ShipStation Community

Because this original request I made for this was closed when an unrelated feature was introduced, I'm creating a new one. I would very much like to be able to have the automation in ShipStation be able to print. This would allow me to have it automatically print all new orders that have downloaded, so that warehouse personnel know an order has come in when the printer starts spitting out packing slips. This is something we're used to having in a different product we switched from to ShipStation and it's the main thing we miss. With printing being done through ShipStation Connect now, this should be entirely possible too. The other thing that would have be added is another feature that ShipStation really does need anyway: an indication of some kind that an order has already been printed. This would allow automation to "print all unprinted orders" as well as greatly reduce the possibility of orders being double-packed when more than 1 person is working shipping. We've had this happen multiple times simply because there's no good way to tell when an order has already been printed right now. Thank you!! ... View more

Here’s the deets I just submitted through the contact form. Hoping for a quicker answer here, or at the very least some kind of validation that I’m not the only one experiencing this.  After being forced to upgrade to the new ShipStation Connect app, I’m unable to print from ShipStation. I can print test documents from MacOS Finder directly to the thermal printer, so I know it’s connected and working.  In addition:  ShipStation Connect is connected ✅ My OFFNOVA thermal printer is connected ✅ It shows up in MacOS as well as ShipStation > Printing > Connect > Devices > Printers ✅ So, ShipStation recognizes the printer just fine.  HOWEVER — when I send ANY ShipStation order (from any Store) to this printer, ShipStation thinks that it successfully sends the data, however my printer does nothing. (See this gif: https://share.cleanshot.com/bnC3NLHK)  There is no error message.  Thank you in advance,  ... View more

With USMCA replacing NAFTA, I would love to be able to print a certificate of origin while printing shipping labels. We do a lot of business with Canada and this would help us save our customers money and thus do more business. ... View more

Currently, Shipstation does not offer a UPS End of Day scan sheet.  Shipstation management seems to think (from their documentation) that an EOD (End of Day) scan is not needed for UPS, since Shipstation is sending the data anyway to UPS every day.  This purpose of the EOD for UPS has nothing to do with pushing data to UPS.  Proof for this if obvious, because UPS has their own free shipping software called World Ship.  World Ship automatically pushes all shipment data to UPS when each shipment is created while developers of World Ship still understand the need to create an EOD each day for the driver to scan anyway.     The reason that UPS themselves create a scannable pickup sheet for the end of day in their own software is so that there is "proof" that the packages have been picked up and in their possession.  This is important for a few reasons: 1. It documents that the package was picked up giving the recipient comfort that their package is in transit. 2. It gives proof that a package was picked up in case it is lost or stolen in transit.  Then the shipper can then prove that the fault lies in UPS's hands causing them to be responsible to pay a claim.   3. The scannable EOD page allows the UPS pickup driver to scan just 1 barcode instead of 50 or a100 separate cartons causing a waste of time to the driver.  The lack of this EOD scan sheet causes to the shipper not to know whether the driver scanned every package while not having the time or the stamina to stand on top of the driver themselves to watch him scan every package.  Nobody can run a business like this.   Shipstation tells you that if you "really" want the driver to sign a manifest which is REQUIRED by any insurance claim, then you can go through the trouble to print out a list of your shipments and ask the driver to sign it.  This is tedious and the drivers will not usually want to do this - it is not UPS's way of doing business and without an EOD sheet, they are not required to do so.   It is a no brainer for Shipstation to make a scannable EOD to have it printed and scanned daily just like Shipstation makes one for USPS EOD.   We have experienced our 3rd claim today in a year where a package was not scanned and now missing in transit.  The unscanned packages then become vulnerable for theft with no accountability.  There will be no recourse that we can take on this missing package today specifically because there was no EOD sheet that could have been scanned.   Shipstation: PLEASE LISTEN TO YOUR CUSTOMERS, HAVE COMMON SENSE and DO SOMETHING TO KEEP YOUR CUSTOMERS SAFE.  Businesses need to sign for things that they take in their possession as proof that they picked it up.  It needs to be made easy.  Make a scannable UPS EOD sheet to protect us from these issues. ... View more

