ShipStation Community

We ship firearms using BigCommerce as our order hub and per law firearms have to ship to a FFL. In our checkout we have a custom checkout field labeled "FFL Name" and "FFL Address" so the customer can input their FFL's information. Would it be possible to allow ShipStation to import custom checkout fields from BigCommerce into ShipStation as custom fields? ... View more

As it stands now, we have to do periodic syncs against shipstation for up-to-date order information for our internal picking system.  With the discovery of webhooks, I was hoping to eliminate or at least reduce the frequency of the syncs.  But current webhook events only offer new orders, so it doesn't fulfill our need.   Can we please get an order updated event for the webhooks so we can reduce our dependency on syncs against the api? ... View more

Our fulfillment center uses "FedEx Cross Border" a.k.a. "TrakPak" for our international shipments. This is apparently not supported by Shipstation. Here's an example of one of our shipments: https://fcbtracking.fedex.com/?MyFICNumber=GFL0990US55445444001. In our marketplace, Shopify, we can enter the tracking info using carrier "other", which allows us to enter the tracking link, as well as the tracking number. Using "other" in the Shipstation "mark as shipped" dialog doesn't provide that option. Short of actual support for FedEx Cross Border, it would be great if selecting carrier "other" in Shipstation would allow us to supply the appropriate tracking link. We don't do a ton of international shipments, but it's quite a pain to deal with the ones we get. ... View more

Our CSV file we download has weights in pounds rather than ounces. None of our orders are so small as to have weights in ounces. However, the only way to map the weight is in ounces and so our order weights don't ever import correctly into the system. We would like to recommend allowing the choice of whether we want to map the weight as pounds or ounces.    ... View more

Shipstation already allows a user to add multiple carrier accounts to one Shipstation account - Article Link. And Shipstation also already allows a user to add multiple free Stamps.com accounts to one Shipstation account.   So why not also allow a user to have multiple UPS by Shipstation accounts? I would like to add different credit cards to the UPS by Shipstation balance, but this feature is currently not available. In speaking with a Shipstation rep in chat, it sounds like the only expense to Shipstation is paying for the additional Stamps.com monthly subscriptions and if they already do that, what's the issue with this additional option?  ... View more

This feature has been broken for over 2 months.  Shipments shipped via Amazon MCF and connected via the Shipstation integration aren't carrying the carrier back in the payload.   Shopify is smart enough to classify the USPS shipping numbers as USPS and the UPS tracking numbers as USPS, however shipments shipped with Amazon Logistics show up as blank.   If the Shipstation/Amazon MCF integration worked correctly and Shipstation actually pulled in the carrier from Amazon MCF, this wouldn't be an issue.  Kind of unbelievable this has been broken this long and no one at Shipstation will fix the integration. ... View more

Hi, We would love to use Shipstation if it integrated with Tuffnells. We currently use Evri and tuffnells, and cant really change as evri are so cheap, and Tuffnells take such a large range of dimensions ... View more

For instance Small Flat Rate is $8.10 vs $8.25 with Express1 and Stamps. They have better rates on all Priority Mail products. Looking to see about getting ShipStation to integrate with PirateShip ... View more

I was told by support that you are working on a Stripe integration update and that is why the Stripe integration isn't currently up. I wanted to request that tracking numbers could be passed back to Stripe from the integration unlike the previous integration that would only pass back the status.  ... View more

How do we get ShipStation to include FedEx One Rate Large and Extra Large boxes?  With the new rates that started today May 2nd, 2022 you can ship a Large box for $19.95 and a Extra Large Box $27.50  (2day anywhere including Alaska and Hawaii) for a flat rate.     ShipStation includes a FedEx large and extra large box but they are not the 'ONE RATE" option. ... View more

The integration to Canada Post needs to have multi-package function.  ... View more

We are looking to use a new carrier called Veho. They are not currently on ShipStation Platform. They have discussed with ShipStation on Integration in the past but it seems like ShipStation has a list of carriers that are waiting to be integrated and they are having a hard time moving along in the process. How can we speed that up with ShipStation? ... View more

When an order in Woocommerce has multiple line items, and one item changes quantity (due to supplier stock outage resulting in partial refund, for example), refreshing/reloading Shipstation does not pull in the quantity changes.    This makes Shipstation an unreliable tool for business that faces reality of global stock shortages.    If Shipstation cannot get quantity updates from Woocommerce due to some technical limitation, at least allow us to edit the quantities in Shipstation!!!   PLEASE!!! ... View more

It would be nice to have a feature where ShipStation updates warehouse location on a periodic basis. For example, the older orders that we are waiting to receive inventory for, once received, ShipStation would update the location and notify that the order is ready for shipment. ... View more

We have one FedEx account for all of our employees. However, there isn't a way to indicate a cost center like when we log into our actual FedEx account at FedEx.com. Being able to indicate a cost center through ShipStation would allow us to easily bulk print all of our FedEx shipping labels for large clients. Having a cost center directly linked in ShipStation would allow an easier process for our accounting team - the appropriate department would already be coded, rather than having to notify accounting of a shipment for a specific department, and then them having to create a journal entry in the accounting system to charge the appropriate department.   I like that ShipStation shows invalid addresses  immediately upon importing order information, before attempting to print addresses. We then have time to reach out to our client to verify address information prior to their desired ship date.  ... View more

Hi, we are selling on Amazon.com and since Amazon Brazil is now up and running we would like to have Shipstation integration for this market to be able to buy shipping through Shipstation. This is really important because buy shipping is not available thrpugh Amazon either so there is not much option out there. ... View more

When importing orders, the product SKU and name is carried over from my store (BigCommerce).  Why not allow the API to carry more info such as UPCs, etc?  With over 1000 SKUs to manage, modifying everything manually makes no sense at all, especially when having Shipstation manage this and update automatically is just a tweak of the API.  ... View more

Hi Shipstation!   Would you ever consider integrating with Hudson's Bay Canada? The platform runs almost identical to Bestbuy (Mirakl), so I'm sure it would be a very easy addition! ... View more

Currently most automation rules only support if an order has ONE single item. Any more than 1 and the automation rules don't work. This doesn't seem like rocket science and it baffles me why this does not work! Shipstation themselves say they don't have any plans to integrate this, what seems like, should be a fundamental feature for automation rules.  ... View more