ShipStation Community

Hi, Please consider developing the ability to upload additional customs documentation for International shipments that would be included in the paperless/electronic transfer of customs documents.  We ship seeds/plants and nearly all shipments require a Phytosanitary Certificate in addition to the Commercial Invoice. FedEx and DHL have the ability to do this if shipping directly on their websites, but ShipStation customer service agents have confirmed it’s not possible at this time through SS. Without this ability to electronically upload additional documents, we have to individually print copies of the Phyto certificate and Commercial Invoice to hand the courier at pickup to then be manually scanned in on their side. Thus negating the paperless/electronic doc feature. It’s doable for a few shipments at a time but onerous for hundreds! Thank you for your consideration! ... View more

We have multiple teams picking orders using Packing Slips.  It would be beneficial it we were possible to have the date and time that the packing slip was printed printed on the packing slip. This way, it would help Pickers prioritize order based on the age of the order. Alternate Field Replacement Suggestions that would help solve this problem. -Age of order -Date and time packing slip was printed   ... View more

Please add this option to settings. I have it set to print our shipping labels for the next day starting at 1:15 PM. It works great until Friday. The labels then print for Saturday. We do not work Saturday or Sunday. The next business day is Monday. ... View more

Yesterday we have been using the redesigned ShipStation and have a need to print a UPS control log and that function appears to have been eliminated with the new design. Previously, we would click on "print" from the order summary and then select "Other" or it may have said "Other Documents" and it would generate a UPS Control Log for us to print. We've searched the new layout and cannot find where to do this. Support case open since Yesterday. Has anyone found a way to print UPS control logs for high value shipments? ... View more

Currently, ShipStation doesn't offer auto-printing of labels after they are generated via the API. I think they should offer a way to interact with ShipStation Connect without getting logged into ShipStation every time to print the labels generated via API.       ... View more

Fed Ex Supplies 4 x6 labels with a doc tab at the bottom that if for additional branding and it would be great if you allowed users to configure additional branding on that tab. ... View more

Our 3PL by default does not include prices on their packing slips.  In order to get our prices on the packing slips, they need to check the box on the Packing Slip Printing Setup Page to “Include item prices on packing slips”. Then, when they’re done printing, they can uncheck again for their other customers. Please create the ability for our partner to have separate packing slip printing setups for the various customers they work with. This would allow for easier customization and allow them to better serve all of their customers with more flexibility. ... View more

It would be great if order details including customer info, item details and WH location were all available as fields in the pick list to streamline the picking process. ... View more

I think having the batch number at the top of the pick list would be super helpful. When printing numerous batches from different workstations, it's hard to keep them organized. When there is a printing error, or a picking error, it'd be a lot easier to see the number instead of looking up an order, finding the batch, and then searching the batch. Or going through the print history comparing time stamps.  ... View more

I use Adobe Acrobat to change the wording on the ShipStation-generated scan sheets from First Class to Ground Advantage. It does not matter for the scan sheet barcode itself, it matters because the clueless US Postal Service workers at the counters attempt to NOT ACCEPT the sheet because it says First Class -- even though the labels themselves say Ground Advantage! HOW HARD IS IT TO CHANGE YOUR TEMPLATE, SHIPSTATION? Just change it to say Ground Advantage so I don't have to change it MYSELF EVERY DAY in order to keep the USPS counter workers from freezing up like a deer in the headlights. ShipStation, you've had ALMOST FIVE MONTHS TO MAKE THIS SIMPLE TEMPLATE CHANGE! ... View more

I want to be able to export SS generated order barcodes in excel file, it would allow us to use it actually, I don't see any good use for it in packing slip, please add this feature, so that we can export barcodes and in my case stick on t-shirts and put barcoding into good use.  ... View more

I'm looking for a way to print product labels with a barcode and/or SKU for our customers. This way, when they receive product in their warehouses, they can easily identify what is in each box.  ... View more

When we print labels out of UPS Worldship we use a label that has a perforated tag at the bottom that can print useful information like negotiated rate, tracking number and even your dimensions if you want to set it up that way.  The label is 4 x 8-1/4, and since shipstation is a partner of UPS this label and label template should be an easy addition to our label printing options. ... View more

We currently systematically print a return label when a return kit order type is sent to ShipStation and an outbound label is printed.   When this option is selected, it does not provide the ability to modify the Return Label in any way.   We would like to remove the ShipStation generated RMA # from the Return Label as it has no reference to our integrated ERP system Dynamics AX 2012 R3.   Would like the same Document Options as the outbound Label has.  ... View more

Shipping label "ship from" information can be customized for each store.  In our case, we have 7 stores and one physical shipping location. In order to show the correct store name on the shipping label, we have to create 7 locations. However, the end-of-day form is one form per location, we will get 7 EOD forms instead of one. It makes our end-of-day package counting and carrier scanning difficult. A shipping label branding feature per store would solve this problem. Thank you. ... View more

We would like the option to have control over the information being displayed on the customs declarations for Canada Post labels as they require a physical label printed for customs information displayed on the box, unlike other carriers who have an electronic customs database.    As we ship sensitive products it would be beneficial to have a way to make the labels more discreet by hiding skus or other details as needed. ... View more

Some customers require parcels and pallets to be labeled with GS1-128 (UCC-128) logistics labels. It would be helpful if ShipStation could produce these labels. Specifications can be found here. ... View more

When you go to the printing setup, you have the option to pick 4"x6", 8.5"x11" etc. which is nice. The problem is, you cannot specify your settings for each individual category. My specific problem (see attached screenshot) is that I need my printing settings for my 'Label' shipments to my customers to be 4" x 6" since I have a 4x6 label printer. The 'Return Label' settings, I need to be '8.5"x11" 2 per page' as this is the label I provide my customers in .pdf format when they open a return. Of course not every customer will have a 4x6 label printer, so for every return, I am forced to go into settings, and change both my 'Label' and 'Return Label' settings to '8.5"x11" 2 per page' since I do not have an option to change only my 'Return Label' settings to always be '8.5"x11" 2 per page'. Then after printing my return label, I think have to go back into my settings and change it back to 4x6 for both options. So I'm just asking for maybe the dev team to create the option to be able to change only my 'Return Label' settings to '8.5"x11" 2 per page' and not both the label and return label, and never have to go into my printing settings every single time I have a return, and then go back in and change it all back. ... View more