ShipStation Community

Can we please have the ShipStation Development Team allow for importing of UPC records from BigCommerce at the time of import.   After speaking with ShipStation Support, we've come to the conclusion that ShipStation is able to create Product Records when importing orders from BigCommerce, however ShipStation is not importing the UPC.  This is a massive inconvenience, as we are unable to use the Scan to Verify & Print functionality without UPC's.   The manufacturers of the products we sell have printed UPC's on the product packaging, but not our in-house SKU's.  As a result of not being able to scan UPC's in ShipStation, we're having to manually read the UPC/Barcode on the product packaging and verify it against the product record in our POS to make sure we are fulfilling the order with the correct products.  This is a very time consuming process and leads to human error. ... View more

It would be amazing if the Unleashed Integration could be made available to those who use Unleashed as their inventory management system in North America. Currently, I am told that the integration is only available to those located in The United Kingdom and Australia. I am unsure as to how much additional work it would take to unlock this integration for those located in North America but I assume it would be much easier than starting from scratch. ... View more

Please create functionality to automatically set an order's Package Dimensions and Weight to match those provided by Intuitive Shipping at checkout.  Thank you! ... View more

When orders get combined and shipped in Shipstation the 'mergedIds' from the Advanced Options should be available when querying the List Shipments endpoint. It is currently included in the orders endpoint however it is pretty much useless as one would never use that endpoint for updating orders/fulfillments in a 3rd party system like an ERP but rather they would query the shipments endpoint to check for orders that have been shipped.   As it is right now when we combine orders in Shipstation we have no way of updating our internal system and marking both orders as shipped, it will only update the master order ID. ... View more

I was directed to put in a feature request here, but I believe this is a bug. With the new FedEx International Connect Plus service, I am unable to ship multiple packages under one shipment. This works fine with International Priority and Economy, and I confirmed by getting a quote directly on the FedEx site that multiple packages can be shipped (and it is cheaper than sending them separately).  There is simply no option for multiple packages.  ... View more

We have recently had to add some new stores under Selling Channels to help with segregating orders for distinct warehouse buildings. The Shipping Services on the new stores should match those from an existing store. It is rather tedious to have to rebuild all the Requested Service<->Shipping Service mappings for each new store setup. Is there a way that instead of adding each service mapping one by one, the Shipping Services from one store could be mass-copied to the new store? This would greatly reduce the setup time and the chances for errors during configuration. I asked support about this, and they said it is not currently possible, but that I should come here and suggest it as a feature to add. ... View more

As it stands now, we have to do periodic syncs against shipstation for up-to-date order information for our internal picking system.  With the discovery of webhooks, I was hoping to eliminate or at least reduce the frequency of the syncs.  But current webhook events only offer new orders, so it doesn't fulfill our need.   Can we please get an order updated event for the webhooks so we can reduce our dependency on syncs against the api? ... View more

I currently use Linnworks Warehouse Management Software to process all of my orders from numerous sales channels. This allows me to keep accurate inventory across multiple sales channels and keep accurate records of sales. Which is why I have Linnworks integrated with ShipStation as a Store. All of the shipping is purchased through Linnworks Store, then processed on the Software. In most cases I use USPS and UPS, so it's not a problem doing it within the Linnworks Store integration. However, when I ship Merchant Fulfilled Amazon Orders, I use the Amazon Buy Shipping method. The problem with trying to do it within the Linnworks Store integration is that I get a rate error because it is looking at the order number (which is Linnwork's order number) but it doesn't match Amazon's order number format ( [0-9A-Z]{3}-[0-9]{7}-[0-9]{7} ). So, I have to place the order on the Amazon Store integration, and then copy/paste the tracking number into the Linnworks Store integration, which is a big waste of time. However, I have the Amazon order number in the Custom Field 1 section of the notes. Please add a feature where I can have the custom field be a order number reference for Amazon Buy Shipping. ... View more

Apologies if this suggestion has come in before, but I don't see it.  We are attempting to have our customer service reps use ShipStation now to form shipping quotes (instead of using individual shipping entity tools for that purpose).  Your Rate Browser works great for single packages, and easily allows for comparisons between our shipping accounts.  However, we often are dealing with shipments of several packages per order.  With most other such tools we have used, the user can enter in a multi-package shipment (including the parameters for each individual package).  And, ShipStation easily allows for this when making labels from a given order form.  Would it be possible to add that sort of functionality to your Rate Browser, so that a full shipping cost could be seen for a multi-box shipment? ... View more

Hello, Currently Shipstation does not offer Direct Signature or actual signature guarantee delivery with DHL Express integration. This means that for now, Electronic Signature is the only verifiable signature upon delivery and can be forged by delivery drivers so that they can drop off packages without signatures. We recently had a situation where a DHL driver delivered a package to a customer and signed off the Electronic Signature as "Front Door" and left the package on the front step of the customer, which led to the package being stolen. Versus if the package was signed for, this would not happen, and the package would be delivered a different day if the customer was not available.  This small addition would add a massive amount of security for our orders going forward as we generally ship high cost, handmade footwear and can't afford to lose out on packages to customers. Please consider this if possible! Thanks!  ... View more

