ShipStation Community

1 - It would be great if when I update a Ship to Address on Shopify it was updated on Shipstation when I refresh Shipstation's feed. This would prevent the shipping department from making mistakes, and avoid having to have fulfillment comunicate with shipping. 2 - When a NEW item gets added to an order on Shopify, it would be gerat if it could be reflected on Shipstation. Currently only quantity changes to existing items are, meaning if a customer added an item, when they receive the shipped notification email form Shipstation, it won't reflect the fact that the new item was added, confusing the customer and creating a bad experience. Pretty much ANY updates done on Shopify should be reflected on Shipstation so that customers and shipping department receive up to date information from Shipstation. ... View more

Hi guys, We've recently enrolled with a new marketplace called Onbuy which we are really excited about as an alternative to Amazon since they really champion independent sellers and don't try to catch them out every 5 minutes! But at the moment we have to upload everything manually via csv as we can't integrate shipstation. So would love to see a connection created soon! ... View more

It would be great to be able to build a link from our CRM to an order in ShipStation. Each order already appears to have a url, of approximately this format: https://ship5.shipstation.com/orders/awaiting-shipment/order/xxx-xxx-xxx-xxx/active/orderId   Since we know the orderId, and the order status, we just need to be able to get or calculate the 'xxx' part. Any chance of getting this or has anyone already figured it out? ... View more

Im now having to pay for my UPS account to connect as a carrier just to be able to 3rd party bill. Would be nice to have that as an option with the shipstation UPS account. ... View more

Hello! We use Stallion Express almost exclusively for our Canadian, US and International shipments. Would love to see it added to ShipStation as the ShipStation platform makes shipping easier and is more streamlined. The Stallion API is available here: https://stallionexpress.redoc.ly/ https://stallionexpress.ca/ ... View more

Please add Fedex Ground Collect. This should be included and I am surprised its not. Almost every big box store I have ever shipped for requires Fedex Ground Collect. Thanks. ... View more

I have been using Allin1Ship for some time now and I love their service, however, they do not have a direct integration with Shipstation, this, therefore, doesn't allow me to have access to pricing or any additional benefits an integration would provide. They told me they have direct integrations with other platforms and can go to them but I love ShipStation and don't want to leave. Now, they are trying to integrate with Shipstation for all of their customers but ShipStation has to approve them first. As a customer of both, I would really like to see this partnership happen and am sure many other would too. ShipStation approve Allin1Ship! #Allin1ship ... View more

Deliverr is the Walmart's 2Day shipping program. In order to be competitive with Amazon they are now offering the same shipping times. Having this integrated with Shipstation would help make for a smooth transition to faster shipping option for Walmart. ... View more

"UPS from ShipStation" should offer access to the same free shipping supplies that traditional UPS accounts can order at ups.com. ... View more

It would be an enormous benefit to allow 3rd party shipping from shipstation instead of linked carriers. ... View more

We are currently using ShipStation UPS account, however when we used to use our own, we would get emails throughout the day when there was a delivery exception notice from UPS about a package. They would allow us to log in and make any corrections instead of having the package shipped back to us. This allows for less customer abrasion if they forgot to provide a space, building, or apartment number.  ... View more

Allow users to select a UPS Call Tag when processing a return. These are for returns that were sent to a old address or wrong address. UPS will make 3 attempts to pick up for a fee. This is a function that we had when we were using WorldShip before moving over to ShipStation.  ... View more

I was advised by Shipstation support to post the following request.   We exclusively use Royal Mail's Tracked Services, the most obvious benefit of these service is of course tracking, which is provided by Royal Mail via SMS & Email direct to our customers.   Currently in order to benefit from these options on Shipstation, it is necessary to tick a box and then manually enter the email address and/or telephone no. of our customers. This entirely elminates any benefits provided by Shipstations powerful automation options and is a giant step backwards compared to our current provider. It would be highly advantageous to the vast majority of Royal Mail users, if these field were ticked and populated with the recipients details by default, or at the very least the ability to add automation rules to achieve the same outcome would be accetpable. It is very unlikely in our view customoers would not want to receive the tracking notifications we pay for. We are poised to switch to Shipstation, however not providing customers the tracking notifications they expect, will result in us being bombarded with "where's my order" enquiries. Copying and pasting customer details completely defeats the purpose of using Shipstation and is therefore a non-starter. I hope this can be implemented as a matter of urgency and allow us to reap the rewards of moving over to Shipstation. ... View more

Hi, We use ShipStation domestically only. ShipStation doesn't have the ability to ship international orders when the individual commodity's are worth more than $2500.00 without additional customs documents. When we signed up for ShipStation we were under the impression that everything was handled through ShipStation until we were contacted by the carriers seeking customs documents. Please add support for EEI filing through the carriers to fix this. For international shipments we have been forced to ship through the individual carriers, fixing this issue would bring a lot more business to ShipStation. There is a demand for this! Who has time to Vote on "Fresh Ideas" when you're busy filling out Customs Documents?  ... View more

Automated Rule for comparing 2 or more shipping options and choosing least expensive. We ship using FedEx, UPS, and USPS. It would save us a huge amount of time and money each year if each order would automatically pick the cheapest shipping option between selected carriers. For example: 1. Order # 1234567 for a "blue widget" gets imported into SS with dimensions 8" X 6" X 4" and weighs 11lbs 2. Automated Rule checks price for FedEx Home Delivery, UPS Ground, and USPS Priority mail Package. 3. FedEx: $12, UPS $12.50, USPS $11.50 4. Order # 1234567 automatically gets assigned to USPS Priority Mail Package since it's cheapest. This information already exists in SS, but it requires manually changing between each shipping service. This is impractical especially when a business ships thousands of order per month. Thanks! ... View more

We have interest in pulling the delivery status of an order via Shipstation's API. Currently this functionality is not supported. We are trying to develop metrics based on  the number of products returned base on the number of products requested back (RMA tracking label). Right now we are manually tracking when orders have been delivered and when the associated RMA  tracking label says that the "defective" product has been received back. We would like to move away from manually tracking the delivery and return of product and set up an automation that helps us understand the movement of product. This means not only understanding the ship date and delivery date of orders but also the ship date and return date for  RMA labels. ... View more

Its come to my attention that live checkout rates displayed to customers is based on the weight of the products and that it does not take dimensions into consideration. For example, if product A weighs 5lbs w/dims of 5x5x5 & product B weighs 5lbs w/dims of 12x12x6 then they will not cost the same amount in shipping and will not go in the same package. Yet, how it stands now with the shipstation live checkout, they will cost the same to ship. Please advise ... View more

Have Shopify's "Additional Details" and "Notes" sections import to different ShipStation fields! They are currently importing to 1 field in Shipstation, "Customer Order Notes". Currently, if an order in Shopify has any information stored in the "Additional Details" column of an order, that information is imported into Shipstation in the "customer Order Notes" Field. This is the same field that the Shopify "Notes" section imports to. Shopify businesses commonly use the Shopify "Notes" section for gift messages. So, when all this info is imported, you get a gift message + any data from the "Additional Details" column funneling all together in the same Shipstation field. This causes a huge headache for fulfillment and shipping teams that have to then manually separate a gift message from any other data that the import is capturing. Check out my images to see a live example. ... View more

Good Afternoon- I would like to request that you add the UPS Delivery Option "Direct Delivery Only" We are required to use that option for some of the items we ship & I'm sure you have other customers that would love to see this option as well. Thank you for your time & consideration! ... View more