ShipStation Community

Hi, We use ShipStation domestically only. ShipStation doesn't have the ability to ship international orders when the individual commodity's are worth more than $2500.00 without additional customs documents. When we signed up for ShipStation we were under the impression that everything was handled through ShipStation until we were contacted by the carriers seeking customs documents. Please add support for EEI filing through the carriers to fix this. For international shipments we have been forced to ship through the individual carriers, fixing this issue would bring a lot more business to ShipStation. There is a demand for this! Who has time to Vote on "Fresh Ideas" when you're busy filling out Customs Documents?  ... View more

It would be great to have the ability to bulk resubmit vailed notifications to Amazon Market Place through ShipStation at the end of the day. Our workflow doesn’t allow us to use batching for our orders and we are left with 1,000s of daily orders throttled with failed notifications. Currently we are contacting ShipStation nightly to bulk resubmit the orders otherwise we would need to manually update Amazon accounts one at a time. Having an auto feed that could bulk resubmit these failed orders at the end of the day would be a valuable time saver for all parties. ... View more

Etsy is getting ready to integrate gift wrapping and gift messages into their sales platform. I'm hoping there will be an alert for each order containing this information within ShipStation once it goes into effect. Gift messages are going to be made available to all orders at no charge, so every Etsy seller will have to deal with them whether they want to or not, and I am concerned I'll get a gift message request and not know about it. Ideally, I would also like to see a way to print ONLY gift message packing slips and not every packing slip in a batch, since I don't typically include packing slips with my orders. ... View more

Allow custom package types, setup in SHIPPING > PACKAGES > Your Packaging, to be passed via the API. We import shipment data via API to Tableau reporting server. Having NULL values under package type makes it tough to report on volume for specific package types. ... View more

my idea is that we can see in shipstation that a customer wants their order gift wrapped. ... View more

We track everything in our shop by UPC. Since our Amazon SKU's do not have the UPC in them it would be great if you could pull in the UPC from Amazon orders so that we have easy access to the UPC when preparing shipments. ... View more

As I understand it the information available in the ShipStation API does not distinguish between single-box and multi-box shipments. We need visibility in the API as to (1) how many boxes are in a shipment, (2) what products are in what box, and (3) the tracking number of each box. This information is essential for generating an EDI 856 (advance ship notice) document. ... View more

Please allow integration for Walmart Canada selling channel. I have Walmart USA set up but I need integration for Walmart Canada. ... View more

USPS label manager to track non active labels and request refund before they expire. Sometimes labels are created and prepaid but are then never used. It would be great to have a feature that track labels that do not go live and make it easy to request refund before they expire. ... View more

Currently it's not letting us set up multiple packages in a SFP order from Amazon. Why is that and can it be fixed? ... View more

A couple of years ago a number of us requested ShipStation integration with Stripe. In our case, because Amazon stopped hosting webstores about a year ago, we migrated to a GoDaddy online store which uses Stripe and PayPal for payment processing. PayPal orders pop into ShipStation just fine as usual, but we have to manually create orders coming in via an email from GoDaddy/Stripe. ShipStation was then integrated with Stripe Relay for mobile apps. We do get a fair amount of customer traffic from mobile devices, and I imagine Stripe Relay integrates and works well with ShipStation for those who are able to develop mobile apps for their business. However, those of us that use Stripe and don't have a mobile app developer are unable to receive our orders in ShipStation because they are processed with the non-Relay version of Stripe. It sure would be nice to be able to use ShipStation's powerful business statistics features and reporting capabilities to help us analyze our GoDaddy/Stripe orders as part of our overall sales without having the pain of manually entering every order. ... View more

Ebay has introduced a new "Delivery Guarantee" that offers us the ability to guarantee delivery time OR handling time for packages. If we choose the Guaranteed Handling Time option, Ebay will guarantee the delivery, and if it's late, they'll refund the customer the shipping. The only catch is they are (so far) going to require we use Ebay labels to print postage for packages, which is time consuming versus using ShipStation. Could your API developers please reach out to Ebay and see if we could get ShipStation as a "qualified provider" so we can keep using SS and still be part of the "Delivery Guarantee program?" ... View more

Please connect dicom and Canpar for Canadian customers! ... View more

The variations on Tophatter orders include size / color / upsells. Only size is imported to Shipstation now. When I offer promotions in my store, the rate for buyers to pick upsells is around 1/8 or higher. And I have hundreds orders to ship everyday. Full order information is needed for shipping orders, please add color and upsell information when importing orders from Tophatter so we don't need to check each order here and there. Thanks! ... View more

The ShipStation API has a "Get Rates" endpoint that allows a consumer to retrieve rates for carrier shipping services, much like the Rate Calculator in the web interface (except the API requires you to specify the carrier). In the response, the call returns the following fields: - serviceName (FedEx First Overnight) - serviceCode (fedex_first_overnight) - shipmentCost (87.8) - otherCost (2.63) In the web interface, it also returns Package (which I'm not too concerned about) and Delivery Time ("7 days," "3 days," etc). It would help me tremendously to have the API report the Delivery Time for each rate quote, which is already presented in the web. I am implementing a Delivery Time Estimate in my online store based on this information and my order handling time, and without this information, I may have to implement API calls to the shipping service and avoid using ShipStation's API. ... View more

ShipStation does not support multi-item shipments on the Amazon connection. We have an order for 4 blenders on seller fulfilled prime, and we now have to log into Seller Central to ship because ShipStation does not support this. Umm...please fix. ... View more

It would be really nice if, when you ship using FedEx, you could have an option to automatically schedule a FedEx pickup without having to go to their website separately and request a pickup. ... View more

Hello, We are looking at connecting with Toll priority as a new carrier with our online store. Wandering if this is a carrier you would be looking at integrating with your platform? ... View more

Are there some new Shipping Providers (Carriers) for Australia planned? Transdirect is someone we have used very successfully - it is Australia's most flexible and well priced aggregated service (No I dont work for them, but they have so many options available locally and internationally) ... View more