Our company sells through several channels, but Etsy is one of our larger ones. We are wanting to implement custom packing slips in ShipStation, but there is one basic functionality that is holding us back. The issue arises when an order comes through that has a different buyer and recipient name. This is important to us for gift orders, so the recipient knows who bought the gift. It properly shows the buyers username and email, but does not properly display the name. A lot of times the actual buyer can't be deciphered from the username and emails. The buyer name field is available in Etsy, and is even printed on Etsy packing slips. ShipStation has a variable for buyer name, but it imports the recipient name instead, and not the buyer's. I would love to see ShipStation work with Etsy to properly map the buyer name  variable in custom packing slips.  ... View more

Shopify natively allows the administrator to set up what dimensions will be used in shipping. However, when using ShipStation integration to receive calculated rates, SS does not take the dimensions data and instead just applies a 1x1x1 to provide Shopify the rates. This returns inaccurate rates in some circumstances where dimensional weight is a factor. The dimensional data is is there on Shopify, but through a conversation in support chat with both Shopify and SS I learned that ShipStation is not currently set up to handle that data. It would be great if that connection could be made.   This makes a great deal of difference when talking about Dimension Weight and its impact on 2nd day air / next day air service levels. The band-aid solution is to go into SS settings for the selling channel and set a % modifier to adjust the price that SS sends to Shopify. I personally ran some tests and used data sets to come up with a good % adjustment for my store; this solution was pretty accurate with a slight margin for error.   But I find the lack of this feature disappointing. The idea of integrating ShipStation with Shopify and enabling Calculated Rates is to get accurate rates. Which, they are accurate for lots of circumstances... just not all. And a major loss of accuracy is due to 3 simple data points: L, W, H. Seems if this data connection is already setup to pass information back and forth, couldn't those be part of it as well? The goal is to get accurate rates, not sure why they were ever left off. ... View more

USPS has started New Service  USPS Connect™   Ship station still behind and has no option for us to use it. IT IS very cost efficient, One has to go to USPS directly to print the shipping..     Any change your team is working on it already or can WORK on it    thank you    ... View more

I've been waiting years for this to be added.  Please can it be added onto the system. You can do this on the FedEx website and all of my EU shipments need this so I have to manually enter them in FedEx instead of using ShipStation. Just to clarify. Allow setting third part FedEx account number for customs. ... View more

Show multiple carrier rates in Shopify I was thrilled to find that ShipStation can pass rates through to my new Shopify store (migrating from BigCommerce). Flawless setup. Simple. Smooth. Powerful . . .   Until I found that ShipStation chooses the "best" option and only shows one option.   This was an absolute game-changer and we cannot use this integration at all after finding this. What looked to be perfect had a truly fatal flaw.   See, we NEED to show multiple options. For example:   Sometimes people need to use FedEx, because USPS isn't reliable in their area. (USPS will be cheaper and will be the only option shown.) International customers will choose a much more expensive FedEx option over the impossibly-slow and unreliable USPS at least 80% of the time. (USPS will be much cheaper and will be the only option shown.) FedEx and DHL are very similarly priced, but our customers want options! (Either could win out on any order but only one will be shown.)   So this integration will not work at all. Unfortunately, we went from the mountaintop to the valley today thinking that ShipStation would be a fantastic solution to realizing that is is completely unusable. 😢   Surely I cannot be the only person out there with customers who want (need) OPTIONS, not just the cheapest method. ... View more

Hello,   I am requesting an improvement to the integration with FedEx for international shipments. Currently, there are only two options for the "Terms of Sale" field, also called "Incoterms", on the commercial invoice: DDP and DDU. However, there are many other Terms of Sale available if one goes directly through the FedEx website of FedEx ShipManager. For some reason, when mapping that field to their app, ShipStation did not pull all the available options over.   Additionally, DDU is an expired term of sale. It was replaced by DAP in 2010, so an update is also needed there.   Spencer ... View more

Hello,   I was asking one of your Enterprise customer service professionals about any type of integration with Microsoft Dynamics and they said not at this time.  I think this would be a great project to implement if shipstation is interested in continuing to provide great service to their customers.  We are about ready to implement Dynamics and may have to switch shipping services or hope our 3rd party integrator can develop some software at not too high a cost to work with your software.  Thanks for listening.   Murray Slenn Bug-A-Salt / Skell, Inc murray@bugasalt.com ... View more

Please provide integration for one or more last mile delivery applications like Circuit. Our company has our own drivers making local deliveries and we want to use a last mile delivery application to manage those shipments. ... View more

Is there any plan in place to add UPS Worldwide Economy as an option to process orders by in Ship Station? There are multiple other options to ship by under UPS. We have these rates in our UPS account and it would save time to be able to process International orders choosing this service through Ship Station. Please consider adding this feature asap so that we don't have to look for other shipping software. Thank you! ... View more