shipping-provider-for-international   So please can I request that this integration be considered and added to Shipstation so we can take advantage of TNT's network and pricing, which are quite hard to beat.   Kind regards Farhan ... View more

An email received today from DHL eCommerce states that: "As part of the technology enhancement effort to elevate services for our customers, DHL eCommerce Solutions will sunset the legacy API Product Finder/Rating endpoint (https://api.dhlecommerce.com/info/v1/products) on Friday, May 28, 2021. The v4 platform is fully functional to facilitate all API endpoints, including: Label, Manifest, Tracking, and Rating. For more v4 details, please visit https://api.dhlecs.com/docs. Your account has been identified as currently operating on the legacy Product Finder (endpoint). Please transition all related activities before the sunset date to avoid service disruptions. The DHL eCommerce Solutions Team is here to support your business through the transition and can be reached at eCS.AM.IT.Solutions@dhl.com. In order for us to quickly assign the Solutions Engineer, we ask that you please include “GAPI transition , ” in your email subject line." What this basically means is, DHL is telling its eCommerce customers that on May 28th, they will no longer support shipments sent through ShipStation because ShipStation is still using an OLD API (v1) from DHL eCommerce. I started using DHL eCommerce in late of 2019, and at that time, DHL had mentioned that ShipStation was (for whatever reason) NOT going to update to the newer v4 API. I am not sure if this is still the case, but this needs to be updated by ShipStation ASAP. DHL eCommerce is a big postage and shipping provider for fulfillment warehouses all over the world. To simply brush aside this update, which now appears to be a REQUIREMENT, shows that ShipStation is not interested in their customers and simply forcing our hand to look for a different shipping software provider. ShipStation... Get on the ball and do your part by updating the API that DHL eCommerce is now requiring as of May 28th. There is no reason why this has not happened yet, but now there is a deadline. ... View more

This is an enforced service change from Royal Mail. All customers using the PS9 service must use the DW1 service as from 1st April. Please integrate the DW1 (INTL Standard Sort 2) service ASAP. Thanks ... View more

I would like to suggest adding the Branded Tracking page URI via an API call. We love the branded tracking page, but as of now, our customers can only get to it via the shipping confirmation email. We'd like to integrate the page into our store customer experience, but it is impossible as of now to bring the url into our customer account page.   To that end, it would be even better if the Magento 2.3 Shipstation extension pushed the information back to the order shipment, so that we could forego any custom coding! ... View more

We started using ShipStation just last month, and we have sent thousands of dollars of shipping costs through as third party billing with Purolator. Purolator is a major customer of ours, and they require us to use one of their own corporate accounts for our shipping. We just found out last week all the billing for those 3rd Party shipments are being charged back to our own Purolator account, and we can't charge that back to Purolator. There are other customers and suppliers who also want us to use their own Purolator accounts. It is very surprising that the only indication that 3rd Party Purolator does not work in ShipStation is in an obscure help file, and that it takes a tech support call to point out this problem. The system should not even allow us to configure a shipment in a way that you know does not work. We have lost a lot of money on this. ... View more

I would like Ship Station to be able to pull through Gift Notes from Etsy please. We need to see these as some of our items need messages in. Many thanks, Bec ... View more