ShipStation Community

I contacted Ship Station support to find a way to have our customer notes and gift messages from our Shopify store automatically print on our packing slips. We were able to do this by adding field replacement [Notes from Buyer] to our packing slip. For whatever reason this pulls in our notes and our gift messages as one long line. While this was fine for the packing slip that we use in-house (we use the Ship Station packing slip as our pick ticket in our warehouse, as we do not like their pick ticket layout and they are not customizable), we wanted to create a second packing slip to include in our customers’ orders. In that second packing slip, we only wanted to include the gift message, NOT the customer notes.   We were told the only way to do this was for someone to adjust our gift notes to import into [Custom Field #1]. Someone from the support team did this for us.   We then added the [Custom Field #1] field replacement into our second packing slip, that will be sent out to customers when a gift message is included. This worked perfectly, until one of our customers left a very long gift message and it was totally cut off. Apparently there is a 100 character limit on custom fields. We would love if you would increase that character limit, or get rid of it all together.  ... View more

Is it possible for different shippers on my account to have their own preference for label size?  I switched to zebra printing but many of my drop shippers use full size paper and like to see the packing slip. ... View more

Does anyone know if it is possible to bold the quantities on the packing slip IF the quantity of an item is greater than one?   this is our current HTML in the "Order Items" section of the template:   <tr> <td class="sku">[Sku]</td> <td>[Item Title]<br>[Item Options]</td> <td align="right" class="price">[Unit Price]</td> <td align="center">[Quantity]</td> <td align="right" class="price">[Extended Price]</td> </tr>   Thank you, Mark ... View more

We would like under Printing Setup options....that they label option has at least two filter/sorting options.....so, filter first by Location A-Z AND then sort by Item Sku A-Z......is this possible?   Mark ... View more

I would like to customize the order summary report to include tracking numbers along with the shipping details. ... View more

Is their a way to sort orders by Quantity of the product when printing labels? So if I was shipping different quantity of the same product the label would print high to low or low to high and not all mixed together. Like 4,3,1,1,1 and not 1,4,1,3,1.  ... View more

I would like to be able to print a receipt with the tracking number and the shipping cost. We use this information to document shipments with manual billing. ... View more

I would like to have a feature that would automatically print a packing slip/list when the label is printed for ONLY orders that are tagged or otherwise identified as requiring a packing slip with their shipment. Furthermore, printing the packing slip/list template assigned to the recipient company would be important since some of our customers have different needs when it comes to their packing slips.    We do not include packing slips/lists in most of our shipments.  The customer receives their packing slip via the email that is sent from SS.  However, we do have a handful of customers that do require a packing slip to be include with their shipments.  I currently have tags assigned to these customer and I am using the alerts to remind users to print and include the packing slip.  An automated function would reduce user error in this capacity.    Thank you   ... View more

I would be nice to be able to print packing list with label for some stores and then separately for others automatically without having to toggle back and forth and potentially wasting supplies. often a different workflow with that granularity is necessary and certainly a nice option.     ... View more

With Australia Post now accomodating traditional place names it would be great to be able to include a field on shipping labels for these in both the To/From section to support broader diversity and inclusion initiatives.   More info available here: https://auspost.com.au/enterprise-gov/insights-and-reports/understanding-customers/using-traditional-place-names-on-your-business-mail?cid=edm:2483017🚌BUS_SB_OTHER_NL_20220419_V5_Enterprise_Non_Retail:LK20220413047  ... View more

We get hundreds or orders and have over 4000 products.  Because we naturally pick the orders by product type NOT by order number or by last name we would love to print shipping labels in the actual order in which we CLICK them in the order page.    Meaning, we have orders in boxes of 20 at a time ready to ship orders for: Tim Carr Sharon Morrison Brenda Rivers Amanda Zark Ryan Clark etc.   We DON'T reorganize them into alphabetical order or order number.   We want to have the labels print out in the order we click them.  The inevitability come out in alphabetical order or some order that does not make sense.  This takes us so much more time to find the correct package to put it on.   Either way, wouldn’t it make sense that we all ask for this as a feature?  It seems LOGICAL, this would make the ship/print/pack process so much better.  We can't be the ONLY ONES doing it this way?!?   Shipstation support suggested I put this in the support log to get it added as a feature.   @labelprinting @Labels @logicalprinting @printintheorderwechoose ... View more

Our different carriers all use different sized labels, we would like to raise a feature request to be able to default the printer based on which carrier we use. ... View more

As of 2018 U.S. exporters or producers of qualifying goods shipping to Israel must sign the U.S. Origin Invoice Declaration. I recommend including this declaration on the Commercial Invoice PDF that is generated on qualifying goods from the US to Israel which reads:   I, the undersigned, hereby declare that unless otherwise indicated, the goods covered by this document fully comply with the rules of origin and the other provisions of the Agreement on the Establishment of a Free Trade Area between the Government of Israel and the Government of the United States of America. Check one that applies: __ The Exporter      (whether the exporter is the producer or not) __ The Producer      (is not the exporter) Tax Identification: Name: Title: Email: Signature:   Reference: https://www.trade.gov/us-israel-free-trade-agreement ... View more

i need thermal 4x6 for one  store and 8.5 x 11 sheets to another.  why doesn't this function exist?  Please add.  This is a big problem for us.  Each store should have separate printer settings.  ... View more

Since UPS no longer accepts printed customs documents - it may be wise to allow the Electronic Documentation option for customs declarations within Ship Station   A UPS Label prints with a simple scannable section right on the shipping label - and wala! We do not have to have a delay with every single international shipment we ship through ShipStation.   Currently EVERY shipment is delayed as UPS no longer accepts the printed documents! Its been since covid! Catch up? ... View more

Parcel force has the ability to have custom messages on the label, this is to allow customers to add delivery instruction for example leave in porch or leave with neighbour. Currently although Parcelforce allows this Shipstation have not integrated this to be available, for us we are having to manually add the delivery messages on the label which is very time consuming. Would it be possible to please add the custom message functionality to the parcelforce labels ... View more

Our system was, we printed out picking slips and once the item is picked and placed in a box, it would go to the shipping center in the warehouse. Then our team would create a label and put it on the box, but attached to the label would be a receipt including the tracking number and the shipping cost, which we would attach to our picking slip. Now with ShipStation they dont give you an option to print that additional receipt. I would love it if ShipStation could add this to there software. This receipt makes everything so much easier.  ... View more

Most of our orders ship in multiple packages. It would be wonderful if we could have the package description on the bottom of each shipping label, nice and large. Otherwise, we are forced to hand-write this on each label, making the process less accurate and more tedious. Our warehouse workers need to know which label goes to which box, so this is crucial to our efficiency and accuracy.   Print "Description" on each label ... View more

V3 is missing functionality from V2 to print batches and mark them printed directly from the processed batches list. We process batches in one physical location and then print them and track the print status in another physical location. V2 works great because we have a list of processed batches and can print them and mark them printed easily from the processed list. V3 is missing the options to print various documents for a batch from the batch list page - V3 is also missing a column for the printed date.         ... View more