We have customizable Packing Slips, how about custom Pick Lists? ... View more

When I'm building bundles in ShipStation I always set it to NOT show the bundle on the packing slip so our shipping team knows what items to pull. When I do this, the individual component items are marked as $0.00 on the packing slip which causes confusion for our shipping team and customers. I'd love to see the retail price displayed for the bundle components on the packing slip so the order total and the price of all individual items on the packing slip is aligned. ... View more

I would like to make a suggestion that ShipStation work really hard to make a 4 x 6.25 option, and/or the 4 x 8 option available. UPS is a very large carrier for you not to support it's label sizes that work with the Zebra 450 printer. For those of us who use UPS, we get our shipping labels free of charge, so purchasing the 4 x 6 labels is not a viable option. It seems only logical that you would work to accomodate UPS customers, a huge market. PLEASE CONSIDER THIS! Right now I have to manually pull out the label a fraction of an inch every time two labels have been printed or the remaining labels print off the edge. It's really a pain. Thanks for listening! ... View more

Different users that are in different offices/warehouse with different printers (thermal or laser) and print different size labels (4x6 and 8.5x11) should have the ability to have their own label/printer settings saved to their account instead of the need to switch setting every time globally. ... View more

I am looking for a way to get number of orders a customer has placed with us to show up on the packing slip. This data already lives on shipstation as you can hover over the customers name under "recipient" and view that total orders info.   This would be a valuable feature so we could instruct our packers to reward loyal customers with gifts/notes etc and they would be able to easily see that on the packing slip. ... View more

I know this topic has been brought up since 2013. But many users like us DO NEED picklist customization. And we are still waiting for shipstation for an update. Is it even on the dev's backlog now? Or maybe just give us the option to download the picklist as an Excel file so we can edit it ourselves. Any suggestions? Thank you. ... View more

In printing setup, it would be awesome to have the option to set a printer and printer settings for a gift note, separate from the packing slip.   This would allow you to have special gift note cards you can print onto. ... View more

It is a legal requirement that EORI numbers are used on shipping goods from the UK to EU and Rest of the World. This field has been implemented granted, but still requires manual intervention to apply the EORI to each order, not an easy task when shipping 1000's of parcels a week off shore. Can this not be automated by rule, that when shipping to EU, the EU EORI number is selected, and when shipping outside of the EU (Rest of World) the UK EORI is used? ... View more

Please enable a feature that you can choose what printer will print labels. To be more specific: we want to print International Priority and express with the regular printer and the rest of the labels in the 4x6 printer. ... View more

We use our ShipStation account for multiple dropship partners. Some of them require a specific label format. Currently we have to stop fulfilment, change the label format, print labels for those particular dropship orders, then continue with the rest of the fulfilment.   It would be a nice feature to be able to select the label format for each store, either in the store settings, or by using automation rules. ... View more

We need an end of day report for UPS that is scannable. Having only the electronic transmission is keeping the customer from tracking packages as the distribution center doesn't always get the scans when the packages go through the site. Plus the electronic transmission doesn't capture when the packages leave our dock. ... View more

http://imgur.com/RvPG99z I found the print drop down options did not do what I expected. The option for labels prints both the label and packing slips. The packing slip option just prints packing slips. What do you think about it being: --Labels (just labels) --Packing Slips (just slips) --Both (both) ... View more

Hi, The customs forms have stopped printing automatically with the label as per the end of March 2024. Manually printing out the forms is not practical for high volume shipments. Please can this feature be reintroduced.   ... View more

Would like to see ShipStation Connect supported on Linux. This would allow the app to run on a low cost device such as a raspberry pi and make it much easier to keep service up. ... View more

Would like the ability to have customer EORI or VAT number included in the international shipping documents ... View more