ShipStation Community

For domain networks, SSC is really a pain to run in a users context.  Can't we have it run as a windows service so it can run independent of who is logged onto the computer? Also, it currently doesn't support 2 scales hooked up at the same time (just finished a support ticket where they couldn't solve this).  I have 2 shipping stations, trying to avoid having SSC run on each station and ran USB cabled to a centralized, mostly hidden machine that I planned to use to share out printers and scales from one place, only to discover the same machine won't recognize 2 scales via SSC.  Windows recognizes them just fine, SSC doesn't. ... View more

I know this has been posted before, but it needs to be posted again: Please let us generate pick lists with no order limits. Right now the maximum number of orders for which we can create pick lists is equal to the number of orders that can be displayed on a page (500). We regularly have many more orders than that, so we print two pick lists and then manually combine the two. It's very messy. ... View more

My suggestion is to add this feature and it will help alot and work will be done faster without mistake. I want if i print label on zebra printer so packing slip automatically print on my regular printer 8.5 11 this way there would be less chance to skip the packing slip so in work flow it help alot ,We print 50 label one by one for a reason but after every label print we have to print packing slip and some time by mistake we forget to print packing slip so it broke squance at the time packing slip and many time order shipped wrong due to this issue. Also if possible for international fedex label , we have to print commercial invoice so is there possiblity to add that feature like if we print international fedex label so it should automatically print 3 copies of commercial invoice once we print fedex international label . We use to have shiprush and they had that facility so hopefully it can be done here as well ? ... View more

Use case: The person fulfilling orders prints in bulk everything including pick lists.   Now: The list is an aggregation of items from all selected orders. Convenient to have: The possibility to group those items by order so it's easier for the picker to separate the correct number of items for each order. ... View more

PLEASE add an option to suppress the Phone Number from the address block. Who in their right mind would want UPS or FedEx to leave a package outside of their home or business only for some porch pirate to steal your package and now the thief also have your phone number?   We can't always have control over how the data gets sent over from our e-commerce platform so the option to suppress the phone number on the label, should be something that is controlled within ShipStation (and my vote is to have it OFF by default) ... View more

We utilize Recharge subscriptions and on the pick list we group all orders by each item, but for subscription items the pick list is displaying each separate charge interval frequency, shipping interval frequency, and shipping interval type (week, month). We also use an upsell app which appends an upsell offer ID to each upsell item sold, thereby creating a separate line item on the pick list for each upsell item sold. I would like to omit these item sub-details from the pick list so we can group all items of the same master SKU together, regardless of subscription frequency, upsell offer, etc.  ... View more

It would be most helpful if emoji's used in some of our product titles could be printed in our Pick List. In this case we use an American flag emoji to help us demarcate our USA made sandals from overseas made. It really would help to have that visual cue get printed.   Furthermore, I think that the printing of emojis may find other beneficial applications for us and others.   Can you help?   Thank you. ... View more

As far as I can tell (and I have asked support too), there is no way to add seperate label messages for different selling channels.  Just one message for all selling channels.  With multiple brands, this feels limiting. Is this something ShipStation can change in the future? Also, I can't seem to find a way to see what the packing slip and label will look like, with my chosen options, prior to printing a purchased label.  The only draft I can see is a generic 4x6 label and packing slip.  Thoughts here would be helpful.  Thank you ... View more

Describe the Problem: We often create large picklists with more than 10 pages. And currently, the default picklist does NOT show any page numbers and we cannot customize it.     Suggestion: We would suggest that shipstation can have the page number displayed by default at the footer/header of the picklist.   ... View more

We had a package that was mistakenly delivered to a UPS Texas Warehouse instead of to the correct address in Wisconsin. The customer reached out to us and asked why his package was sitting in Texas. We reached out to Shipstation and we were given this form to fill out (The package was shipped UPS through Shipstation): https://survey.alchemer.com/s3/5993936/UPS-One-Balance-from-ShipStation-Form   I filled out the following options:   I am looking to:  File a claim for my UPS from ShipStation shipment I am looking to file a ____: Missing Shipments - Lost Claim What best describes the issue with the package: Delivered to the incorrect address Has a replacement package been shipped? No Do you plan on shipping a replacement Package? Yes   The package was eventually found but was returned to the customer.....? We sent out a replacement package. The form needs to be edited to request the original package be returned to the sender. It is indirectly implied when asked if we're sending out a replacement package.    Thank you,   Woody's Traction HM ... View more

The FedEx Ship Manager program allows use of a third address line when shipping via FedEx Express and International. The 3rd address line is especially useful to capture complete international addresses when the location is somewhat obscure. ShipStation does not currently have that capability, which requires us to use FedEx Ship Manager to print some of our shipping labels. We would like to see ShipStation match the FedEx program's capability by allowing use of the 3rd address line and subsequently printing that 3rd line on the FedEx label. ... View more

ShipStation Connect needs to stop dropping off as we can no longer print remotely when no one is in the office. ... View more

Hi Devs/all   A little problem I have come across.   We use a custom packing slip as a picking slip and have a warehouse location field. On orders that are "Awaiting Payment", the warehouse location field is blank, but on orders that are "Awaiting Shipment" the warehouse location is populated. Support tells me that this is due to Product defaults only being applied to products that move through to the "Awaiting Shipment".   I'd like to request that Product Defaults are applied to Orders/Items as they come into ShipStation. Is this possible?   ... View more

Looking for some help with custom packing slips. We're pulling info from a couple different Apps in Shopify and it's beyond my HTML skillset to get just what we want. Does anyone do this kind of work? ... View more

Hello team,    I would like to know if it's possible to add the 4"x5" printing size labels? We currently use 4"x6" but we rework our boxes and the 4"x6" is now too big for our boxes. I hope you can help us here. Thank you! ... View more

Hello, We recently update our packages and the labels 4"x6" it's to big for them.  It would be awesome if we can print labels 4'x4". Thank you! ... View more

We need to print Order # and SKU on all our labels, but the Amazon Buy Shipping labels only support 1 label message.  All the other carriers we use support at least 2, so can we get another one added to ABS labels? Thanks! ... View more

Can we please be able to print the shipment manifest onto a 4x6 label? Currently I can choose my zebra printer to do so but the font is so small it is illegible.    This will give us an easy way to get paper copy of tracking/shipping cost etc... onto our pick ticket/ packing slip to put on file. ... View more

I'm looking for a line of code for custom packing slip template that will total the order qty for  the same item (either by name or SKU) when it appears as separate line items on the order in Shipstation.  Basically, due to some of our other applications, shopify order edits, and discount codes, there are sometimes orders from our Shopify channel that will display in Shipstation as : Product A x1 Product B x1 Product C x1 Product A x1 All I want is: Product A x2 Product B x1 Product C x1   Thanks   ... View more