ShipStation Community

Michael's (the craft store) just started a Marketplace today. Any idea when there will be an integration to connect a store? I'd hate to build something custom and then have a one-click store integration appear after all that work... ... View more

Newly launched. Needs to be added to integrations. Already receiving orders but having to do all labels etc manually.  ... View more

It is a new service Sendle Australia are offering. I would like to be able to select it within Shipstation.  ... View more

How do we get ShipStation to include FedEx One Rate Large and Extra Large boxes?  With the new rates that started today May 2nd, 2022 you can ship a Large box for $19.95 and a Extra Large Box $27.50  (2day anywhere including Alaska and Hawaii) for a flat rate.     ShipStation includes a FedEx large and extra large box but they are not the 'ONE RATE" option. ... View more

I am not sure if other Amazon sellers with UPS account have noticed this, but UPS is cheaper when you use Amazon Buy Shipping.   ShipStation will not let us use Amazon Buy Shipping through ShipStation unless it is a Seller fulfilled Amazon Prime order. We do not use seller fulfilled Amazon Prime, but still use Amazon Buy Shipping for our UPS merchant fulfilled orders.   ShipStation wanted me to post this message on this forum, because they do not believe that there are enough sellers that will use this options, so ShipStation wants to see "up votes".   Who does not want to save money? ... View more

Currently ShipStation does not include or display the Deliver By Date for Amazon orders.  This is a critical piece of information.  The ship by is given but that does not help the shipper to select the service to use.  The requested shipping service is given but in many cases if you receive an order on Thursday for example at 2pm vs 10pm the requested service will be the same but the shipper may need to select Saturday delivery on the 10pm order and not the 2pm order.  So really what matters is WHEN the customer has to get the items by.  That is what should dictate what shipping service is used.     So please add that data field into the feed and display it on orders as it will be helpful.    Thanks! ... View more

It would be great if there was a dedicated store connection for Discogs.com.   My business shipped thousands of packages from our Discogs storefront in the past year. We had to manually add each order number, customer shipping info, etc. and send manually provide tracking numbers to customers.   Thanks for your consideration. ... View more

Wix did an update in November of last year which interrupted the import of custom fields into Shipstation through Wix. ALL of our products are personalized. Before November, we would be able to print the packing slip in Shipstation and see the custom text for personalization. Since November, we have not been able to print this on our packing slips. We now have to print all of our packing slips and go into our Wix Dashboard to write the personalization for the products on all of our orders. ... View more

An email received today from DHL eCommerce states that: "As part of the technology enhancement effort to elevate services for our customers, DHL eCommerce Solutions will sunset the legacy API Product Finder/Rating endpoint (https://api.dhlecommerce.com/info/v1/products) on Friday, May 28, 2021. The v4 platform is fully functional to facilitate all API endpoints, including: Label, Manifest, Tracking, and Rating. For more v4 details, please visit https://api.dhlecs.com/docs. Your account has been identified as currently operating on the legacy Product Finder (endpoint). Please transition all related activities before the sunset date to avoid service disruptions. The DHL eCommerce Solutions Team is here to support your business through the transition and can be reached at eCS.AM.IT.Solutions@dhl.com. In order for us to quickly assign the Solutions Engineer, we ask that you please include “GAPI transition , ” in your email subject line." What this basically means is, DHL is telling its eCommerce customers that on May 28th, they will no longer support shipments sent through ShipStation because ShipStation is still using an OLD API (v1) from DHL eCommerce. I started using DHL eCommerce in late of 2019, and at that time, DHL had mentioned that ShipStation was (for whatever reason) NOT going to update to the newer v4 API. I am not sure if this is still the case, but this needs to be updated by ShipStation ASAP. DHL eCommerce is a big postage and shipping provider for fulfillment warehouses all over the world. To simply brush aside this update, which now appears to be a REQUIREMENT, shows that ShipStation is not interested in their customers and simply forcing our hand to look for a different shipping software provider. ShipStation... Get on the ball and do your part by updating the API that DHL eCommerce is now requiring as of May 28th. There is no reason why this has not happened yet, but now there is a deadline. ... View more

This is an enforced service change from Royal Mail. All customers using the PS9 service must use the DW1 service as from 1st April. Please integrate the DW1 (INTL Standard Sort 2) service ASAP. Thanks ... View more

We started using ShipStation just last month, and we have sent thousands of dollars of shipping costs through as third party billing with Purolator. Purolator is a major customer of ours, and they require us to use one of their own corporate accounts for our shipping. We just found out last week all the billing for those 3rd Party shipments are being charged back to our own Purolator account, and we can't charge that back to Purolator. There are other customers and suppliers who also want us to use their own Purolator accounts. It is very surprising that the only indication that 3rd Party Purolator does not work in ShipStation is in an obscure help file, and that it takes a tech support call to point out this problem. The system should not even allow us to configure a shipment in a way that you know does not work. We have lost a lot of money on this. ... View more

I would like Ship Station to be able to pull through Gift Notes from Etsy please. We need to see these as some of our items need messages in. Many thanks, Bec ... View more

Our product mix includes an even split between products that ship small parcel and products that ship via an LTL freight carrier. We need to be able to provide live shipping rates within the BigCommerce checkout experience which is most easily done through an application called ShipperHQ. The challenge is that there is not currently an integration between ShipperHQ and Shipstation that would allow us to offer our Shipstation UPS rates to customers within checkout. This shouldn't be that difficult to do via API. Please consider adding this integration. ... View more

No idea why Shipstation thought that changing our tracking links from a direct link to USPS tracking to a third party (Stamps.com) tracking link was an "upgrade". It's a downgrade, and now a separate step to copy the tracking number and open a new window for USPS tracking in order to see more complete information. The Stamps.com tracking is not useful. We should have either USPS tracking or the option to toggle between either. ... View more

Add Support for Magento 2.4.x After Magento upgrade from 2.3.5 -> 2.4.0 ShipStation is dead! We cannot sync or upload or download any orders, or any other functions. Please add Support for Magento 2.4.x This is truly frustrating to see how ShipStation being slow on upgrades to latest version of the sales channels. Magento maybe complicated I agree, but for us it is very important as it is the best shopping cart for business with over 100,000 SKUs, processing over 1,000 Orders a Day, and having a Multistory / MultiChannel / OmniChannel capabilities. We love ShipStation, but the Development and support for latest version is truly slow compared to other ThirdParty integrators. ... View more

Hi guys, We've recently enrolled with a new marketplace called Onbuy which we are really excited about as an alternative to Amazon since they really champion independent sellers and don't try to catch them out every 5 minutes! But at the moment we have to upload everything manually via csv as we can't integrate shipstation. So would love to see a connection created soon! ... View more

Shipstation does not import customer phone numbers from a BigCartel store? Any chance to get this resolved? ... View more

Any comments that the customer leaves to the order, can it be mapped from Magento 2 store to ShipStation in the order details. Can you please add an attribute in the ShipStation Plugin API to map Customer Comments in the Order details from Magento 2 store into ShipStation? ... View more

Add Priority Mail Regional and Flat Rate pricing to Rate Calculator. Sometimes the cubic / general PM rates are significantly different from the Regional Rate pricing, and it would be useful to see this in one place rather than memorize zone pricing or have to change the package type each time. ... View more